First Accessory in the “Final Fantasy XI Players' Collection” Line Now on Sale! (08/18/2008)

[miokomioko]

Wasnt this their first?

and only, as far as I know...

[Akucaen]

So. Fun fact. SE won't let you cancel your order online. Thinking this was all cool I went ahead and ordered it, but quickly realized I really didn't want it, so my emails read like this:
[Mind you, it's backwards since it's a reply chain.]

I'm going to wait and dispute the charge at the billing cycle, then certify the unopened item back to you at the return address. Further dealings will be with Mastercard in the future.

Additionally, your online store needs to have an order-cancel function put it to avoid situations like this in the future.
- Hide quoted text -



On Wed, Aug 20, 2008 at 1:20 PM, SQUARE ENIX Merchandise Support <[email protected]> wrote:

Thank you for contacting SQUARE ENIX Customer Support,

We appreciate your feedback regarding the online store. If you feel the need to contact your bank you can check with them about what they can do for you, since we are not able to cancel this order. We apologize your experience was not what you were hoping for. We cherish the support and opinion from our customers and look forward to hearing your remarks regarding our upcoming projects.

Thanks,
Christine H.- SQUARE ENIX Customer Support
www.square-enix.com


-----Original Message-----
From: [email protected])
Sent: Aug 18, 2008 9:58:08 AM
Subject: SUSPECT: Re: Cancelation of order (#numbers)

What if I put a hold on my credit card? You will receive no payment. Will
that cancel the order?

On Mon, Aug 18, 2008 at 11:27 AM, SQUARE ENIX Merchandise Support <
[email protected]> wrote:

> Thank you for contacting SQUARE ENIX Customer Support,
>
> The ordering system for the official Square Enix online store does not
> allow for changes after you have confirmed the order. We are truly sorry but
> we cannot cancel the order. We thank you for your understanding and hope
> your purchase will reach you safely.For any problems with the merchandise
> please contacts us after youhave recieved the package. Again, we sincerely
> apoloigize, but we cannot cancel your order after it has been placed.
>
> Thanks,
> Christine H.- SQUARE ENIX Customer Support
> www.square-enix.com
>
>
> -----Original Message-----
> From: [email protected])
> Sent: Aug 18, 2008 1:10:00 AM
> Subject: Cancelation of order
>
> I recently decided to purchase a Tidal-Talisman in the one-time FFXI item
> offer. Unfortunately I do not wish to complete this order. How do I go
> about canceling the order? The confirmation email provided no such
> instructions, and the web-site did not help either.
>
> Additionally, I was not given an order number either.
>
> The account created with this order is the same one I am emailing from.
>
>
>

Now, I had called Mastercard and they were like, "Oh. Don't worry about it! :D Just certify it back to them, then mail a copy of the certification and your dispute statement, and we'll take care of everything."

Basically, Mastercard is ready to back me, but oh ho ho! I get an email today!

Thank you for contacting SQUARE ENIX Merchandise Support,

I did address this issue with my manager and we need you to please forward your confiramation email to us. This will help determind if we can do to help you resolve this with us effectively. We apologize for any trouble. Thank you for your cooperation.

If you have any questions, feel free to reply to this e-mail.

Thanks,
Christine H.- SQUARE ENIX Merchandise Support

Then

Thank you for contacting SQUARE ENIX Merchandise Support,

This email is just to let you know we did receive your email response with the copy of the order confirmation. It has been submitted to my manager for review. Once we know more information about the refund request, we will notify you of that decision.

Thanks again and have a good evening!

Thanks,
Christine H.- SQUARE ENIX Merchandise Support

And suddenly they cooperate? Because I was going to get my fucking money back regardless whether they liked it or not under contract by dealing with Mastercard at all?

Anyway, no emails back from SE (it'll be tomorrow sometime), but I fucking love Mastercard now. Seriously. All I had to tell them was that they're charging and shipping an item I don't want and already tried to cancel, and they're completely on my side. I don't care if all the other major card companies do that too, to have a company really pull through for you like that is <3.

[Vuitton]

So. Fun fact. SE won't let you cancel your order online. Thinking this was all cool I went ahead and ordered it, but quickly realized I really didn't want it, so my emails read like this:
[Mind you, it's backwards since it's a reply chain.]



Now, I had called Mastercard and they were like, "Oh. Don't worry about it! :D Just certify it back to them, then mail a copy of the certification and your dispute statement, and we'll take care of everything."

Basically, Mastercard is ready to back me, but oh ho ho! I get an email today!


Then


And suddenly they cooperate? Because I was going to get my fucking money back regardless whether they liked it or not under contract by dealing with Mastercard at all?

Anyway, no emails back from SE (it'll be tomorrow sometime), but I fucking love Mastercard now. Seriously. All I had to tell them was that they're charging and shipping an item I don't want and already tried to cancel, and they're completely on my side. I don't care if all the other major card companies do that too, to have a company really pull through for you like that is <3.

