POL3001 - Unable to get further then 'downloading data'

[Dega]

Since this morning I have had this problem and since I got some good help here last time, I figured I'd ask for your help again.

I was doing some assaults, we completed the mission and got ejected from the area. Got stuck in the downloading data-screen. Tried to log into my main character several times, but no luck. Logged into a mule, which worked, and called a GM. GM couldn't really help, advised me to call service support. (Waiting for them to go online, but I doubt anything can be done.)

Logged in again a few hours later, could log in on my main character, until after a while, I got the same problem while zoning again. (Different area.) Gives a 3001 error, no response from server.

Was hoping someone knows what causes this, or maybe people have had similar problems in the last few days. Thanks in advance.

[Dmitry]

Just go open your ports so that you can save time when you get a hold of someone.

[Cephius]

Did you recently enable a Firewall or IP-blocking program? Anything change with your router?

[Dega]

Yes, I moved and got a new provider and new modem. (Should have mentioned that before I guess, as I can see why it would be possible that the problem is in this.)

However, how I can set it so that this problem doesn't occur again? Any settings I can change. (Some friends of mine play FFXI with the same ISP without problems by the way, and I didn't have these issues last week or the week before when I already used this new ISP.)

Again, I appreciate the help.

edit: same problem occured again after about an hour of play. Reset my modem and it worked again. Hope this gives a clue of what I can change to my connection to get it to work. (Besides restarting my modem every hour. )

[Cephius]

Yes, it would help to know these things

Anyway, it's likely the default settings on your new router either has a firewall enabled which is blocking FFXI from communicating with your computer, or it's just a matter of not having ports forwarded. Your router should have a section to forward ports, check the POL website for what range you need to forward (there are a lot of them)

[Dega]

Thanks for your time. It seems to work fine now again.

[Rags]

Portforward.com has a walk through section to set up ports for games and how to do it with a router and or modem.