Customer Service Survey -please read-

[Xrave]

Next interview, fanfest, or whatever there is where someone can ask them questions, whoever it is needs to ask about the proper account owner being able to recover the information or adding extra layers of protection so someone can't change the info.

[ronin sparthos]

and SE will say 'we'll get back to you on that, we had no idea that you couldnt do what you just said.'

[LinktheDeme]

what's the point of having an SE rep browse the forums dictating to us what we can and can't post on them, when they aren't willing to rely the information back or listen to our side of the story? Seems like this isn't really something we are benefiting out of just losing out on.

[Judai]

Shortening what I had to say to 600 and 1000 characters was the hardest thing I had to do

Yeah, that was very difficult. I think I had to cut my text to like 1/4 of what it was :/

qft, my rant was cut down quite a bit... wasn't as good.. how can they expect me to really give it to them with such a small limit?

[Catrina]

I found the options rather dumb (filled it regardless), all about "I understoood/didin't understand", where's the option "the instructions are too elementary, and they lack content, an amoeba can understand them"

[Julian]

Shortening what I had to say to 600 and 1000 characters was the hardest thing I had to do

God, you have no idea. :/ Everyone can use this:

http://www.javascriptkit.com/script/scr ... ount.shtml


Heh, god knows I had to.


Edit: Someone needs to write up a huge article of SE and we can all copy/paste bits of it into those windows. rofl. I call dibs on the ending!!!

lol I actually googled for that and used the same page <_<;

[LinktheDeme]

Shortening what I had to say to 600 and 1000 characters was the hardest thing I had to do

God, you have no idea. :/ Everyone can use this:

http://www.javascriptkit.com/script/scr ... ount.shtml


Heh, god knows I had to.


Edit: Someone needs to write up a huge article of SE and we can all copy/paste bits of it into those windows. rofl. I call dibs on the ending!!!

lol I actually googled for that and used the same page <_<;

Or you could just use microsoft word > >

[CharlotteW]

The main cause is the same as it always has been - people sharing their account info, or having their PC security compromised by malware, usually from third-party programs. It may well be the case that RMT are focusing more on this method now than they have in the past, but trying to blame the STF for people getting hacked is just laughable.

I suppose the Friend's List Plus thing was just a fluke, right? That was in no way SE's fault, right? It's EVERYONE ELSE'S fault, am I correct? /sarcasm

[Izzy]

The friends list plus thing was people being idiots and leaving their passwords set to the last 4 digits of their POL ID.

[ronin sparthos]

Hell if SE can contact and chase down everyone that got a Snowman item and tell them drop it, they should chase you down and say your password sucks >.>

Either way, SE has way too much time on their hands if they have GMs with long lists of people to harass over an item that will be all over in 2weeks.

[CharlotteW]

Hell if SE can contact and chase down everyone that got a Snowman item and tell them drop it, they should chase you down and say your password sucks >.>

Either way, SE has way too much time on their hands if they have GMs with long lists of people to harass over an item that will be all over in 2weeks.

I wouldn't say it is their responsibility to tell everyone with a shitty password to change it, but I do agree if they have the time to track down and send mass messages to everyone who got their snowmen a few weeks early, then they can take more time to investigate a hacked account.

And didn't POL recently change the password requirements?

[ronin sparthos]

Yes, they recently did.

If you didnt change your password, what happened? They didnt touch it?

I wouldnt know, i changed my password.

[CharlotteW]

I don't know what exactly happened. All I know is that I change my password weekly after a very thorough virus/spyware/malware/any-other-crap scan.

[ronin sparthos]

Maybe SE should go into making Anti-virus/malware/trojan/keylogger software next, so they can cover all the bases.


.....or just botch it up big time.

[CharlotteW]

Maybe SE should go into making Anti-virus/malware/trojan/keylogger software next, so they can cover all the bases.


.....or just botch it up big time.

I honestly don't think SE has the knowledge to even begin to make programs like this. How many years did PC players play the game without an official windowed mode? And then look at the piece of garbage the came out with as their windowed mode.

[ronin sparthos]

SE windower, from the minute i saw that Disclaimer the day it went live i knew it was gonna be garbage and you know SE - they never let us down! (Unless it involves something the playerbase wants, if so they vigorously nuke/napalm/torch it into dust.)

Square-Enix Antivirus Software - i can totally see it now.

- seal of approval.