Jesus fuck I dealt with the same bitch! We went back and forth through about 8 emails before I was like you're a fucking robot with all these cut/copy replies and I am calling my credit card to stop payment.

They wouldn't even provide me with a confirmation number for my order. I mean wtf? How do they associate sales to their respective customers? No wonder they cant cancel. They don't have a way to identify your order and cancel it.

Anyway, I just wanted to say I had this bitch too and I want her to die.

Edit:

She did respond saying she wasn't a robot in one of the emails, lawl.

Thank you for contacting SQUARE ENIX Customer Support,

No, I am not a robot. If you wish to contact your bank about the charge, you do that right as a card holder.

I hope this email clears it up a little morel. Thank you for your continued support and understanding. Have a nice day!

Thanks,
Christine H.- SQUARE ENIX Customer Support
www.square-enix.com

Those are all her typos and weird sentences. I just copy pasted.

[Akucaen]

Oh, I only got an order number after that initial reply. The subject line came back "RE: SUSPECT: RE: Cancelation of order #(numbers)" Whereas my initial subject header was, "Subject: Cancelation of order"

So suspect or not, GOOD JOB giving me the order number if this is a suspicious e-mail. Idiots.

Also, GOOD JOB not giving me one to begin with.

In the end it's really fucking sad. It'll just make me NOT want to order anymore of this shit from their store... and god damn I am giddy that I'll get my money back regardless. For once I can say, "Fuck you," to square and it mean something.

[Tomiko]

Not sure if this was mentioned, but SE updated the link and included an image of the actual in-game stats. I'm disappointed at the delay, but it's not as horrible as it could have been.

http://www.playonline.com/ff11us/top...mgs/goim02.gif

In case it doesn't show:

Unlimited Charges
30s Wait
40hr Reuse

Edit: Nevermind, I guess I missed it the first time I saw it or something. /facepalm

[miokomioko]

Yeah man, fight the power. You showed them!

[Ethican]

This item just because dead to me! If it was a 10 min recharge that woulda been super. 40 hours!? Are you kidding me? Thank god I snapped outa the "wow this is neat I need one" phase. +50bucks in wallet.

[Cow_k]

Personally I can't imagine why anyone expected anything shorter than a 24 hour recharge.

[Ethican]

well, if you're gonna pay 50 bucks for a necklace (read: ingame item) it better pwn!

[Priran]

because it costs 50 bucks?

[Cow_k]

So now it goes from "Man they expect us to pay 50 bucks for an item that's incredibly useful and awesome what the hell is the matter with them, how dare they!?" to "God this item sucks it should be better."

It's like people said, the item is a bonus, you're paying for the cheap metal.

[Tarage]

TBH the item isn't really that useful. I tele faster than the time it'd save me.

[Priran]

So now it goes from "Man they expect us to pay 50 bucks for an item that's incredibly useful and awesome what the hell is the matter with them, how dare they!?" to "God this item sucks it should be better."

It's like people said, the item is a bonus, you're paying for the cheap metal.

I never thought it was any good. But an item you can only get by spending 50 bucks on a trinket shouldn't follow the "teleport enchants have shitty recasts" rule.

[miokomioko]

All I see is "Teleport-Nashmau so you can afk sooner while the rest of your slacker linkshell gathers for Einherjar and still enter 30~60minutes late"

[Septimus]

All I see is "Teleport-Nashmau so you can afk sooner while the rest of your slacker linkshell gathers for Einherjar and still enter 30~60minutes late"

So it's not just us? Good to know.

EDIT: I was too busy being glib to make the point that I wanted to make...

I find it interesting that Square had the wherewithal to add in the in-game text description after all of the questions about the number of charges and recharge timer, yet not a single word about Pandemonium Warden. Very interesting priorities...

Also, for Lord Wafik, the Vana'diel Wind video of Destiny showed the necklace pulse about every two seconds, so it was no post-production.

[Priran]

I'm glad SE thinks they can replace update posts with sales pitch posts, saves me the effort of waiting until patch day to realize this update will suck.

For the June update, there were 11 news items in 44 days. For this update, there have been 5 in 30. One update every 4 days as opposed to one every 6. And those 5 were hardly a surprise, they've been discussing them for a while.

[LD]

Farting out item info to boost potential sales is one thing, coming up with a dodge to faulty design choices in another.

[Not Kuno]

http://www.playonline.com/ff11us/top...mgs/goim02.gif

gogo 40 hour recast.

[Thiefami]

LOL wow, AND this takes up the update for the week yay!

[Seraph]

If I was on the fence before, I am definately not buying it now. $50 for essentially an event item? No thanks. I'd rather trade fruit to NPCs for hours (days?) for my situational warp item.

Seriously though, why 40 hours? Why not 24? Why not 20? It's not even worth an inventory space now... People are going to have to start vomiting while waiting for the recast time, and then SE will shorten it. An item that takes 40 hours to use? Alert the media!