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  1. #1
    E. Body
    Join Date
    Jun 2006
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    2,181
    BG Level
    7
    FFXIV Character
    Bro Teampill
    FFXIV Server
    Gilgamesh
    FFXI Server
    Ifrit

    10K+ sites infected - SE response - RESTORATION, K?

    http://www.playonline.com/ff11us/pol...ews12968.shtml

    Mar. 28, 2008 09:00 [PDT] From: PlayOnline


    Caution on Account Hacking



    Recently both ABC News and Yahoo! News have reported that over 10,000 websites have been infected by hackers in an attempt to steal the IDs and passwords used in various online games.

    Based on the articles, it is apparent that hackers are heavily targeting online game accounts. As we have often reminded our players in the past, we ask that you continue to monitor and update the security of your system and Internet connection to prevent any harm caused by infected websites and malicious programs.

    If you suspect your account is compromised, please contact the Information Center and provide us with the details. If your account is compromised outside Information Center business hours, please place a helpdesk call in order to contact a Game Master (GM) to report the details. Depending on your situation, we will offer all the assistance we can, including temporary login restriction to prevent any further harm, as well as instructions on how to proceed from there.

    We are currently reviewing the restoration policy for players who have had their accounts compromised. Our goal is to expand the assistance towards affected players by restoring their accounts to a state that's as close as possible to the state it was in before it was compromised. Details on the restoration policy will be announced on the official web site once they become finalized. We appreciate your patience and understanding in this matter.

    [Related Articles]
    ABC News:
    http://www.abcnews.go.com/Technology/PC ... id=4441255

    Yahoo! News:
    http://news.yahoo.com/s/infoworld/20080 ... bb8T663MMF
    Rather than give us preventive measures, we get item restoration after the damage is done! GG!

  2. #2
    CoP Dynamis
    Join Date
    Jun 2006
    Posts
    262
    BG Level
    4
    FFXI Server
    Phoenix

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    No, you get the typical, "Maybe we'll restore you, maybe we won't."

    And expect to get your earth crystals restored, but your relic/adaberk/ridill/bb/etc to not.

  3. #3
    Sea Torques
    Join Date
    Jun 2007
    Posts
    592
    BG Level
    5
    FFXIV Character
    Raiya Li'aurellia
    FFXIV Server
    Moogle
    FFXI Server
    Asura

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Welcome to 6 months ago SE c.c

  4. #4
    Users Awaiting Email Confirmation
    Join Date
    Dec 2007
    Posts
    63
    BG Level
    2
    FFXI Server
    Fenrir
    WoW Realm
    Moon Guard

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Recently both ABC News and Yahoo! News have reported what our playerbase has been telling us for half a year.

  5. #5
    The Mizzle Fizzle of Nikkei's Haremizzle

    Join Date
    Feb 2006
    Posts
    22,040
    BG Level
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    FFXI Server
    Bismarck

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Quote Originally Posted by Fhqwghads
    http://www.playonline.com/ff11us/pol...ews12968.shtml

    Mar. 28, 2008 09:00 [PDT] From: PlayOnline


    Caution on Account Hacking



    Recently both ABC News and Yahoo! News have reported that over 10,000 websites have been infected by hackers in an attempt to steal the IDs and passwords used in various online games.

    Based on the articles, it is apparent that hackers are heavily targeting online game accounts. As we have often reminded our players in the past, we ask that you continue to monitor and update the security of your system and Internet connection to prevent any harm caused by infected websites and malicious programs.

    If you suspect your account is compromised, please contact the Information Center and provide us with the details. If your account is compromised outside Information Center business hours, please place a helpdesk call in order to contact a Game Master (GM) to report the details. Depending on your situation, we will offer all the assistance we can, including temporary login restriction to prevent any further harm, as well as instructions on how to proceed from there.

