Another useless gm ftw

[kamalii]

Would be very easy for SE to fix this IMHO. All they have to do is not allow changing password/credit card information in one session. In the off chance someone changed passwords, and was hijacking the account, just allow the idiot GM's to lock accounts based on another players reports. This may seem like it would be open up for abuse, but how many people would announce they are changing their passwords, so others would know? Or, how many people would call GM and ask an account with pw changed with some other information (i.e. how many mules, registerred name, etc). Or, give the GMs the capabilities to lock out an account based on another accounts GM call, only if information other than password was changed.

What's the worst that could happen? Someone could screw with you if they *knew* you were changing your information. Would just force you to go to customer support in the morning.

[danoob]

The biggest and only issue with SE's account management is if you have the POLID and password, you have all the keys. You can log in and read everything they ask for to verify you are the owner of the account from the account screen.


Atleast with other games you can request a password reset via email, and/or you are required to verify access to your email account registered to do so.

[Jezebell]

They ought to make it so you have to change your POL password every 30 days like all the programs I have at work lol. That would kinda be annoying though... as it is I have sticky notes all over my desk so I remember them all

[danoob]

They ought to make it so you have to change your POL password every 30 days like all the programs I have at work lol. That would kinda be annoying though... as it is I have sticky notes all over my desk so I remember them all

A keylogger doesnt care if you change your password every 30 days, hour or 20 min. It will pick it up everytime

[Croaker]

The GM wasn't helpless in this case.

He could have and should have granted the request to jail the person in question.

The GM should be fired.
The person who hired the GM should be fired.
The person who wrote the BS company line the GM was following should be fired.

"It's not our policy" simply isnt a valid excuse for providing poor customer service.

[Jezebell]

They ought to make it so you have to change your POL password every 30 days like all the programs I have at work lol. That would kinda be annoying though... as it is I have sticky notes all over my desk so I remember them all

A keylogger doesnt care if you change your password every 30 days, hour or 20 min. It will pick it up everytime

But I'm just sayin'. That way the GM couldn't say 'We suggest you change your password more often" (or whatever it said to that effect)

Then that could no longer be used as an excuse for them.

Not that that will stop people from being hacked =/

[Langly]

Here's what you can do. Make the most salacious, hurtful, racist remarks you can think of in a macro on a palette you hardly use. Send them to your bestest of bestest friend. Every hour.

Once you get hacked. Let your friend GM you. Jail time baby!

(If this honestly worked, that would give you some wicked sense of vindication.)

[Redness]

Play on PS2/3/XBriX360. Keylog that.

Win.

[MaachaQ]

Here's what you can do. Make the most salacious, hurtful, racist remarks you can think of in a macro on a palette you hardly use. Send them to your bestest of bestest friend. Every hour.

Once you get hacked. Let your friend GM you. Jail time baby!

(If this honestly worked, that would give you some wicked sense of vindication.)

That could backfire... you could get a perma-ban. Someone in my LS sent what would be considered a racist remark to a friend's character, but it was not the friend playing the account at the time (don't ask me why, I don't know). The person on the friend's account GMed him, and he is now gone for good. Took our LS's only V. Belt with him with that ban too. T_T He may have had other warnings on his account previously, but it was the remark to who he thought was a friend that was the final straw...

[Howard Roark]

Personally, I think the GM was being calm, and understanding about his role and what he is and isnt able to do. I think youre the retard in that conversation.

i think the GM was replying with macros, probly watching naruto on the other screen

STOCK REPLY 1-10 GO

[Kurokikaze]

Need to start making shit up when you guys see RMT walking around with a compromised account. Just tell the GM they said the most offensive shit you can come up and get the account tossed in jail. I remember a really long time ago when some old PO guys were playing a prank on one of their members and got them jailed for something they didn't say lol. It's worth a shot if you can stop em from dboxing someone else's equips. :/

[shirizaan]

i'll assure you that if none of the things can be recovered by 9am tomorrow morning me and my friends all gonna quit this game for good

Is that a promise? :D

[Apelila]

The biggest and only issue with SE's account management is if you have the POLID and password, you have all the keys. You can log in and read everything they ask for to verify you are the owner of the account from the account screen.

After reading this and the stickied thread I've come to the conclusion that you're trying for an epic whoosh. Hint: You failed. This is wrong. No where in POL can you view the keys for FFXI or its expansions. You can view the name of the original account holder and their birthdate, the last 4 digits of the credit card information and its expiration date, which is maybe what you where referring to, and if so welcome to 3 weeks ago. Here's some

The GM wasn't helpless in this case. He could have and should have granted the request to jail the person in question.

