Compromised Account Restoration

[S N K]

I asked my freind about that. He said he could care less about all the items. It's the jobs/merits he pumped into that character which hurt the most.

I think it depends a bit on how hard people get hit by this. In my case it was just 2-3 mil. But imagine people losing a relic weapon or saved up coins almost had their 10k coin for their final upgrade and now it's all gone. Or they lose items that they never can get again like i.e. Bibiki Seashell or the ToAU rings. At least they should reset those kinds of quests so that people can quest those items again if they can't be restored. Maybe add an NPC that will allow you to buy rare/ex items for maybe 50k that you owned at one point.

He had a Black Belt, Several pieces of gear whic were hard to get ahold of back then from Kings. Algol, Ect ect you get the idea.

He was pissed more about having to start all over again from level 1.

[Caldor]

Yes, but let's say we were shady characters, and wanted to take advantage of this: :bagel:


Me: Here take my login info and sell all my shit worth selling and transfer it over to a mule character. Then when I get my account, and items recovered, we can "split the profits" so to speak.

This happens and I go to SE and ask for my items to be restored. I get all my stuff back, and split the money from the stuff you "stole" from my character.

SE would have to roll back multiple characters and investigate the transactions between each one. I have no clue how easy or hard this is for them to do really.

If that happens in the future SE should just ban the mule character track anything that was sent to other characters using that mule, remove that gil and items and restore the items on the account they were on before.

Problem solved! ^^

Should be pretty easy to do that if they use a decent database and logs. SQL ftw

And even if they wouldn't bother doing all that they could just ban the one reporting his account was stolen when gil starts to appear on his character he shouldn't have(the gil that was made selling the items).

I mean we have people like that in real life too. They pay someone for stealing their valuables and call the insurance. If they figure out who the thief is and that the owner himself made a deal with the thief he's going to jail as well as owner who tried to trick his insurance ^^

[S N K]

K He's on the phone with SE. His account was hacked about 6 months ago. They put him on hold after they told him his account seems to have been already under investigation. His account was used I remember to spam people tells about some free shit on a website that apparently if you were retarded enough to click the link it would hack your account as well.

Edit: Update. Just got off the phone with SE. Because the mailing address was changed SE won't restore the account to him because it's not the same one he originally entered.

Way to fail SE. Way to fucking fail.

[setzor]

Will also be interesting to see how SE goes about restoring lost items, I can see this as being a very easy thing to manipulate.

Whoever hacked my accounted dropped my Aegis, Defending Ring, Ridill, Apocalypse, and stole 999,999,998 gil. Can you restore this for me SE?

easy to track and can prove yer just a liar attempting to steal shit, people that do this should get deleted out of principle.

Yes, but let's say we were shady characters, and wanted to take advantage of this: :bagel:


Me: Here take my login info and sell all my shit worth selling and transfer it over to a mule character. Then when I get my account, and items recovered, we can "split the profits" so to speak.

This happens and I go to SE and ask for my items to be restored. I get all my stuff back, and split the money from the stuff you "stole" from my character.

SE would have to roll back multiple characters and investigate the transactions between each one. I have no clue how easy or hard this is for them to do really.

most if not all hijacked accounts follow a pattern, to successfully setup an operation like that would take alot of time and effort and most of all risk. You'd have to completely re-enact a realistic hi-jacking using credit cards obtained from wherever the RMTs were using them, using IP's that the RMT's use, changing your personal adderss and credit card information to the same style that they used. transfer your items to a gil mule hooked to an account that has created/used multiple gil mules to sell shit, send gil and delete. you make it sound like it'd be something you could do in 30 minutes with some joker friend on the net. an operation like that would probably take quite a while and you'd probably end up shooting yourself in the foot for no reason, cuz SE would tell you to blow yourself. and rightfully so.

[Ryogo]

SE owes an apology to a lot of customers...

[Caldor]

K He's on the phone with SE. His account was hacked about 6 months ago. They put him on hold after they told him his account seems to have been already under investigation. His account was used I remember to spam people tells about some free shit on a website that apparently if you were retarded enough to click the link it would hack your account as well.

Edit: Update. Just got off the phone with SE. Because the mailing address was changed SE won't restore the account to him because it's not the same one he originally entered.

Way to fail SE. Way to fucking fail.

Tell your friend to keep trying. Addresses have been changed for most people whose accounts got stolen and he probably had one of those idiots on the other end of the line who don't care at all.

[Rags]

K He's on the phone with SE. His account was hacked about 6 months ago. They put him on hold after they told him his account seems to have been already under investigation. His account was used I remember to spam people tells about some free shit on a website that apparently if you were retarded enough to click the link it would hack your account as well.

