Attention players with Compromised Accounts

[Caldor]

Id like to let everyone know that I called the police department, and they did have a detective who delt with MMORP issues(Blizzard apparently is in my city). I filed a report with them, and they are going through the legal processes of filing a subpeona for playonline to release the credit card information of the hackers who are changing our information, but that will take a couple weeks. He also said that people who are victims of this should talk to SE and pressure them to take some legal action, this might even make them cooperate with the police without a subpeona. I think this is a good idea, since a large amount of people are losing their accounts and even if you get yours back there is a chance you will lose it again, or that your friends will lose their accounts. I lost my account, and my linkshell has lost 4 other players to these hackers. The important thing is that a majority of SE's customers request this, or else 1 person complaining wont carry much weight.

lordy.... it's like Deja vu of like a million pages ago in the other post. Not enough people give a shit about the people hacked to even make a slight impression on SE about any of this. They got their "fix" in place, we just have to deal with it.

It's such an awesome fix too, I love how there's never ever any certainty other than certain dissapointment with SE. For Instance, with this new "restoration" policy you may/may not get your account back. It may or may not take a couple days, may or may not take a couple of weeks, may or may not take a couple of months, may or may not take a year or 2, but they are working as "hard as they can" to "investigate" the accounts... And you may/may not get any of your dropped/sold rare/ex back...

Me, i'm sitting at close to 2 months since they signed for my notarized form. And i've given up. At this point, they have literally weened me off the game through making me go cold turkey. I tried starting another character, but fuck it. I didn't remain a loyal fan for 3 solid years, paying my dues, and getting friends to play, and spending a rediculous amount of money on their fanfest to get this blatant slap in the face/kick in the balls. FUCK that. It makes me feel so good to see self-admitted cheaters/accountsellers/etc get their accounts back in a matter of a day or 2 from sending in their form, but MY shit sits in the "investigation" pile because of shit that was beyond my control. You can and will talk shit about "retards" who don't know how to "keep their computer secure". I'm tired of the people who got lucky sitting on their high-horse talking down on everybody because empathy and compassion and understanding just aren't good human qualities i guess.

So yeah, I'm done, if/when SE gives me my account back, I'm just gonna donate it to a friend who doesn't need it just to help with whatever misc shit. Pardon me while I go bleach my hand from shaking sage sundi's at fanfest...

Setzor

I've almost given up on my account as well although If I get it back anytime soon I'll probably play again. A friend of mine considered playing FFXI though and I told him what kind of shit SE is pulling and he decided right away that it's a bad idea to play the game when the company behind it doesn't give a shit about their paying customers. Good job SE! 1 more potential customer gone down the drain.

[ronin sparthos]

They are too busy working on banning those whack-a-mole RMT.

[Ravenskye]

As can be seen in the chart below, the number of accounts that were banned in February had decreased to half the number we had in December and January. This is partially due to the period of the bannings in February being shorter than usual, but it is also because we had received much fewer reports from FINAL FANTASY XI players, indicating that the number of violators of the user agreement has decreased.

No SE! It's Because you haven't returned the compromised accounts that were banned for RMT activities while being compromised because your dumb asses didn't freeze them when we reported them compromised and RMT aren't going to report themselves!!!

[Kimmie]

At this rate, it seems that we'll get to another fanfest before people get accounts back. Someone's gonna end up punching Sundi in the face.

[Raji]

If I could afford the airfare to CA, I would be first in line to start rounding people up to picket the FanFest.

[setzor]

At this rate, it seems that we'll get to another fanfest before people get accounts back. Someone's gonna end up punching Sundi in the face.

me first! it's funny this was brought up, since I have absolutely NO intention of ever blowing money on SE again, I definately won't be attending anymore of their fanfests... but, i thought about it a while back, and it would be awesome if all the friends of hacked players made it a point to have themselves heard about it and force SE to give us a real response as to why they are fucking us over like this... long term fans/customers getting brutally anal-raped by a bullshit policy and bullshit restoration policy... of course, if it really does take another 7-8 months and alot of our accounts still aren't returned, oh mann... way it's going, won't surprise me.
if they're smart, they won't even have a fanfest this year...

[Kimmie]

I called again, and found out my account was banned also. Good chance this means it's over. If I could afford it, I would gladly go to CA for the next fanfest to ask questions about compromised accounts. I'd probably end up putting them on the spot and getting escorted out.

[setzor]

Compromised Accounts to me

Dear Customer,

We appreciate your patience while we continue to investigate your compromised account claim. At this time, due to the information you have provided us, we are able to verify that you are the original registrant of the account in question. Currently, the account in question is set to a "Banned" status. Due to this complication, we are required to do additional investigation to understand if the action taken on the account occurred while the account was not under your control and is due to circumstance outside of your control. Pending the results of our investigation, we will be able to provide you with a final status of the account. We apologize for the continued length of time of our investigation and would like to assure you that we are doing everything possible to resolve this situation for you as quick as possible. Thank you for your understanding in this matter.

Please contact us back at 858-790-7529 with some additional information as this will assist us greatly in the investigation of your account.
ISP that you normally use when you had access to the account
Last known login

This information may have been provided in the past; however we are requesting this information again to help with our additional investigations.

You will need to provide the PlayOnline ID that has been claimed as compromised when a call is made to us as this will assist us with entering that information to the account as soon as possible and assist with our investigation

Thank you

Note: Please do not reply to this email. For all questions or concerns relating to this matter please contact the PlayOnline Information Center by chat or phone.

and yet again presented with another fucking hoop... took them 3 and a half months to ban the fucking account... verify more information what? what's next, blood samples and fingerprints?

