Attention players with Compromised Accounts

[ronin sparthos]

Yeah, im hoping for that as well - a great injustice is being done to the players of FFXI, id like to think im not the only one thinking this is completely pathetic and voices it to SE.

[Bungee]

Phone lines are overcrowded setzor~

Someone on Alla had to call a few times to get in touch with SE, their circuits are busy.

hopefully it's busy with "what the hell do you mean I can't get any of my shit back, are you fucking kidding me?!"

I just got off the phone with SE and they said I need to wait two more weeks while they investigate the account. They will contact me either through email or phone. I can't believe they make you jump through hoops to get the notarized form only to say you need to wait two more weeks.

[Ravenskye]

I got through. was told their server was down Friday due to billing cycle ( haven't received my email yet). OMFG whats next! They want me to open another email account to try. If I received the first email just fine and not the other I'm thinking my email isn't the problem

[ballstein]

If everyone gets their accounts restored and does not get ALL items returned, we should all just call SE up again and complain and threaten to cancel(or in my case, fully cancel) our accounts and tell them that we will re-subscribe once they agree to restore all items. Maybe then they'll realize what they should do.

[setzor]

Phone lines are overcrowded setzor~

Someone on Alla had to call a few times to get in touch with SE, their circuits are busy.

hopefully it's busy with "what the hell do you mean I can't get any of my shit back, are you fucking kidding me?!"

I just got off the phone with SE and they said I need to wait two more weeks while they investigate the account. They will contact me either through email or phone. I can't believe they make you jump through hoops to get the notarized form only to say you need to wait two more weeks.

wait 2 weeks to get your account back or wait 2 weeks for your missing gear to be investigated...

[Bungee]

Phone lines are overcrowded setzor~

Someone on Alla had to call a few times to get in touch with SE, their circuits are busy.

hopefully it's busy with "what the hell do you mean I can't get any of my shit back, are you fucking kidding me?!"

I just got off the phone with SE and they said I need to wait two more weeks while they investigate the account. They will contact me either through email or phone. I can't believe they make you jump through hoops to get the notarized form only to say you need to wait two more weeks.

wait 2 weeks to get your account back or wait 2 weeks for your missing gear to be investigated...

Wait two weeks for them to investigate my account to give it back to me. They say that once you send in your notarized form, they send it off to another department for investigation that takes up to two weeks

[ronin sparthos]

What the? Didnt the guy that posted not to long ago say that he got his account back after posting the notarized form and SE recieving it?

[Ravenskye]

What the? Didnt the guy that posted not to long ago say that he got his account back after posting the notarized form and SE recieving it?

Yes, but I was just told the server was down for billing so that maybe why people didn't get their email O.O

[Draxy]

2 weeks. I'm not surprised, but definitely speechless. If this is in fact founded information, I believe this will likely be the straw that breaks the camels back for a lot of people. One month people can deal with, 2 is stretching patience a bit, but 3 plus knowing you will get no assistance in recovering the items dropped/sold... lol

[ronin sparthos]

I need more peoples confirmation on this. lol

Are they fucking serious?

[Frostfire]

I need more peoples confirmation on this. lol

Are they fucking serious?

My form will be there tomorrow, I'll let you guys know how it turns out for me, even though i don't really want my account back with nothing on it...

[Bungee]

What the? Didnt the guy that posted not to long ago say that he got his account back after posting the notarized form and SE recieving it?

Yes, but I was just told the server was down for billing so that maybe why people didn't get their email O.O

Well, the guy I talked to at SE said that the email confirmation is just confirmation that they received the notary form. They then hand the investigation over to another group. Once this group says yes restore the account, then they contact you via email or phone and they give you your account back. They told me this process could take 2 weeks. I'm not sure how others got their account back so fast, maybe just lucky and was first in the process. On the other hand, I could have just gotten someone that didn't know what they were talking about either

Maybe I will call again and see if someone else can confirm this....

[Ravenskye]

What the? Didnt the guy that posted not to long ago say that he got his account back after posting the notarized form and SE recieving it?

Yes, but I was just told the server was down for billing so that maybe why people didn't get their email O.O

Well, the guy I talked to at SE said that the email confirmation is just confirmation that they received the notary form. They then hand the investigation over to another group. Once this group says yes restore the account, then they contact you via email or phone and they give you your account back. They told me this process could take 2 weeks. I'm not sure how others got their account back so fast, maybe just lucky and was first in the process. On the other hand, I could have just gotten someone that didn't know what they were talking about either

Maybe I will call again and see if someone else can confirm this....

When I called today they said I should have gotten the email Friday and when I said I didn't receive it they said that because their server was down for billing it might not have went through that they would resend and keep checking my email and if it doesn't show up by end of business today call them tomorrow and asked me if i had a different e-mail addrees they could send it to and if not I should get one

[oxx2]

did anyone sucessfully get the canadian form yet?

[Manalek]

lol so im calling POL atm to make sure they got my notarized letter and all that jazz...and guess what.

The number is facking busy...wtf? This is the first time in my WHOLE LIFE ive called a call center and gotten a busy signal. Did they change their number? Silly SE. Guess ill call back in another 10 minutes or so.

Edit: ok so i called from my gfs phone...and no busy signal, normal shit. Called again from my phone...busy signal. Do you think they have started to block phone numbers from compromised accounts since we have all been calling to much?

[ronin sparthos]

The circuits are busy, try again later.

[oxx2]

i got a busy signal once today but then immediately went thru the second time dialed.

not a big deal just keep at it

also any have the canadian form yet?!!!

[aviator]

For those of us who are a little farther behind in the process, when anyone gets their account back could you provide some information?

-General state of your account, gil, etc.
-Was your rere/ex stripped?
-Was your name or server changed, what server?

I'm very curious about what to expect.

[Manalek]

Also someone on another thread said they should be getting an email with their new code to login. (I'm assuming they mean password) Has anyone else gotten another email from SE after sending in your notarized form? If so did the email come from the same compromised_accounts@yadayada or did it come from another email address.

[ronin sparthos]

Well, I got my account back officially today! First let me say that it felt absolutely horrid to see my character originally named Enyce from Cerberus in Behemoths Dominion named Matterdrak on Ifrit with pearl named DarkEmpire.

90% of my gil gone, a bunch of Lightning crystals on the character, and a few items lost. Not to mention my Mules gone with Limbus coins on them. As i attempt to salvage my game life, I want to say this is a very awkward feeling!

Let the fun begin ~.~