    We are currently reviewing the restoration policy for players who have had their accounts compromised. Our goal is to expand the assistance towards affected players by restoring their accounts to a state that's as close as possible to the state it was in before it was compromised. Details on the restoration policy will be announced on the official web site once they become finalized. We appreciate your patience and understanding in this matter.

    [Related Articles]
    ABC News:
    http://www.abcnews.go.com/Technology/PC ... id=4441255

    Yahoo! News:
    http://news.yahoo.com/s/infoworld/20080 ... bb8T663MMF
    Rather than give us preventive measures, we get item restoration after the damage is done! GG!


    Classic example of being "A day late and a dollar short". I like the part about how when you're hacked they will get your account as "close as possible" to how it was before being compromised.

  6. #6
    Melee Summoner
    Join Date
    Sep 2007
    Posts
    28
    BG Level
    1

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    We are currently reviewing the restoration policy for players who have had their accounts compromised. Our goal is to expand the assistance towards affected players by restoring their accounts to a state that's as close as possible to the state it was in before it was compromised. Details on the restoration policy will be announced on the official web site once they become finalized. We appreciate your patience and understanding in this matter.
    If they actually do a roll-back of our characters I can maybe forgive them for making me wait 4 months and counting to get my account returned. How about those who have already got their accounts back though? For those who got their accounts returned weeks ago, will they be eligible for this new restoration policy?

    Of course they are as vague as they possibly can be, and it will be months before we get any real answers.

  7. #7
    Shimmy shimmy ya shimmy yam shimmy ya
    Sweaty Dick Punching Enthusiast

    Join Date
    Nov 2007
    Posts
    23,160
    BG Level
    10

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    In before the lolIE.

  8. #8
    Puppetmaster
    Join Date
    Feb 2008
    Posts
    57
    BG Level
    2

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    A day late and ONE MILLION DOLLARS (*holds pinky to mouth*) short.

    In other words, typical lolSE.

  9. #9
    Ridill
    Join Date
    Jul 2006
    Posts
    11,706
    BG Level
    9
    FFXI Server
    Ramuh
    WoW Realm
    Kilrogg

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Quote Originally Posted by Fhqwghads
    We are currently reviewing the restoration policy for players who have had their accounts compromised. Our goal is to expand the assistance towards affected players by restoring their accounts to a state that's as close as possible to the state it was in before it was compromised. Details on the restoration policy will be announced on the official web site once they become finalized. We appreciate your patience and understanding in this matter.
    This is a step in the right direction, and it's the first time they didn't mention "stop going to unofficial FF sites." Guess they are starting to realize that it's a bigger problem then they wanted to outwardly admit, but can't "not" say anything in response since its been publicly announced. Albit it's a bit late now and I don't know how much help it will provide at such a late date. Now all that's left to be seen is if they actually implement it or if the announcement was just to make ppl happy.

  10. #10
    Users Awaiting Email Confirmation
    Join Date
    Feb 2006
    Posts
    2,563
    BG Level
    7

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Based on the articles, it is apparent that hackers are heavily targeting online game accounts.
    This line did it for me...


    SE IS FINDING OUT ABOUT THEIR CLIENTS GETTING HACKED FROM NEWS ARTICLES?!?!? WTF!?

    http://img179.imageshack.us/img179/2...ic7copyrl2.jpg

  11. #11

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    For all the attitude on this one, there's a change there.

    S-E is realizing that user-based security is going to be insufficent. Yes, it's at typical S-E (Slowly-Everytime) speed. It's SEpoke. At least this means a reaction is occuring, however lethargic it seems to be.

  12. #12
    Bagel
    Join Date
    Sep 2007
    Posts
    1,397
    BG Level
    6
    FFXI Server
    Valefor

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Please tell me how this is going to work:

    If your account is compromised outside Information Center business hours, please place a helpdesk call in order to contact a Game Master (GM) to report the details
    I don't think someone with a compromised account is going to be able to do this.

    And we all know what happens when a friend or alternate account is used to report a compromised account.

