Attention players with Compromised Accounts

[Dalmbraast]

They're asking for MORE information to verify your identity? Goddamn. How many freakin' hoops do they want us to jump through? What would having picture ID help prove further that they can't get from the address and credit card information most of us have already provided, not to mention a LEGAL DOCUMENT sent in, and notarized?

... this better mean that anyone who's been hacked can ask for a game data restore.

[Canoe]

SE has posted their new policy and information concerning what to do if your account is compromised.

http://www.playonline.com/ff11us/rule/uacs01.html

Does this mean that those of us who have been waiting months for our accounts should call up SE about this? Or do you think they are going to give me the same "We can't give an estimated time on the investigation" bullshit :/ I really want my character back and it looks like they are finally hauling ass according to this article but i'm skeptical still because it is SE. Just wondering if this applies to accounts hacked from today after or the ones that have been hacked and are still waiting to be returned.

[ronin sparthos]

Try calling and requesting a game data recovery.

[Ravenskye]

SE has posted their new policy and information concerning what to do if your account is compromised.

http://www.playonline.com/ff11us/rule/uacs01.html

Does this mean that those of us who have been waiting months for our accounts should call up SE about this? Or do you think they are going to give me the same "We can't give an estimated time on the investigation" bullshit :/ I really want my character back and it looks like they are finally hauling ass according to this article but i'm skeptical still because it is SE. Just wondering if this applies to accounts hacked from today after or the ones that have been hacked and are still waiting to be returned.

yes I called I'm in the "special circumstances case" accounts :We can't give an estimated time on the investigation" bullshit : but couldn't tell me exactly wtf that meant.5 months waiting and counting/ sigh

[narusegwa]

just got off the phone with SE-.-.. they are pretty much useless still.. talked to some chic.. she's like since the account was released to you 2 months ago. theres a possiblity we will froze the account til we recieve your driver license.. I was like why you need that since yuo gotten my notary form? wouldnt htat be more legal?.. she's like sorry, i cant provide you with the addition infomation, you should have gotten all that in your email. im like i dont understand, she's like sorry , theres nothing ican say, and anything else i can help you..

[mactabilis]

Friend who got hacked back in dec called and was told he was eligible for the rollback and to call a gm in game to start the process. He had basically quit since then so didn't give a shit about losing progress or w/e and was looking forward to getting speed belt and other things back. So he logs on, calls gm, gm says he's fucked cause it's been more than 3 months (which it wouldn't have if se had implemented this faster)...anyway has anyone had any real luck with this?

[Emmaliz]

I got compromised in December, SE customer service said the same thing to me, it's been longer than the 3-month mark so I can't have my character restored.

[Tig]

That's bullshit - SE takes longer than 3 months to return people's accounts. Seriously WTF is SE thinking!?

[setzor]

That's bullshit - SE takes longer than 3 months to return people's accounts. Seriously WTF is SE thinking!?

that if they make it take longer than 3 months on purpose, then they don't have to do anything. all of us that it took longer than 3 months on (Which is more than 90% compromised accounts they are dealing with now) basically, we're fucked, end of story... i can't believe people actually got their hopes up after the continuous and predictable fucking letdowns they've shoveled us, one after the other....

[Bungee]

Is it 3 months from the date your account was stolen or returned?

[ronin sparthos]

Pretty sure its stolen, i could be wrong.

[Jeny]

Before everyone gets all crazy about item restoration.

Game Data Recovery

If you discover that the game data has sustained any problems due to unauthorized access, please contact the PlayOnline Information Center within 7 days of your account's recovery. Game data may be recovered for customers who fulfill the following two requirements.

You have not had your game data recovered since April 23, 2008.

*Game data recovery is different from item recovery where you request the return of lost items.


It is still within 3 months of your account being accessed by an unauthorized third party.

According to a representative named Terrance J. (IIRC), Items and Gil do not fall under the new "Data Recovery" Policy. Only Quests/Missions or anything else non-item/gil related that have been altered such as Assault Points, Imperial Standing, and Conquest Points can be recovered in the roll back. As well as any de-leveled jobs and erased merit points.

Now I don't know for sure this is how it's going to happen, but I've spoken to this Representative previously and he's been the most accurate/helpful/non-retarded Rep so far.

So we'll see....

[Bungee]

Pretty sure its stolen, i could be wrong.

I see, so 99.9% of the people that this policy change was made for aren't eligible.........

[fishstix]

It seemed geared towards people that have been jailed or banned while their account was stolen.

[Rumari]

Before everyone gets all crazy about item restoration.

Game Data Recovery

If you discover that the game data has sustained any problems due to unauthorized access, please contact the PlayOnline Information Center within 7 days of your account's recovery. Game data may be recovered for customers who fulfill the following two requirements.

