LM-21 Closed my Card?

[Lalia]

ok it worked now!! ^O^

Keep trying; do not wait for 30 min or anything.

[tommygunnz]

Tried this morning at 9am est wouldnt work so i went to class, tried just now at 230pm est and it worked.

Just figured id give a follow up for those who care, ive been having problems since saturday night and have tried a shitload of times, so im sure its up and running for everyone else...

[Max™]

Naturally, ah well.

[Nynaeve]

I had to reactivate 2 accounts due to the CC expiration date passing. We had the new card but wanted them on another one. Tried to put the new ones in and kept getting server busy. Finally Saturday it worked on one account but then we had to wait 24 hours to do the other one.

Is it just me or is it like SE doesn't want our money? Maybe they are trying to tell us something...

[Max™]

They're definitely being douches about it.

Sadly I'm addicted, and would miss all my friends too much to kick this nasty habit.

Oh hay, speaking of friends HAY NYNA!

[Nynaeve]

They're definitely being douches about it.

Sadly I'm addicted, and would miss all my friends too much to kick this nasty habit.

Oh hay, speaking of friends HAY NYNA!

>_> /ma "Invisible" <me>

[Max™]

Meanie.

[Nauyam]

I also got this problem.

I am trying about 2,5h to get to talk to someone from the service center via web chat. But I highly doubt that this will ever work.

To be honest this is the worst service center I ever encountered so far.

The best are the random statements.

All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.

...

[Dench]

i've had an issue with a denied card that had money as well.. i had the pending $1 charge on my account for a few days and in that time the card would not work.

once the charge was gone, the card was fine.

[Toxictaru]

Back when they opened server transfers, I had 3 accounts deactivate at the same time (debit card expired and bank didn't have our new address, so we didn't get a card). In between getting a new one from a new bank, my wife and I still wanted to transfer/play. We got a reloadable gift card Visa thing.

The first account accepted the info immediately. I then tried to do mine and it refused to accept it (gave me the same UCS error). That message is stupid and deceiving. Chances are, your information is very much correct. We ended up calling SE, and they simply said that yes, that is a programmed "safety feature" and there is a guaranteed 30 minute wait time server-side before the card will be accepted again on any account. Simply put, if you put the card info in once, you can't enter it again for any other purpose for another 30 minutes.

We've since moved back to Canada, and my bad credit and our lack of check cards here make it difficult for me to have a reliable payment method. I have what amounts to a reloadable MasterCard. Because paydays often don't match up to my fee days, I will lose my account for a few hours/days until I can reload, and unfortunately have to deal with this process every damn time.

A few weeks/months ago, there was a maintenance on the payment servers (through the outside company that handles payment processing, it was announce on POL). Unfortunately my accounts deactivated at that time, and I ended up spending 5-6 days trying to get my second account back online, trying every single day to get it back up. Since then, the servers have been really crappy, and I think that some things have changed on the server side. Called SE, and they said "well, the message says the servers are busy, so that must be it, keep trying". The reg server maint was announced later that evening.

Frustatingly enough for me, my account dropped out on Saturday morning, and I fell asleep after work and didn't log in in time to see that it had happened. When I woke up, I missed the closing time of the place I could reload by like 15 minutes, so I ended up waiting until Sunday morning. After logging in to POL 4 different times (with a token, it sucks) because they need you to log out each time you make a change to your account after a deliquent fee, I got my stuff paid and reactivated. Annoyingly, if your payment method is declined, you for some stupid reason need to resubmit your payment information, even if the stuff that is listed there is exactly the same thing. When I tried to "update", it refused to take the card info because I'd just used it to pay a fee separately from that process. Its very stupid, and I don't understand what they're trying to protect people from, it isn't a deterrent to anything, instead it just becomes a very big inconvenience for people like us.

This is most likely not an issue with your card or account, but simply that the servers are being a pile of crap.

tl;dr the servers are crap and getting worse, keep trying every hour, eventually it should go through.

[Vaudian]

I'm having the same issue, but a month later. I finally got a hold of someone on web chat, and he said just keep trying the card, but it takes 30 min to rest the info so do it every 30+min...what the flying fuck man?

[Vaudian]

getting same message... anyone else getting this, this month?

[Ghondi]

lol i have been trying to get my main account back on line from this BS for 2 days or so haven't slept in in like 48 hours. It is really starting to tick me off considering this account has 99% of my gill and all my items and the most of my jobs on it. Its annoying as hell cuz my other account has pld and nin only its my tank account and I'm so used to dual boxing I'm going crazy not being able to do anything. What can ya possibly do with a pld or nin without a 2nd account there for refreshing and whatnot lol.
I have to talked to people on web chat 2 times and even called them on the dang phone all they can say is every1 is trying to update their info nothing is wrong with your card keep trying every 30min or so. Said the UCS-60257 think thats the right error code is a 30min hold on it and if you keep trying to force it in and get the UCS-5111 code then it will lock you out for 1hour instead of 30min. i just feel like finding the person that created this system and strangling them. lol

[Vaudian]

Ghondi,

I feel you bro. I had an account that I played for 5 years, had 103 Smithing etc. and I got the B& stick for some stupid shit, so I started a new character last month, now I cant play...I should just wait for FFXIV to come out. Start saving up for it.

[Ghondi]

its just not letting me pay for my dam account keeps saying server is busy. I have talked to people on live chat and man they are retards. The last person i talked to yesterday i asked is this registration server mait. on the 6th supposed to fix the issue. His reply o there is a mait.?
I mean come on where do SE get these freakin people from man they don't check their own site or news or anything? i swear they are useless and i wish i could find the guy and beat him down lol

[Vaudian]

Day 5 of trying every 30 min, and nothing. I'm so fucking pissed off right now. It seems like just me and you are the only ones having this problem because I don't see this posted anywhere else, so why the hell is the server sooooooooooooooooooooooooooooo busy. I'm sure millions of people are just bum rushing to play this piece of shit game.

I'm going to post how shiity this game is all over the effing internet, turn anyone I see away from playing this pos... /fume

[Max™]

I swapped my card to a new one... haven't had trouble. >.<

[Ghondi]

It is now the 9th am i the only person still having a problem their retarded servers being busy 24/7 and not taking payment still?

[Nynaeve]

I was able to resubmit/reactiveate one of my accounts on Saturday. I have noticed if you try too many times and fail with a particular card you have to use another one before it will accept it again.

The long and the short of it is, SE's billing system can burn in the deepest pit of Hell.

[Ghondi]

i don't have another card but i have never had this problem before the longest i have had to wait is one day. I am on day 9 now though this is bull shit.