need some help. . .

[carby's bane]

ok guys i need so help or suggestions anything...heres the story.

i had to work so i had my roomate instal ffxi/pol onto my new pc. i left him the pw and all the info, he is a former ffxi'er too. he installed it and went about adding my toon to the viewer to get on all the downloads. he messed up on the pol password and now i cant evn log onto ffxi on the pc its been running on forever. i have no idea what to do, or what has happened a little insight or saying whats going on would be great, im sure this had to have occured to someone else >< thanks bg

[Kohan]

To the best of my knowledge, you must contact Square-Enix, provide them with all of your information (your name, software keys, billing address), and wait for them to approve you. Afterward, they'll send the password to the E-Mail registered on the account.

That may not be exactly how it goes, but it does require contacting SE regardless, and they will tell you what to do.

[carby's bane]

great lol, thanks for the info. i was reading someone elses thread of a similar msg but i dont think that was related to instaling onto another machine and entering wrong pw.

so having started ffxi october the year it came out, what if i no longer have the original info or know what email i have attached to my acct, seeing i know i have had other addresses that have been closed and the og cc is long since gone.

[Kohan]

so having started ffxi october the year it came out, what if i no longer have the original info or know what email i have attached to my acct, seeing i know i have had other addresses that have been closed and the og cc is long since gone.

That I can't tell you, unfortunately. You would either have to ask someone else who ran into a similar situation, or call SE and find out. To be honest, calling SE is likely the best thing to do anyway, since another person's predicament may not apply to you.

EDIT: Or actually, you could just reinstall POL (not FFXI). That might work, as I just realized you're talking about the POL pass and not the FFXI pass.