SE account problem

[Tkn]

My friend create a SE account because he pay for the security Token but... he mark the One-time-security code and he can't log on in the game, after this he deleted the SE account and he can't play now
What he need to do?


*Sorry , cant explain it better in english

[Gergall]

There are three important steps. He might have missed one or more of these steps:

1. After creating the SE account, your friend should have linked the SE account to the playonline ID. This is done on the SE account webpage.

2. Your friend also should have linked the SE account to the security token. This is also done on the SE account webpage.

3. In Playonline Viewer, your friend needed to enter his SE account username on the Settings page, and he also had to select "Use" for the 1-time password settings.

Because your friend missed one or more of those steps, it did not work properly.

Now that your friend has deleted his SE account, he might have a serious problem.

Did your friend perform step 1 above (linking SE account to playonline ID) before deleting the SE account? If so, he needs to call up the playonline information center and ask them to restore the SE account.

[bungiefan]

If he paid for the token but doesn't yet have it, he doesn't use the one-time password. He can only use that once he physically has the token and links it to the account. Do Not Use is the setting he uses to log in until he has the token and links it.

Deleting an SE account deletes the PlayOnline account once you link them. You can never unlink it, so the SE account has to stay active.