Attention players with Compromised Accounts

[ronin sparthos]

I guess moral of this story is to play on lolps2 and never surf the interweb...

The moral of the story is to never start playing this game unless you're ready to be constantly setup for 1 disappointment after the other.

Its like Christmas... except Santa shits on the cookies you leave for him...

[fishstix]

Has anyone who's been hacked and server transfered, been able to have POL move your char back to your original server? Or the opposite, they wouldn't move you back? It's been almost 2 weeks for me and they said it'd take about a week to get back to me on if they would transfer me or not. It's hard not knowing if I should just move on, or wait more.

[Purrrfect]

I guess moral of this story is to play on lolps2 and never surf the interweb...

The moral of the story is to never start playing this game unless you're ready to be constantly setup for 1 disappointment after the other.

Hmmm. I think setzor more accurately described SE unfortunately.

[Bungee]

Has anyone who's been hacked and server transfered, been able to have POL move your char back to your original server? Or the opposite, they wouldn't move you back? It's been almost 2 weeks for me and they said it'd take about a week to get back to me on if they would transfer me or not. It's hard not knowing if I should just move on, or wait more.

When I called to get my account back, I asked them what server I was on. It was different then what I originally was on, so I asked them if they could move me back. They did it right there on the spot so the first time I logged on I was back on my original server. Only catch is if someone created a character with your name, you will need to change it if you want to move.

[fishstix]

Has anyone who's been hacked and server transfered, been able to have POL move your char back to your original server? Or the opposite, they wouldn't move you back? It's been almost 2 weeks for me and they said it'd take about a week to get back to me on if they would transfer me or not. It's hard not knowing if I should just move on, or wait more.

When I called to get my account back, I asked them what server I was on. It was different then what I originally was on, so I asked them if they could move me back. They did it right there on the spot so the first time I logged on I was back on my original server. Only catch is if someone created a character with your name, you will need to change it if you want to move.

I didn't think about the possibility that they moved me when I first called. I did call right away though, after finding out I had been moved. They told me that the issue of being transferred back is now a management issue and they had to put in a request to do it. When I called a GM to talk about missing items, yeah he told me also that I a return server transfer would've been instant. The 3rd POL person I talked to was shocked I hadn't been moved back yet, but still stuck to the policy that if I was told to wait, I had to wait. He said he couldn't see the status of my request either

[PrincessMinnet]

at least some of you are getting your accounts back
sadly the oldest of the compromised accounts were basically told to go screw themselves. Its not OUR fault they took months and months to finally getting around to doing something.....this is just such crap. I mean not only was my husbands account stolen but the desire to play was stolen meaning now I have no desire to play considering the fact that we bought this game to play together. So three years of work on our characters down the drain because SE doesnt give a flying leap about its customers. Congrats to you that get your accounts back...as for me and mine....well I guess we'll be taking our business elsewhere. Frankly I'd recommend the same to everyone else. Even those who got lucky enough to get their accounts back....when push comes to shove, SE does NOT care about you, you get better support from free online games than you do from POL and SE.

[narusegwa]

wow.. SE just basically screwed me over.. I lost my account back in dec of last year, got back 2 month later by sending the notary form to them.. a week ago I post on here the email i got.. and require me sending my driver license.. which i gladly did so... Today I was leveling my bard.. guess what, disconnected from the Pol, tried to log back on, send to GM chat window, he told me I need to call Playonline infomation center, which I did, and found out that they are reprocess my account.. which will lock me out my account til the process is finished.. which it could take up to weeks :3.. i dont know what they are thinking... this is getting to the points i just want say screw it..

[Ravenskye]

wow.. SE just basically screwed me over.. I lost my account back in dec of last year, got back 2 month later by sending the notary form to them.. a week ago I post on here the email i got.. and require me sending my driver license.. which i gladly did so... Today I was leveling my bard.. guess what, disconnected from the Pol, tried to log back on, send to GM chat window, he told me I need to call Playonline infomation center, which I did, and found out that they are reprocess my account.. which will lock me out my account til the process is finished.. which it could take up to weeks :3.. i dont know what they are thinking... this is getting to the points i just want say screw it..

I'm sorry. I have to say when I read this I was speechless..... Did they say why they were reprocessing? I must admit nothing surprises me anymore with them. However I think they should have told you months not weeks, but I do hope it's only weeks for you.

[Manalek]

man if SE put even half the effort into getting our accounts back as they do spending effort on all these damn events and updates and shit...we woulda all had our accounts back in Feb or something. Like others I've cooperated with SE on everything they've asked for, I was hacked on Dec 17, and I have lost all desire for this damn game anymore. And it doesnt help that IF i get my account back, everything i worked for is going to be gone.

[banhero]

bomb se

[Jeny]

Yeah...none of that. If SE does receive any bomb threats in the future, guess who they'll come looking for.

bomb se

We'd like our accounts back, not destroyed....again.

[Ruch]

Still waiting to Hear from SE about my account.

I requested the data recovery 8 days ago, GM told me my character is in the final stages of the recovery.

Hope all is well when I get it back, and not loosing my Dalmatica or Shadow Mantle will be a big +++.

Thus far the support from SE was Outstanding.

[Valoure]

Thus far the support from SE was Outstanding.

I would love to be dealing with this SE you are dealing with... so far the support from SE has been no where to be found.

[Purrrfect]

Thus far the support from SE was Outstanding.

I would love to be dealing with this SE you are dealing with... so far the support from SE has been no where to be found.

We could make a quote train 10 pages long on that alone >.>

[Mystics]

ur right about the quote page... Im still getting the Investigation stage thing going on 2 months after sending in the notary form n being hacked in early Dec

Edit btw Ruch when did ur account get hacked? and are u dealing with the EU SE? -.-

[Ruch]

ur right about the quote page... Im still getting the Investigation stage thing going on 2 months after sending in the notary form n being hacked in early Dec

Edit btw Ruch when did ur account get hacked? and are u dealing with the EU SE? -.-

Got Hacked on March 9th.
still waiting for the restoration Email from SE, and not it's NA SE Ive been dealing with.

[banhero]

ur right about the quote page... Im still getting the Investigation stage thing going on 2 months after sending in the notary form n being hacked in early Dec

Edit btw Ruch when did ur account get hacked? and are u dealing with the EU SE? -.-

Got Hacked on March 9th.
still waiting for the restoration Email from SE, and not it's NA SE Ive been dealing with.

we've all been in the "final stages" for several months. don't get your hopes up.

[Ruch]

ur right about the quote page... Im still getting the Investigation stage thing going on 2 months after sending in the notary form n being hacked in early Dec

Edit btw Ruch when did ur account get hacked? and are u dealing with the EU SE? -.-

Got Hacked on March 9th.
still waiting for the restoration Email from SE, and not it's NA SE Ive been dealing with.

we've all been in the "final stages" for several months. don't get your hopes up.

Data Recovery's only been available since April 24th.
I think were talking about two diffrent things.

[Ramuh2]

Yea, we are. You're in the wrong forum. Maybe this is why account recovery has been so slow, they're doing data recovery instead?

[narusegwa]

Got reply from SE back.. they have recieved Copy of my driver license, but still not enough infomation for me to get my account back .. they need me sending more shit ( my Social Security Card #, my Credit card, and Bank statement.) now.. I swear to god this is getting too old-.- im just gonna quit..