The GM should be fired.
The person who hired the GM should be fired.
The person who wrote the BS company line the GM was following should be fired.

"It's not our policy" simply isnt a valid excuse for providing poor customer service.

Saying customer service people are at fault for the stupid decisions of their managers isn't really applicable in this situation. I realize you probably (hopefully) where being grandiose with the logic that "everyone responsible for this shitty service be fired";I somewhat agree with that sentiment and definitely hope that someone is held accountable for this in the end.

As I said in the server crash thread, the GM's are held to do what their job dictates they can and cannot. Directing anger and hostility at them displaces it from where it should be: the management.

[LinkNZ]

Why didn't he jail the character or something till they can sort it?

[Theraven]

Why didn't he jail the character or something till they can sort it?

Because there was no actual proof? As far as the GM can tell it's just some dude running around sending his gear to a friend/second account. The GM actually was very patient and did all he could (from a customer service perspective). Yes it's frustrating they aren't allowed to do more and it's frustrating when it happens to you or someone you know but that's not the GM's fault. And acting like the OP did to the GM just makes people in the customer service industry hate their job even more.

[Lexa]

If it was that easy to get an account jailed, don't you think people would exploit this? I know I'd sic a GM on the biggest asshole I know, telling him it was my character that was stolen, so please, oh, please, jail him for me while I try to get it back. If I recall the *cough* handbook correctly, GMs are required to find proof of what a player is accused of before taking action.

[Vigion]

Why didn't he jail the character or something till they can sort it?

Because there was no actual proof? As far as the GM can tell it's just some dude running around sending his gear to a friend/second account. The GM actually was very patient and did all he could (from a customer service perspective). Yes it's frustrating they aren't allowed to do more and it's frustrating when it happens to you or someone you know but that's not the GM's fault. And acting like the OP did to the GM just makes people in the customer service industry hate their job even more.

You're absolutely right the OP shouldn't have chatted with the GM the way he did, but people who are in the customer service field have rules they need to go by. Telling someone to call a hotline number for help, doesn't really do much for a person whos in a fucked up situation. Anyone in the customer service field knows customers want shit resolved. In this case it cant be resovled, but one thing GM's need to do is let the players know SE actually fuckin knows about whats going on and it's being worked on. Not just telling them "Oh we're soo sorry, we know what it takes to build up your character for 3 years (which they have no clue) just to lose everything like that". When a crazy tempered customer calls customer service, giving them the patient calm talk back just flames the conversation even more. Anyone who feels sorry for the GM has no clue. As far as I know about the OP this was the second call he had made for a friend getting hacked, so frustration definitely did kick in, but SE leaving people in the dark will only cause more of this.

[Apelila]

You're absolutely right the OP shouldn't have chatted with the GM the way he did, but people who are in the customer service field have rules they need to go by.

You had a good point there then you lost it.

Telling someone to call a hotline number for help, doesn't really do much for a person whos in a fucked up situation. Anyone in the customer service field knows customers want shit resolved.

This is correct. However....

In this case it cant be resovled, but one thing GM's need to do is let the players know SE actually fuckin knows about whats going on and it's being worked on. Not just telling them "Oh we're soo sorry, we know what it takes to build up your character for 3 years (which they have no clue) just to lose everything like that".

When a crazy tempered customer calls customer service, giving them the patient calm talk back just flames the conversation even more.

This is not. See my comment above about the management making policies: The GM in this situation is (unfortunately) the man in the middle.
Anyone who's worked in a call center or customer service tech line knows that there are things that while you can tell people, will
A: Get you fired or
B: Loose you a bonus/points on evaluations

and the only way situations like this change is the moron who sets up the policy gets bitched out by one of their supervisors or enough customers who get transferred to them. The customer service survey shows that SE has gotten a whole hell of a lot of bitching about this, now we just have to wait and see what they do with it.

Also, when crazy bat shit people call in its fun to talk calmly to them. As long as your not condescending, when they flip the fuck out on you they get no sympathy from anyone they try and bitch out. Also, in situations like the OP most reps go into auto pilot after they try and make it clear that the person isn't going to get the answer they're looking for.

[Tymon]

you heard him guys, we have to stop downloading that malicious software.

I know it's going to hurt our skill immensely, but we're just going to have to adapt.

[LinkNZ]

The fact is GMs are useless unless you're stuck in a wall apparently.

Anything else and you need to ring and talk to someone else, if its out of their open hours you're shit outta luck.