Attention players with Compromised Accounts

[Kimmie]

Why are they asking for ISP again when they asked it in an email a little more than a month ago?

[Purrrfect]

They claim this email was a mistake. But they have already proven to us that the ingredients to make a SE are phail + lulz.

[Raji]

Yeah, it'll come down to if the players whose accounts they've held for months are eligible for even a partial restoration to see if they ultimately fail at something so simple.

Amen to that. IMO, the people who've been getting jerked around for this long deserve, at the very, VERY least, a public apology (posted on the POL front page and have it replace their bullshit "A Message to our Players" blurb), free Moogle Caps, Anniversary Ring clones, and a crapton of gil, and FREE LIFETIME subscriptions.

Of course, keep in mind we're talking about a company that considers its customers their mortal enemies. The likelihood of this actually happening is about on par with Elvis, Tupac Shakur, and Jimi Hendrix making a joint statement announcing the release of a collaboration album tomorrow.

[Darte]

Hacked right as i was doing campaign, waiting GM call from friends account, anyone who recently got hacked got thier accounts back can give me comfort in thier new procedures?

[litos]

Please remind yourself of the fact that even tho you might get your account back by the methods recently provided by SE, it's just days away from being stolen again because of that keylogger, trojan, 3rd party tool you thought you never had.

There is no reason to get back your account until you've found out what made someone get to your login details in the first place. Until you have done so, hide your head in a trunk. It will just be stolen again.

And also, while it is truly tragic that these things happen, SE is not to blame. When someone logs into your bank account and does stuff, it's not your bank's fault either, it's yours.

Again, find the cause! Or the drama starts all over again pretty soon.

[Caldor]

Again, find the cause! Or the drama starts all over again pretty soon.

I don't think you should worry about that too much. Most of the people who lost their accounts just format their HD and reinstall(that's what I did since back then we didn't have specific information regarding how to locate the virus and delete it manually.) or at least do so if they can't find that infamous rsbo.exe file on their HD and registry.

If you got a decent PC I'd consider installing Vista these days since it seems to be pretty much impregnable. Even IE 7 doesn't seem to really suck. My sister bought a new PC a while ago. Had Firefox installed and was surfing on the web quite a bit without additional protection(except the Windows XP firewall of course). Didn't take long and she had over 100 viruses on her HD. My mother bought a new PC as well. I installed Vista Ultimate on her system and after my sister's PC was a total mess I installed on both systems Kaspersky. While I found tons of shit on my sister's PC there wasn't anything malicious on my mothers PC. I got to admit though that my mother is using her PC mostly for surfing and stuff and I haven't tried installing any games on it yet. Heard a few bad stories about playing on a Windows Vista PC.

[litos]

Again, find the cause! Or the drama starts all over again pretty soon.

I don't think you should worry about that too much. Most of the people who lost their accounts just format their HD and reinstall(that's what I did since back then we didn't have specific information regarding how to locate the virus and delete it manually.) or at least do so if they can't find that infamous rsbo.exe file on their HD and registry.

Most people, I'm sorry to say, don't know anything about their computer at all. And without changing anything, the virus will come back from wherever it came from before. A heavily unpatched Windows XP or Windows Vista is still unsecure, no matter if it's freshly installed or had time to dump around for a while.

I'm not giving any "Screw Windows, don't use it!" advice, even tho it would be best. Unless you play on Xbox360, you are pretty much stuck with running Windows. So, fresh install, don't backup any downloaded software, only images, media files, etc., patch it til it says it doesn't have any more fixes and use a security suite. You might also want to use Firefox instead of Internet Explorer. If you don't do that and your account is gone again... it will still not be SE's fault. So be happy they are starting to help.

[Caldor]

Most people, I'm sorry to say, don't know anything about their computer at all. And without changing anything, the virus will come back from wherever it came from before.

You might also want to use Firefox instead of Internet Explorer.

I'm confident that those who are writing and reading on these forums are aware of the reasons why they got hacked by now and there are threads on the FFXI.allakhazam.com forums that explain exactly how to get rid of the viruses, how to make your PC more secure and so on. There might still be a few individuals that don't heed any warning. If they get run over by a bus because they don't watch left and right before traversing the street and don't learn from that experience that it's gonna happen again if they don't change their behaviour then they are a lost cause.

