Security Token ULTRAMEGADONZER GET Thread

[SargentRemora]

New issue with mine, had my token for 2 months now and has been working fine since I registered it. However, I got disconnected earlier and now PoL is saying my Square Enix account name, password or one-time password is wrong. I can still log into the SE account management site with all 3. Anyone else experienced this?

[Orden]

Nope, but I have experienced epic square fail. I am returning from a 2month hiatus from ffxi to find my square enix account STILL not switched from EU to USA (Been 3 months).
On top of that, Part of my login isn't working, but the password recovery does not work. The email that is sent out is just a jumble of random letters and numbers. No, I don't mean the jumble one would find when they are missing a language pack. I mean a literal mindfuck of letters and numbers.

Square enix fails so hard. I swear they are their own worse enemy. The amount of problems i've encountered just trying to begin playing again have made me want to give up (I actually did for a week, but the draw of FFX(crack) is just too strong.)

[Hittaku]

But the password recovery does not work. The email that is sent out is just a jumble of random letters and numbers. No, I don't mean the jumble one would find when they are missing a language pack. I mean a literal mindfuck of letters and numbers.

Might have been mentioned somewhere in different topic, but some emails don't work with the SquareEnix account. I had the same problem you have with recovering my password. (I was using gmail.)

Swapping the email address to hotmail worked for me.

[krwa]

so... anybody who ordered on 4/7, 4/8 still haven't received theirs yet?
what the fuck can I do about it, really?

[Dench]

so... anybody who ordered on 4/7, 4/8 still haven't received theirs yet?
what the fuck can I do about it, really?

I ordered mine back in April, and of course was one of the ones who did not receive. At the beginning of June, I started contacting PlayOnline Information Center via chat once a week asking about my purchase. The first few times I got the "We will call and email you regarding the item once it is located". By the end of June, I was getting really bad support from them, so bad one of them told me it would definitely be less than a year before I was contacted.

For some reason, after my last chat Tuesday in which I requested to know how long it would take to receive this newly shipped token, and if I could receive a refund if I had to wait another 2 weeks for it, I received a phone call the next day from POL asking if I wanted my new token shipped FedEx with a tracking number, or just a refund.

tl;dr: Start asking for refunds and maybe it'll get things moving quicker? That was the first time I started complaining about the money and it seemed to get a response.

Unfortunatly, I asked for FedEx shipping and the second one I ordered when they reopened sales came the very same day. So I guess I now will have another Security Token.

[Teryn]

Well here's an update for any other April 7th orderers.

Received a phone call from SE and they left a voice message, stating they were inquiring for more information.

Well after calling SE and providing some small information I was given two options.

Option 1: They reship a new token FedEX with tracking number "Soonish"

OR

Option 2: Provide me with a refund of the token

I picked Option 1, so when they ship the new token I am supposed to receive an email with the tracking number.

About time something positive came from this but really it took them ~13 weeks to come up with this.

Hopefully I can post received token in a week or so.

[Viena]

Option 1: They reship a new token FedEX with tracking number "Soonish"

OR

Option 2: Provide me with a refund of the token

Glad they finally decided a policy for those cases, and that they are starting to actually contact people.

[Aeroform]

mine still hasnt showed up !

[krwa]

wow that's good news... glad to hear some of these cases are FINALLY being resolved.

About asking for a refund, I told them could they refund me so I can go ahead and order another one, but of course they say they're unable to give refunds for any reason.

[Autonomous]

They called me Monday saying they'll reship a new token to a new address for me, still haven't gotten an email with tracking number. . .

Ordered April 7th as well.

[Conrad]

I was called earlier this week and was given the option to either have my money refunded or have a replacement token issued to me. I chose the replacement, though I wonder if I should have gotten the refund instead out of spite. Have yet to get an email with a shipping number, though.

[Vendeen]

Ordered when they re-opened it a week or so ago, went on vacation, got the mail and there it was.

Although the box looks like a dog mauled it, it's fine.

[hopefulki]

Ordered when they re-opened it a week or so ago, went on vacation, got the mail and there it was.

Although the box looks like a dog mauled it, it's fine.

same, took like 5 business days but wtf @ the box.. mine was all broken, battered, half open, but hey it works!