[Raji]

Even after all this time, it still amazes me that any company would go to such lengths to piss off (and on >.>) the very people who ultimately have the final say in whether or not they have a business

That seriously sucks more than anything has a right to, Setzor >< I can only pass along my sympathies and hope that things work out for you in the end

[Twig]

I was hacked almost 4 months ago now and I've finally got some sort of response on what is taking so long. This is the Email I got today:

Dear Customer,

We appreciate your patience while we continue to investigate your
compromised account claim. At this time, due to the information you have
provided us, we are able to verify that you are the original registrant of
the account in question. Currently, the account in question is set to
a "Banned" status. Due to this complication, we are required to do
additional investigation to understand if the action taken on the account
occurred while the account was not under your control and is due to
circumstance outside of your control. Pending the results of our
investigation, we will be able to provide you with a final status of the account.
We apologize for the continued length of time of our investigation and
would like to assure you that we are doing everything possible to
resolve this situation for you as quick as possible. Thank you for your
understanding in this matter.

Please contact us back at 858-790-7529 with some additional information
as this will assist us greatly in the investigation of your account.
ISP that you normally use when you had access to the account
Last known login

This information may have been provided in the past; however we are
requesting this information again to help with our additional
investigations.

You will need to provide the PlayOnline ID that has been claimed as
compromised when a call is made to us as this will assist us with entering
that information to the account as soon as possible and assist with
our investigation

Thank you

Note: Please do not reply to this email. For all questions or concerns
relating to this matter please contact the PlayOnline Information
Center by chat or phone.

I already know that my account was used to camp Faf by what I've been told. So it looks like those players who were got hacked and then banned are the ones having to wait this extraordinary amount of time.

[setzor]

<3 Twig :b

[Cloull]

Apparently those letters were sent out en masse, cuz I just got mine today too. Wonder how much longer it'll be once we give them the next bit of info.

[grover]

Apparently those letters were sent out en masse, cuz I just got mine today too. Wonder how much longer it'll be once we give them the next bit of info.

Yup, I got mine today also. Maybe this means that it will still have some non Rare/Ex gear left on the account if it was used for RMT farming/nm fighting. Or maybe it was stripped down and used as a gil mule until the banhammer...

[Manalek]

got the same email....

[banhero]

got my "your account is banned" e-mail today, also. i wonder how long the wait will be now?

[setzor]

got my "your account is banned" e-mail today, also. i wonder how long the wait will be now?

lets do the math, at least in my case

Hacked Dec17th - called Dec.17th. to report hacking... took them about 2 weeks to start locking accounts... (2 weeks = 14 days)
Sent in Notarized form Feb.1st, received by SE Feb.4th (1 month = 30 days)
Received this bullshit "You are banned" email march 27th ( 1 month + 27 days = 57 days)

Soooo,
Seeing that the reaction time between each major event seems to almost double each time...

I'm looking at 3 and a half to 4 months.

[grover]

got my "your account is banned" e-mail today, also. i wonder how long the wait will be now?

lets do the math, at least in my case

Hacked Dec17th - called Dec.17th. to report hacking... took them about 2 weeks to start locking accounts... (2 weeks = 14 days)
Sent in Notarized form Feb.1st, received by SE Feb.4th (1 month = 30 days)
Received this bullshit "You are banned" email march 27th ( 1 month + 27 days = 57 days)

Soooo,
Seeing that the reaction time between each major event seems to almost double each time...

I'm looking at 3 and a half to 4 months.

I just called the number given in my email and had a real short conversation with the helpdesk rep. Just asked for my ISP, last date I logged in, phone number, and email address. She said that was all she needs, and would email this to her supervisor who will decide on the account. Hopefully they can do a real quick check of the IP addresses for logins and make a decision within a day or two.

[Tenken no Soujiro]

I received the same jewel in my inbox today. I'm pretty speechless at just how pathetically piss-poor they've handled this whole situation. At this point I'm not even sure if it's worth pursuing anymore.

[setzor]

Hopefully they can do a real quick check of the IP addresses for logins and make a decision within a day or two.

a quick check of X thousand accounts by seemingly 2-3 people.... there's not gonna be anything quick about it. and that day or 2 will more than likely be a month or 2. this is just another hoop to jump through, they didn't need us to verify that shit...for solid reasons...

A) we already told them our last login date, and
B) they can easily fucking tell what ISP's we use our accounts on the most...

It's simple fuckin "investigation"... we told you the date already, you see that we are no longer using our normal ISP after that date, woot, verified, fuck this shit...

and yea i called within 20 minutes of getting the email, sat on hold for 15 or so, and got a woman I've yet to talk to before. she seemed kinda unsure of herself, which makes me feel really fucking good... took the info from me and told me the same shit, going to email to the supervisor....hopefully she knows how to use fuckin email...

[Valoure]

Well i got my email as well. Only thing is I have never been asked for my ISP or my last login before.. so I guess for some of us this appears to be a small (very small) glimmer of hope that something is happening other than them hanging up on us and "I'm sorry there is no new information at this time" crap. I just wonder how many more months it will take for them to filter through what little bit of information they requested before they decide.. "Ok, well maybe this person really IS the owner of this account... lets take a blood sample to make sure tho...." gogo team fail @ se/pol...