Dear Saleena,
I find your response on this matter, again, unhelpful and unprofessional. The only difference being that tone can not be conveyed over email.
In regards to your claim of us making no effort to have the house cleaned and ready for inspection, I would like to cite 2 issues relating to this claim.
Firstly, the accommodation office set up leases that end before the tenants finish work. What this means is that during those last few days before the end of the lease, we (the tenants) are still in full-time employment. The fact that during the inspection one of the tenants of 2/125 Gippsland was still currently working and was not available at that time should have made that apparent. It is unreasonable to expect a perfectly clean house when all house members are still working. Other resorts I have worked at who have provided staff accommodation have all had a similar policy of ending the tenants' lease 1-2 days after their work contract ends. This gives the tenants ample, uninterrupted time to have the property up to par.
Secondly, I have spoken to many Perisher employees both from this year and from previous years. I can cite several examples of where the property has been cleaned to an outstanding level ("cleaner than when we moved in") and yet on inspection the staff accommodation office has still stated it will hire a professional cleaner. This is highly unacceptable in and of it's self. It was not stipulated in the contract that the house must be professionally cleaned. It merely states it must be left in the same condition as when it was first occupied. If you personally have to ask the question "did you get our cleaner in?" then it is apparent that the house is clean enough to meet the requirements of the contract. To then require additional cleaning by your own personal cleaner is an unnecessary cost, one that you do not need and therefore one you should not charge the tenant for. However you still do.
To put my second point quite bluntly: If you are going to get your personal cleaner in, whether or not we clean the property to a reasonable level or not, then what reason is there for us to clean?
The second point also addresses the business malpractice of the staff accommodation office. Stipulating in the contract that a tenant's property must be clean to a certain level, and then stating they will still need to pay cleaning fees even when the property has been cleaned to that level is unacceptable.
To summarise:
The length of the tenancy agreement is poorly planned. Considering the amount of properties available to the Perisher staff accommodation office, the company should be able to arrange contracts that span the whole season. With this in mind, considering we would be juggling fulltime employment and the cleaning of our property, your condescending nature during the inspection was completely unacceptable.
Secondly, unless the tenants hire a professional cleaner then they will still be charged for one, even if the property is acceptable as outlined in the tenancy agreement. This in it's self is also unacceptable but also invites the question: If you will charge them anyway, then why should they bother?
In closing, I would like to address your final comment regarding sourcing your own private accommodation. I would be interested in seeing the statistics of returning employees who return to staff accommodation against those who chose private accommodation after their first season with regards to the Jindabyne apartments. Every single staff member I have talked to, either new this season and hoping to return, or returners from previous seasons, have moved into, or have wanted to move into private accommodation after spending one term with the staff accommodation office. It is little wonder why.
I will still be requiring any and all receipts and/or invoices for any charges deducted from our bonds.
Yours sincerely,