Regarding the Game Data Recovery Process

[Tobatobu]

I was one of the first people hit by the "Flash Exploit" last month.
Compromised on: Sunday May 25th around 5:30 PM PST
Access restored: Tuesday May 27th
Rollback Requested: Tuesday June 3rd
Account Restored: Pending

[Khalil]

No, I'm not. I know exactly what you're talking. Just that I'm a bit tired of your attempts to start shit everywhere

Informing your members that they're buying items that have been STOLEN and supporting RMT activities is starting shit?

Thank you Olo... That as I stated was actually my point but he is to high on himself to think someone can be constructive instead always thinking everyone is out to get his black ass, but whatever...

Notice how you make reference to my race, yet again. How about I just call you, you dumb redneck?

[bebeci]

Xaetica - Pro tip, a 4 meg sig is not cool.

[CoronA1979]

No, I'm not. I know exactly what you're talking. Just that I'm a bit tired of your attempts to start shit everywhere

Informing your members that they're buying items that have been STOLEN and supporting RMT activities is starting shit?

Thank you Olo... That as I stated was actually my point but he is to high on himself to think someone can be constructive instead always thinking everyone is out to get his black ass, but whatever...

Notice how you make reference to my race, yet again. How about I just call you, you dumb redneck?

That's fine, sounds about right minus the dumb part ^^/ Even though I was speaking to Olo, not you~

[LinktheDeme]

I was one of the first people hit by the "Flash Exploit" last month.
Compromised on: Sunday May 25th around 5:30 PM PST
Access restored: Tuesday May 27th
Rollback Requested: Tuesday June 3rd
Account Restored: Pending

Friend in LS called after the 3 week period and they hung up on her.

Also took them 3 years to get her first account recognized as hers after a hacking. They said it had ban status after the hacking and the ban status won't be lifted. Shitty customer service is SE's bread and butter. There's a difference between looking like you have good customer service and actually having it.

[Palom]

Something else needs to be done to help secure accounts, or else their "customer service" department is just going to continue to get hammered. Like a PIN number entered at the character select screen (could enter it like gil amounts in-game, so you could use a controller to prevent keylogging), that's saved server side, or something.

[Rellikard]

Day Account Hacked: June 5, 2008
Day Recovered Access: June 6, 2008
Investigation Started: June 7, 2008
Day: 20

It's a bit depressing especially since they don't give you any type of update on the investigation/process. Seems like they're doing nothing... Terrible customer service. Especially since I'm about to pay for a month of non-account use.