[Xyle]

I ordered one from the second batch and 2 weeks have passed with no token.

I'll call them tomorrow if it doesn't show up. ; ;

Update: Called them. They say to call back if you do not get the token within 14 business days. Kinda different from the e-mail that was sent out when I ordered it.

The Security Token will be delivered within two weeks of the purchase date to the address provided.
If you have not received the Square Enix Security Token after two weeks, please contact the PlayOnline Information Center with the PlayOnline ID and Order Number listed above.

It also didn't seem that the rep was too happy to talk with me either. In any case, they have until Friday.

C'est la vie...

Update Update: Called SE. According to them, my token has indeed shipped and told me that if it doesn't come mid-next week, to call them back. They will then take my name and phone number.

Well, if they are going to be 100% useless, least they aren't taking too much of my time.

[byte]

Has anyone managed to wear the batteries out yet? Is there any kind of low battery warning or things to watch out for to know it's low?

Also, can you link more than 1 token to your account? My idea was to buy another one so I can get in and disable it when the battery runs out.

I don't wanna get locked out and I don't have accesss to my serial numbers etc. etc. Long story short, I'm pretty screwed once the battery runs out but I'm pretty screwed if I remove the token and get hacked too.

[Xyle]

Sorry for necroposting...again.

Well we are approaching the 2 month mark pretty quick and I still lack a token. Here's a quick timeline of events.

June 29th: Ordered Token around 8:00 AM EST. Next door neighbor orders token.

July 9th: Next door neighbor gets token.

July 14th: SE call number 1, told to call back in 4 days. Apparently 2 weeks means 14 business days, OK, I'll bite.

July 17th: Called SE. Information Taken down, was told I was going to be called back.

July 24th: Called them back, no action has been taken yet. I will be contacted.

August 4th: Called them back again, rep didn't care. Got transferred to level 2. Rep once again didn't care. Same crap that I was to be contacted by this mystical unforeseen entity called the distributor. /sarcasm

August 5th: Frustrated, tried the web-chat support to find out if my information they taken down was accurate. To my surprise, they said they will reship it. Gave them my address, phone number and e-mail. Told to call back in two weeks again if I do not receive it.

Present Day: Still no token, going to give it until Friday before enjoying the apathy of SE customer service again.

I mention my next door neighbor due to the fact that it seems very odd that he manages to get his without an issue and the oddity that mine appears to have gotten lost twice.

Are there any suggestions that anyone might have? Or better yet, did anyone happen to get a spare token that I can purchase? Send me a PM if so.

[Viena]

I ordered the token on April 7th, but I have yet to see it.

I have contacted SE in a monthly basis, and basically, the answer I always get is that "They'll contact me", but they have yet to do so via email or phone. One doesn't seem able to request the refund option if it's not them that are contacting you.

It's been over four months already since the order was made... why am I not surpriesed?

[Xyle]

I got bored and contacted the information center again. Fail in copious amounts.

Personally identifying information redacted, and wall-o-text is long.

Spoiler: show

SEI POL Daniel J: Hello, Taru, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Daniel J: Ok, I am back. Thank you for holding.
Taru: No problem.
SEI POL Daniel J: I am sorry to hear that you have not received the token yet.
SEI POL Daniel J: While there are several factors that may cause a delay in your receiving it, if you are requesting a refund for the item, I can submit one for you.
SEI POL Daniel J: For security reasons, we are unable to address your account issues without first verifying your identification. Please respond with the following information:
SEI POL Daniel J: PlayOnline ID
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Registered Name
Date of Birth
Complete Home Address (Not email address)
Email Address
Number of Content IDs and the name of the characters
Registration Date
Taru: That...seems a tad extreme for a refund of an item that exists outside of the game world...
SEI POL Daniel J: If you were informed that we were re-shipping the device, had you received a confirmation e-mail with tracking information yet?
Taru: No I have not.
Taru: I have a transcript of that conversation if you would like it.
SEI POL Daniel J: That is not necessary at this time, but thank you. If you would like to proceed with a refund, we will need you to provide the information we requested.
Taru: If there was a way I could acquire tracking information for the current package, it would not be necassary to proceed with a refund.
SEI POL Daniel J: Once the package is shipped we send you a confirmation e-mail. If you have not received one, it is likely that we are currently working on shipping it still.
SEI POL Daniel J: What was the e-mail address you provided us?
Taru: [email protected]
Taru: I find it odd it takes 2 weeks to ship a package...
SEI POL Daniel J: Understood. Well, you have two options. You are free to wait a bit longer as we are still working to assist you, or you are able to request a refund as you feel necessary.
SEI POL Daniel J: How would you like to proceed?
Taru: I have a couple of questions before I can answer. First, do your records show that a 2nd token order has been placed?
SEI POL Daniel J: You can only place one order for the token. However, if you received an e-mail asking you to contact us and spoke with a representative, your issue was escalate for reshipment.
Taru: That was not what the rep said to me.

