SER Kenny: Hello, Brian, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SER Kenny: Once a game data recovery is complete an email will be sent out with the results.
SER Kenny: Due to the high request volume it has been taking longer than 7 days to complete.
Brian XXX: hi
SER Kenny: We do apologize for this, however at this time we do not have an estimated time as to when the recovery process will be finished.
Brian XXX: do you know what date you have reached in regard to recoveries?
Brian XXX: because i know u do them in an order
SER Kenny: We would not have access to which accounts are currently being processed or what date the recovery team are working on.
Brian XXX: ok, well is there any way I can expedite this
SER Kenny: I am sorry to say that there is nothing that can be done to expedite the issue. We do just ask our customer to please wait until an email is sent with the results of the recovery process.
Brian XXX: :-\ have you at least made progress on finding those responsible for the mass hackings lately
Brian XXX: it is quite widespread
SER Kenny: The investiation team is looking into the matter however we would not be able to release the details of what was found in the investigation.
Brian XXX: even if you look to the Jeuno auction house, there has been unusually suspicious activity with the sale of a large quantity of expensive items by characters such as Kujchangmao and Kujdongbei"
SER Kenny: Information such as that can be brought to the attention of the Special Task Force who also look into in-game issues.
Brian XXX: also, my friends have been tracking the auction house for me....the items that kujchangmao has sold off in the time since my character was comprimised are the exact items that I was missing
Brian XXX: could you please pass this information onto them?
Brian XXX: it sickens me that they can so easily act in this horrid manner
SER Kenny: It can be submitted here:
https://secure.playonline.com/supportus/index.html just go to the email section and send it to the Special Task Force.
Brian XXX: it does not require waiting again for 3 + hours does it?
SER Kenny: No, it is just an email form.
Brian XXX: ok good
SER Kenny: Are there any other issues I can assist you with right now, Brian?
Brian XXX: No, I thank you for your time and I hope you can get to the root of the recent problems with ease and with haste so the online population may be what it was prior to these acts
SER Kenny: Thank you for visiting PlayOnline Chat support, Brian! Take care and hope to see you online!