  13. #13
    Sea Torques
    Join Date
    Jan 2008
    Posts
    622
    BG Level
    5

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Curious. The reports say online gaming, and not FFXI officially. If this hacking wave is targetting other games, how effective has it been on those other games? What are the other companies doing? I'd be interested in a comparison of responses.

  14. #14
    2600klub
    I donated 5 bucks and all I got was this shitty title from Zet

    Join Date
    Jun 2007
    Posts
    2,605
    BG Level
    7
    FFXI Server
    Lakshmi

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    At the very least, this POL news item represents a possible shift in policy from SE. There's no way to tell that it'll go anywhere and I definitely have my doubts, but at least those who are optimistic can see there could be a good outcome from it.

    I'm virtually certain they have regular tape backups of everything FFXI-related (it's common sense in the IT industry), and all it would take to get characters restored from backup, aka, "rollback", is a simple policy change. Hopefully this marks the coming of that policy change.

    *edit* proofread 4tw

  15. #15
    The Mizzle Fizzle of Nikkei's Haremizzle

    Join Date
    Feb 2006
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    22,040
    BG Level
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    FFXI Server
    Bismarck

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Quote Originally Posted by Gergall
    Please tell me how this is going to work:

    If your account is compromised outside Information Center business hours, please place a helpdesk call in order to contact a Game Master (GM) to report the details
    I don't think someone with a compromised account is going to be able to do this.

    And we all know what happens when a friend or alternate account is used to report a compromised account.

    Don't you see? That's the genius of SE's plan! This way they can't say that they didn't at least offer assistance, therefore rendering your after hours cries for GM assistance moot and irrelevant. Seeing how you have no character to "log into" to place said help desk call, you will just have to wait until the Information center office to open and contact them as normal.

    Oh those wacky guys at SE, what will they think of next!?

  16. #16

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Quote Originally Posted by Kenji
    Curious. The reports say online gaming, and not FFXI officially. If this hacking wave is targetting other games, how effective has it been on those other games? What are the other companies doing? I'd be interested in a comparison of responses.
    WoW's been having issues with keylogged accounts being used to spam RMT advertisement via whispers lately, actually. Gets around the "newbie barrier" Blizzard put up to prevent trial accounts and such from being used as adbots.

  17. #17
    Melee Summoner
    Join Date
    Dec 2007
    Posts
    43
    BG Level
    1

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Quote Originally Posted by Gergall
    Please tell me how this is going to work:

    If your account is compromised outside Information Center business hours, please place a helpdesk call in order to contact a Game Master (GM) to report the details
    I don't think someone with a compromised account is going to be able to do this.

    And we all know what happens when a friend or alternate account is used to report a compromised account.
    Unfortunately at the moment it's not possible. They'd need some kind of connection to GMs using the FFXI website. Something like that webchat they offer there for customer service purposes.

  18. #18

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Quote Originally Posted by Gergall
    Please tell me how this is going to work:

    If your account is compromised outside Information Center business hours, please place a helpdesk call in order to contact a Game Master (GM) to report the details
    I don't think someone with a compromised account is going to be able to do this.

    And we all know what happens when a friend or alternate account is used to report a compromised account.
    It's the equivalent of:

    "If you're having a problem sending or receiving your email, please send an email to Helpdesk, and they'll look into it ASAP..."

    Classic. Truly classic.

  19. #19
    New Odin
    Join Date
    Jul 2006
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    8,650
    BG Level
    8
    FFXIV Character
    Sparthia Abysseant
    FFXIV Server
    Excalibur
    FFXI Server
    Lakshmi

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Id hope they told the GMs about this new 'outlook' on things, because they seem to always be outside the loop on information.

    At least they arent talking in that 'its all your fault' tone they usually favor - lets see where they go with this new policy.

  20. #20
    Sandworm Swallows
    Join Date
    Dec 2006
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    7,329
    BG Level
    8

    Re: 10K+ sites infected - SE response - RESTORATION, K?

    Yes, late, but still good. They better apply it retroactively though.

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