Firefox > Internet Explorer is a common misconception. Firefox is about as insecure as Internet Explorer and probably worse than the Internet Explorer 7.0. The only reason Firefox is prefered by most is that it allows a pretty mighty plugin aka No-Script which turns your web browser into a impregnable fortress if used correctly. The problem with this plugin is that depending on how websites are written you might not be able to appriciate the whole content of a website anymore. Let's imagine you wanna buy a new game online. To use the shopping option you got to allow scripts on that website. If someone managed to add malicious code to the website you're screwed. I'm not talking about IFRAMEs which were used in the cases of account thefts but actually code that's inserted directly into the website.

[litos]

Firefox > Internet Explorer is a common misconception. Firefox is about as insecure as Internet Explorer and probably worse than the Internet Explorer 7.0. The only reason Firefox is prefered by most is that it allows a pretty mighty plugin aka No-Script which turns your web browser into a impregnable fortress if used correctly. The problem with this plugin is that depending on how websites are written you might not be able to appriciate the whole content of a website anymore. Let's imagine you wanna buy a new game online. To use the shopping option you got to allow scripts on that website. If someone managed to add malicious code to the website you're screwed. I'm not talking about IFRAMEs which were used in the cases of account thefts but actually code that's inserted directly into the website.

You pasted that from somewhere. And I was not talking about iframes lol. Saying iframes are the reason people got spywared is like saying the bus had an accident because daylight is sugarfree.

Inserting "malicious code" into a "website" is possible in many different ways. You could exploit the markup renderer, you could exploit the image reader (hell it's what was used to code inject break free the first revisions of the iPhone due to a leak in libtiff), you could exploit a scripting language. The first two are rather hard, the third gets easier. IE uses proprietary shit and doesn't expose the sources to these which sets them apart from other major browsers like anything originating from the Mozilla project (Firefox) or even Safari (KHTML, webkit, ...). Proprietary code is potentially less secure because no one can analyze it for security leaks. I am not such a person but there are people with brains out there who do. And they can't with IE.

Back to the original topic -- you're stuck with Windows, don't risk even more, it's already pretty thin ice.

[Tig]

litos - You can save your "Windows sucks", "IE sucks" and "users suck" rhetoric for another thread. This thread is to keep people up to date on the compromised account process.

[litos]

litos - You can save your "Windows sucks", "IE sucks" and "users suck" rhetoric for another thread. This thread is to keep people up to date on the compromised account process.

Tig - understand me correctly. Without awareness, we're at the same point with hundreds of accounts hacked again in a very short time. But I guess no one wants help.

[setzor]

litos - You can save your "Windows sucks", "IE sucks" and "users suck" rhetoric for another thread. This thread is to keep people up to date on the compromised account process.

Tig - understand me correctly. Without awareness, we're at the same point with hundreds of accounts hacked again in a very short time. But I guess no one wants help.

we don't need your awareness speech. honestly, most of us have been hacked for 5 months or more and there's dozens of pages of us raising awareness and discussing this over and over, nothing you've said hasn't already been said a hundred times in the 2 threads dealing with getting hacked and trying to get recovered.

the issue is simple, and most of us hacked players agree:

IT'S NOT SE'S FAULT WE GOT HACKED...WE KNOW THIS!, IT'S SE'S FAULT THAT WE DON'T HAVE OUR ACCOUNTS BACK BECAUSE THEY HAVE: A) A SHITTY METHOD OF ACCOUNT VERIFICATION/RESTORATION, B) A SHITTY CUSTOMER SERVICE, AND C) A COMPLETE DISMISSAL FOR THEIR LOYAL LONG-TIME FANS/CUSTOMERS.

that's it in a nutshell.

[Valoure]

IT'S NOT SE'S FAULT WE GOT HACKED...WE KNOW THIS!, IT'S SE'S FAULT THAT WE DON'T HAVE OUR ACCOUNTS BACK BECAUSE THEY HAVE: A) A SHITTY METHOD OF ACCOUNT VERIFICATION/RESTORATION, B) A SHITTY CUSTOMER SERVICE, AND C) A COMPLETE DISMISSAL FOR THEIR LOYAL LONG-TIME FANS/CUSTOMERS.

