Another useless gm ftw

[soichiro]

I fail to even see what good GMs are anymore. If this is their "Customer Service" frontline, its worse than low-priced retail. Its the worst service I've ever seen. How hard is it really for a GM to warp himself anywhere at the click of a mouse button, but can't freeze accounts, move people around, or anything?

My horror story with the failed GM system tonight: I dc'd right when my salvage party entered, and when I came back i was still outside while they were inside. What kind of bullshit is it when just simply asking the GM to look at the logs and see what happened and just move me inside, he "can't"? I've never met a more incompetent system of service than with FFXI. The addiction keeps me going though, and yes that is unhealthy.

[ronin sparthos]

So yeah... unless your stuck in a wall, your not getting help. God knows in half the instances your stuck they might ban you for 3rd party tools anyways.

[Theraven]

I fail to even see what good GMs are anymore. If this is their "Customer Service" frontline, its worse than low-priced retail. Its the worst service I've ever seen. How hard is it really for a GM to warp himself anywhere at the click of a mouse button, but can't freeze accounts, move people around, or anything?

How hard is it for people to understand that having the capability to do something and actually being allowed to do it are two very different things? It's something that keeps coming up again and again in this thread, with people blaming the GM's. I used to work in a tech support call center and I had the capability to do all sorts of things to peoples accounts and their phone service, and I could look and see where an error occurred or where something needed to be fixed or where another employee screwed something up and I had the capability to fix it or make changes but by the companies policy I was not allowed to do it and the problem had to go through the proper channels. This is the same situation with the GM's. Yes, they could do a lot of things to these stolen accounts (or in your case getting locked out of an event) but any action has to go through the proper channels, and there are simply things they are not allowed to do. So he apologizes, tells you what he can do and when thats not acceptable and people get pissy with him he goes into script-mode.

[Zansho]

I'll admit that the limited security measures that SE has in place to protect your account are made of tons of fail - credit card information as a form of identification is hardly ironclad, since it can be changed so readily and easily. I still feel that having a security question in place when you want to change your password (or any other relevant information, for that matter) will go a long way in getting the account a bit more secure.

That being said, it still doesn't change the fact that most of these people got hacked via a keylogger. That means, it is their responsibility to take the steps to protect themselves against said keylogging exploits, since it happens on their side. SE can't physically be there at your computer to help protect you. And while I agree that even those who took more than adequate steps to protect their accounts still got hacked, I still stand by the fact that it is far easier to break into an "open home" than it is a locked down one. Still, all these events are showing that RMT are on their last gasp efforts, going so far as to exploit and hack into other people's accounts to get gil to satisfy their illicit customers.

I'm glad SE's taking some steps to correct and perhaps rectify all the recent hacking issues, but I personally feel it's too little, too late. Protection of accounts should have been a priority since day one, since they're not only protecting their business interests, but also keeping their player base happy.

[ronin sparthos]

How hard is it for people to understand that having the capability to do something and actually being allowed to do it are two very different things? It's something that keeps coming up again and again in this thread, with people blaming the GM's. I used to work in a tech support call center and I had the capability to do all sorts of things to peoples accounts and their phone service, and I could look and see where an error occurred or where something needed to be fixed or where another employee screwed something up and I had the capability to fix it or make changes but by the companies policy I was not allowed to do it and the problem had to go through the proper channels. This is the same situation with the GM's. Yes, they could do a lot of things to these stolen accounts (or in your case getting locked out of an event) but any action has to go through the proper channels, and there are simply things they are not allowed to do. So he apologizes, tells you what he can do and when thats not acceptable and people get pissy with him he goes into script-mode.

Everyone rational understands SE's GMs have a playbook to go by and that means following protocol and procedures but there are so many situations where a GM has fucked up to the point of calling them for anything outside being trapped in a wall, ocean, dock is moot.

Someones position hacking in your face and as a GM you cant take immediate action? The game screws up and your at a loss and that cant be fixed? There also lots of times where the GMs dont understand the mechanics of the game they are policing and they do stupid shit like:

-Ban you for using a JA
-Force a tank to melee a monster for no reason?
-Make outlandish requests like 'start killing now or disengage'
-Feign Ignorance about POL policy to brush you off

I mean they are there to do something right?.... besides push macros and file fake reports i assume.

[Theraven]

How hard is it for people to understand that having the capability to do something and actually being allowed to do it are two very different things? It's something that keeps coming up again and again in this thread, with people blaming the GM's. I used to work in a tech support call center and I had the capability to do all sorts of things to peoples accounts and their phone service, and I could look and see where an error occurred or where something needed to be fixed or where another employee screwed something up and I had the capability to fix it or make changes but by the companies policy I was not allowed to do it and the problem had to go through the proper channels. This is the same situation with the GM's. Yes, they could do a lot of things to these stolen accounts (or in your case getting locked out of an event) but any action has to go through the proper channels, and there are simply things they are not allowed to do. So he apologizes, tells you what he can do and when thats not acceptable and people get pissy with him he goes into script-mode.

Everyone rational understands SE's GMs have a playbook to go by and that means following protocol and procedures but there are so many situations where a GM has fucked up to the point of calling them for anything outside being trapped in a wall, ocean, dock is moot.

Someones position hacking in your face and as a GM you cant take immediate action? The game screws up and your at a loss and that cant be fixed? There also lots of times where the GMs dont understand the mechanics of the game they are policing and they do stupid shit like:

-Ban you for using a JA
-Force a tank to melee a monster for no reason?
-Make outlandish requests like 'start killing now or disengage'
-Feign Ignorance about POL policy to brush you off

I mean they are there to do something right?.... besides push macros and file fake reports i assume.

Well, I never said GM's are perfect. In fact they're far from it and I've dealt with my fair share of ignorant/retarded GM's. But the things you are citing in your post have nothing to do with this topic specifically. Yes, GM's have done some retarded stuff and yes, some of the GM's lack of knowledge of even basic game mechanics is a complete joke. But, as far as this topic is concerned, the GM's response was appropriate and the OP (and others) have no reason to blame the GM for not being able to help in this particular situation.

[Howard Roark]

HUGE LIKE XBOX WALL OF TEXT.

I bet you're the type of person that believes those short change videos about the American Government being behind the 9/11 attacks too.