Chris F. was the representative I spoke to last time I connected to the information Center.

Taru: SEI POL Chris F.: Taru, please hold while I look into your issue.
SEI POL Chris F.: All of that information does seem to match, if you believe: [address redacted] is correct then I can go ahead an reship a new token to you.
Taru: that would be swell
SEI POL Chris F.: I will go ahead and put in that order for you. One moment please.
SEI POL Daniel J: Understood. I apologize if the previous representative was unclear. He was stating that we updated your request to have the order reshipped.
SEI POL Daniel J: Are there any other questions regarding that matter that I can clarify for you?
Taru: So for the past two weeks, I was under the false presumption that the order was actually being physically reshipped?
SEI POL Daniel J: If you were not informed, the procedure is that the order should in most cases be shipped within the week, you would receive a confirmation e-mail confirming that with tracking information.
SEI POL Daniel J: If you have not received the e-mail, it means that it was not shipped yet.
SEI POL Daniel J: We can only ask for your patience as we are currently working to make sure your order is shipped.
Taru: Which is contradictory to the previous representive's response.
Taru: SEI POL Chris F.: I have put in that order for you. If it does not appear in over 14 days call back and confirm.
SEI POL Daniel J: Very well. As I have provided information regarding the order, would you like a refund or to wait for the order?
Taru: Ok look, it has been 2 months since I placed my order. I have been patient. I have given you the benefit of a doubt, issues happen, but considering your company's inability to ship a simple package, in addition to the sub par customer support with no resolution other than wait for a package, that at this rate, will never come is a tad ridiculous.
Taru: All I want, as a customer, is to get what I paid for with as little inconvenience as possible.
SEI POL Daniel J: I apologize, as I have provided an answer to your request, if you are not requesting a refund, you will need to wait for the order.
SEI POL Daniel J: Are there any other issues I can assist you with right now, Taru?
Taru: Considering that we are approaching two months since I originally placed an order it is safe to assume that the package is lost, and I would like a re-ship.
Taru: Not a request that will take another 2 months for a re-ship, a re-ship with tracking information.
Taru: That is not too much to ask.
SEI POL Daniel J: Taru, please hold while I look into your issue.
SEI POL Daniel J: Just a few minutes. I am looking into your issue. Thank you for your patience.
SEI POL Daniel J: Ok, I am back. Thank you for holding.
SEI POL Daniel J: After reviewing the issue further, it was determined that your issue was escalated properly and you will need to wait for the order. We apologize for the wait but the issue cannot be expedited.
SEI POL Daniel J: Are there any other issues I can assist you with right now, Taru?
Taru: So is that inferring that the issue wasn't escalated at all?
SEI POL Daniel J: Not at all. Your issue was escalated properly by the representative you spoke with previously so that we can resend the token for you.
SEI POL Daniel J: As we have provided a resolution for this issue, unless you have any new issues, I will need to disconnect the contact.
SEI POL Daniel J: Are there any other issues I can assist you with right now, Taru?
Taru: Is the token going to be reshipped in a timely matter?
SEI POL Daniel J: Taru, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
SEI POL Daniel J: Thank you for visiting PlayOnline Chat support, Taru! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

It's important to note that I have all that information that he wanted earlier privy, but damn.

He freaking disconnects me?!

[Arthars]

wtf people still havent recieve?

need to check your local PO guys

[Teryn]

wtf people still havent recieve?

need to check your local PO guys

Yeah well when your local PO doesn't have it, and SE is being so helpful it just doesn't help.

But yes people should check with their Local PO