If i could copy/paste this a million times... Until it happens to them, and they have to deal with the customer service (or lack there of), jump through dozens of hoops, be made to feel the bad guy.. they will not understand.

Keep the updates coming. I like to see when ppl get accounts back. It keeps the light on for me, if ya know what i mean.

Edited.. i spelled lack wrong... >.>

[Ravenskye]

Ravenskye returned 5/15/2008.

[Raji]

CONGRATULATIONS, Ravenskye! Did you get your stolen gear/gil back too, or is that still Pending(tm)?

Either way, it's nice to know that there is, in fact, a light at the end of the tunnel for those who've been this patient with SE (and it's probably not just a freight train coming their way (hey, I got a cynicism quota to meet, what do you expect? ) )

[Ravenskye]

CONGRATULATIONS, Ravenskye! Did you get your stolen gear/gil back too, or is that still Pending(tm)?

Either way, it's nice to know that there is, in fact, a light at the end of the tunnel for those who've been this patient with SE (and it's probably not just a freight train coming their way (hey, I got a cynicism quota to meet, what do you expect? ) )

Only things missing was the gil and some furniture . They wanted me to do a data restore which would put the account back into investigations for another week or so(to see if it was compromised). I told them that was nutz they already have known it was compromised for 5+ months. Nothing is missing I can't replace my self and ty

[grover]

CONGRATULATIONS, Ravenskye! Did you get your stolen gear/gil back too, or is that still Pending(tm)?

Either way, it's nice to know that there is, in fact, a light at the end of the tunnel for those who've been this patient with SE (and it's probably not just a freight train coming their way (hey, I got a cynicism quota to meet, what do you expect? ) )

Only things missing was the gil and some furniture . They wanted me to do a data restore which would put the account back into investigations for another week or so(to see if it was compromised). I told them that was nutz they already have known it was compromised for 5+ months. Nothing is missing I can't replace my self and ty

Good for you. How did they contact you to tell you this? Email?

[Ravenskye]

CONGRATULATIONS, Ravenskye! Did you get your stolen gear/gil back too, or is that still Pending(tm)?

Either way, it's nice to know that there is, in fact, a light at the end of the tunnel for those who've been this patient with SE (and it's probably not just a freight train coming their way (hey, I got a cynicism quota to meet, what do you expect? ) )

Only things missing was the gil and some furniture . They wanted me to do a data restore which would put the account back into investigations for another week or so(to see if it was compromised). I told them that was nutz they already have known it was compromised for 5+ months. Nothing is missing I can't replace my self and ty

Good for you. How did they contact you to tell you this? Email?

I called them to check on the account and when i said it was a compromised account that was banned the rep said she didn't see it as banned.So I explained to her that in Feb when I received the verification letter with the verification number and I called they said it was banned while compromised.She asked for the number went to talk to her supervisor came back and said "I have great news we can release it back to you now". I asked if she was serious and she said "Yes I just need you to verify a few things for me" .

[grover]

CONGRATULATIONS, Ravenskye! Did you get your stolen gear/gil back too, or is that still Pending(tm)?

Either way, it's nice to know that there is, in fact, a light at the end of the tunnel for those who've been this patient with SE (and it's probably not just a freight train coming their way (hey, I got a cynicism quota to meet, what do you expect? ) )

Only things missing was the gil and some furniture . They wanted me to do a data restore which would put the account back into investigations for another week or so(to see if it was compromised). I told them that was nutz they already have known it was compromised for 5+ months. Nothing is missing I can't replace my self and ty

Good for you. How did they contact you to tell you this? Email?

I called them to check on the account and when i said it was a compromised account that was banned the rep said she didn't see it as banned.So I explained to her that in Feb when I received the verification letter with the verification number and I called they said it was banned while compromised.She asked for the number went to talk to her supervisor came back and said "I have great news we can release it back to you now". I asked if she was serious and she said "Yes I just need you to verify a few things for me" .

Wow...not sure if that's funny or sad. But congrats anyway.

[Tig]

Ravenskye returned 5/15/2008.

Gratz on getting your account back.

When did you lose your account? I am just curious of people who recently lost their accounts are getting them back quicker.