Edit: Update. Just got off the phone with SE. Because the mailing address was changed SE won't restore the account to him because it's not the same one he originally entered.

Way to fail SE. Way to fucking fail.

That is fucked up considering when I was on the phone with S.E one of their questions was what was my address. The one they had in their database was my address from 03. But since then I had moved 4 more times and changed my cards 4 times.

Everything about S.E fails. There support, billing, Gm's, Devs all suck big ass.

[Valisk]

Well as a word of warning to those calling SE about this matter, maybe you should give your original address/card info/etc from when you first started the game. Might be hard to dig up that original info but then again SE is a joke, so what do you expect?

[Casey_]

So, now people will call, get dipshits who don't know about the new policy and say LOLno to try and retrieve an account, as well as "ok here you go ^^" awesome dudes, and the normal kind of "idklol" reps?

[ronin sparthos]

Will also be interesting to see how SE goes about restoring lost items, I can see this as being a very easy thing to manipulate.

If people try to manipulate the system, when SE looks in the log and sees that your items are on an active character - hi2u LM-17 on that account and all the mules tied to that account or SE can send the GM inquisition to force you to drop all the questionable items and lighten your pockets.

They have alot of tools on their side like IP logins, when you logged in, what you had before and after getting 'hacked' - tools they can use to verify things. They can also make it a '1 time thing', so people dont abuse it. Most RMT dont know a lick of English, nor have the information to verify an account that they sack either.

If for 3years someone logs in from the US and then one day they log in from China/anywhere far-out there, thats grounds for a temp lockout where you need to contact SE to verify information in order to log back in.

How will they prevent people from selling their accts, keeping the reg codes, and getting the acct back just to sell it again? Also, is there like a statute of limitations or something? IE Let's say someone bought an acct like 2 years ago, will the other person be able to get it back if he still has the info and stuff?

Dont buy accounts, end of story. It'd help killoff the black-market of account buying.

[Tajin]

They have alot of tools on their side like IP logins, when you logged in, what you had before and after getting 'hacked' - tools they can use to verify things.

Yep, they probably have a lot of tools, doesn't mean they know how to use them .

[ronin sparthos]

I dont doubt the stupidity of SE, they are running on japanese fanboi fuel over there i swear.... >.>

[Artus]

just a heads up for people. I reported my account about a month ago and it’s been under investigation since that time. POL wont give you any info about the account will just keep telling you that they will call you back. So good luck to the people trying to retrieve their accounts.

[Jeny]

just a heads up for people. I reported my account about a month ago and it’s been under investigation since that time. POL wont give you any info about the account will just keep telling you that they will call you back. So good luck to the people trying to retrieve their accounts.

We knew this a month ago.

[ronin sparthos]

Someones posted the 'notary' form that SE wants from people, regardless of if you got an email i suggest people sending it out anyways. Fuck them calling you back whenever they feel like it or not sending you it at all.

[The Blackrose]

How will they prevent people from selling their accts, keeping the reg codes, and getting the acct back just to sell it again? Also, is there like a statute of limitations or something? IE Let's say someone bought an acct like 2 years ago, will the other person be able to get it back if he still has the info and stuff?

http://www.flipside-ls.com/Soneldar/obiwanuae.jpg

[Raineer]

They keep a history of all CC's used to pay for the account, which surprised me. I was glad to know they didn't just toss all the old info.

[neochaos]

So what we have here, is for once SE might do something right, and everyone finds exploits on it, and this is why SE does nothing, ever :/

[Rags]

So what we have here, is for once SE might do something right, and everyone finds exploits on it, and this is why SE does nothing, ever :/

We probably wouldn't be calling it a failure if these people we know who had accounts hacked actually were able to get them back with what they had. Sounds to me like the typical S.E run around.

Anyways I wonder what brought on the sudden change in S.E's tune. The dark side tells me some JPN were caught in the crossfire and thus S.E is stepping up. Probably the only accounts that will be fixing are the JPN accounts anyways. With a couple Eus and Na to silence the speculation from me...

[Draxy]

Well, in regards to manipulating the system, they throw out 'under penalty of perjury under the laws of the United States'. Although I doubt they would actively pursue formal legal action, nor do I think they would have a winning case, technically they probably could attempt it. It basically cover their ass if they turn an account over to someone OTHER than the original user, because they can reference formal documentation filled out. You said this account was yours, however, this other person was able to verify all of the information and you lied on a notarized document, gotcha bitch. If you are the original owner, you are the only person that would have all of the information required for verification so I doubt there is much to be concerned with. If you are trying to manipulate the system, you run the risk of perjury.