You have not had your game data recovered since April 23, 2008.

*Game data recovery is different from item recovery where you request the return of lost items.


It is still within 3 months of your account being accessed by an unauthorized third party.

According to a representative named Terrance J. (IIRC), Items and Gil do not fall under the new "Data Recovery" Policy. Only Quests/Missions or anything else non-item/gil related that have been altered such as Assault Points, Imperial Standing, and Conquest Points can be recovered in the roll back. As well as any de-leveled jobs and erased merit points.

Now I don't know for sure this is how it's going to happen, but I've spoken to this Representative previously and he's been the most accurate/helpful/non-retarded Rep so far.

So we'll see....

Just wanted to throw out, i had spoken to a Gm today about this because of some items that have gone missing from my account.
From what was told to me, they could roll back the account to a date -before- the account was compromised so that all items and gear would be returned. Only catcher was if you had obtained any exp/gil/items etc within the time after the roll back, it would not be there. So say their "restore" point is April 20th. Anything received between that date and today would not be there, but anything before April 20th would be, thus negating the lost items/gil/etc.

[ronin sparthos]

Really now?

[Jeny]

Before everyone gets all crazy about item restoration.

Game Data Recovery

If you discover that the game data has sustained any problems due to unauthorized access, please contact the PlayOnline Information Center within 7 days of your account's recovery. Game data may be recovered for customers who fulfill the following two requirements.

You have not had your game data recovered since April 23, 2008.

*Game data recovery is different from item recovery where you request the return of lost items.


It is still within 3 months of your account being accessed by an unauthorized third party.

According to a representative named Terrance J. (IIRC), Items and Gil do not fall under the new "Data Recovery" Policy. Only Quests/Missions or anything else non-item/gil related that have been altered such as Assault Points, Imperial Standing, and Conquest Points can be recovered in the roll back. As well as any de-leveled jobs and erased merit points.

Now I don't know for sure this is how it's going to happen, but I've spoken to this Representative previously and he's been the most accurate/helpful/non-retarded Rep so far.

So we'll see....

Just wanted to throw out, i had spoken to a Gm today about this because of some items that have gone missing from my account.
From what was told to me, they could roll back the account to a date -before- the account was compromised so that all items and gear would be returned. Only catcher was if you had obtained any exp/gil/items etc within the time after the roll back, it would not be there. So say their "restore" point is April 20th. Anything received between that date and today would not be there, but anything before April 20th would be, thus negating the lost items/gil/etc.

I'd like to see some screenshots of this conversation with said GM.

[Rumari]

Wish i could, but was unable to get any because fraps likes to act up with my ffxi, and i just never use in game screenshots. And i can't go back into log because as soon as they started the "investigation" i was booted from the game, which was a few minutes after said convo.

[Purrrfect]

Before everyone gets all crazy about item restoration.

Game Data Recovery

If you discover that the game data has sustained any problems due to unauthorized access, please contact the PlayOnline Information Center within 7 days of your account's recovery. Game data may be recovered for customers who fulfill the following two requirements.

You have not had your game data recovered since April 23, 2008.

*Game data recovery is different from item recovery where you request the return of lost items.


It is still within 3 months of your account being accessed by an unauthorized third party.

According to a representative named Terrance J. (IIRC), Items and Gil do not fall under the new "Data Recovery" Policy. Only Quests/Missions or anything else non-item/gil related that have been altered such as Assault Points, Imperial Standing, and Conquest Points can be recovered in the roll back. As well as any de-leveled jobs and erased merit points.

Now I don't know for sure this is how it's going to happen, but I've spoken to this Representative previously and he's been the most accurate/helpful/non-retarded Rep so far.

So we'll see....

Just wanted to throw out, i had spoken to a Gm today about this because of some items that have gone missing from my account.
From what was told to me, they could roll back the account to a date -before- the account was compromised so that all items and gear would be returned. Only catcher was if you had obtained any exp/gil/items etc within the time after the roll back, it would not be there. So say their "restore" point is April 20th. Anything received between that date and today would not be there, but anything before April 20th would be, thus negating the lost items/gil/etc.

I hope that's not a surprise to anyone... If they are restoring a character from a backup, obviously any change between the time of the back up and now would be lost. If you are requesting this service because stuff is missing, there shouldn't have been much time elapsed. I know I wouldn't play for 2 months and then one day realize "oh shit, my osode and stage 3 worth of relic currency is gone."

I really like how SE's promptness to resolve compromised accounts has made most of the affected ineligible for the restore. That is simply an amazing display of fail.

I guess moral of this story is to play on lolps2 and never surf the interweb...

[setzor]

I guess moral of this story is to play on lolps2 and never surf the interweb...

The moral of the story is to never start playing this game unless you're ready to be constantly setup for 1 disappointment after the other.