LM-17 Possible for Repeated Credit Card Decline?

[Pikarya]

Unpaid fees are LM-21. 110% sure.

Once paid, it will log you out and put you at POL Account Login. Type in your info and login, you will receive LM-16 to review your unpaid fees. Then, once thats done, hit next. You continue on your way with no problems.

[Tanthalas]

Just got the email today from POL -- looks like it was credit card related.

Greetings,

You are being sent this notice to inform you that since you previously requested a credit card chargeback for PlayOnline, the PlayOnline account linked to your credit card has been suspended. Please be assured that we have not chosen this course of action lightly, but instead see it as a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts.

To reactivate the PlayOnline account, which will not incur any negative strikes against it, please contact the PlayOnline Information Center via telephone at (858) 790-PLAY (7529) or by utilizing online web chat at https://secure.playonline.com/supportus/. In order to assist you as quickly as possible we have created a special flow to help players affected by this. The Information Center will be open from Monday-Friday 9am-6pm with a special option setup to quickly assist you with account reactivation. In addition to normal business hours, we will be offering special chat support on Saturday, May 30th, from 11am to 4pm (PDT). For Saturday support please disregard the message on the website stating that chat is unavailable on the weekend.

Please have the following forms of identification ready to expedite the reactivation process.
- PlayOnline ID
- First and last 4 digits of current credit card

We apologize for the inconvenience this will no doubt cause, but hope that you understand the necessary steps behind the decision making process. We hope to hear from you soon.

[Mayareira]

Are you "Tracid" on GameFAQs? If not, you are not the only one who got "banned" because of a credit card issue.

Banned from PlayOnline wth? - Final Fantasy XI Message Board for PC - GameFAQs

[Corwen]

There's a post on Alla about this as well, it seems a few people there got hit with this after the registration server maintenance last night, and I know somebody who was affected by this as well.

Allakhazam.com: Final Fantasy XI

[Myrrh_Quetz]

I was just hit by this aswell.

Here's a fucking question.

The fuck happened to the "Yo dawg, your payment didn't go through. Would you like to try a new CC?" Shit that used to happen when payments were messed up? I nearly shit my fucking pants this morning trying to log on with this whole LM 17 shit.

[Cydewinder]

Just woke up to a banned account too, my cousin's account also since he's using my card.

[Mayareira]

They probably implemented a new anti-fraud system and fucked it up like the mis-jailing of people on the day of auto-jailer introduction.

With this many people getting hit by it It looks like they'll be having a busy weekend.

[Tracid]

Are you "Tracid" on GameFAQs? If not, you are not the only one who got "banned" because of a credit card issue.

Banned from PlayOnline wth? - Final Fantasy XI Message Board for PC - GameFAQs

No this is me, I canceled my Content IDs about 2-3 ago weeks and haven't touch the game since I canceled all my IDs, so this is weird. I'm gonna call them up or use the chat thing later today.

[[Vax]]

LM-17'd and received the email as well.

10 minutes until I get to call v_v

[richardd]

im too lazy to read up before the recent posts, but are the bans you are receiving temp? like have you fixed the CC issue and able to log back on AFTER you received the LM-17? i seriously doubt they would perm ban you if your card was declined over a number of times. they'll usually work with you on it, at least used to.

[[Vax]]

It's probably just cards with suspicious activity that they put a lock on until you can confirm your stuff.

If the card is linked to more than 1 account, or has been declined previously a # of times, etc.. could all have triggered it. In the email it does say this is a measure to help increase security.

a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts.

[ryskar]

I got this too. At first I was like, "goddammit, I knew duoing Sheeplion with APradar was a bad idea..."

Then I saw this thread.

Then I checked my email.

[Vilhem]

Got hit with this on my alt as well :S good going SE

[Keoki]

I hope this doesn't lead to a time suckage beyond believe even though I know it will. Haven't even tried to log in but I got the e-mail so I can just assume.

[Greg]

I got it too, along with this email:

Greetings, You are being sent this notice to inform you that since you previously requested a credit card chargeback for PlayOnline, the PlayOnline account linked to your credit card has been suspended. Please be assured that we have not chosen this course of action lightly, but instead see it as a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts. To reactivate the PlayOnline account, which will not incur any negative strikes against it, please contact the PlayOnline Information Center via telephone at (858) 790-PLAY (7529) or by utilizing online web chat at https://secure.playonline.com/supportus/. In order to assist you as quickly as possible we have created a special flow to help players affected by this. The Information Center will be open from Monday-Friday 9am-6pm with a special option setup to quickly assist you with account reactivation. In addition to normal business hours, we will be offering special chat support on Saturday, May 30th, from 11am to 4pm (PDT). For Saturday support please disregard the message on the website stating that chat is unavailable on the weekend. Please have the following forms of identification ready to expedite the reactivation process.- PlayOnline ID- First and last 4 digits of current credit card We apologize for the inconvenience this will no doubt cause, but hope that you understand the necessary steps behind the decision making process. We hope to hear from you soon.

So... because I requested a charge back after using the wrong CC FOUR months ago, my account is banned!? Whether I can get it back or not... this is retarded.

[ryskar]

I got it too, along with this email:

So... because I requested a charge back after using the wrong CC FOUR months ago, my account is banned!? Whether I can get it back or not... this is retarded.

I changed my card about four months ago too, haha.

[Greg]

At least they're playing the music I love while I wait on hold! I cant even remember what cs's its from, but its not in very many.

[Meat]

According to a friend, it's not a ban. the account is locked for review, he was lmed cuz he had one cc paying for 4 accounts that log on different ip addys.

[Cydewinder]

According to a friend, it's not a ban. the account is locked for review. he was lmed cuz he had one cc paying for 4 accounts that log on different ip addys.

Yeah, I had this problem, called them and the ban is lifted now.

[Myrrh_Quetz]

I talked to a SE person. It's a ban. They get a lot of charge back stuff from people and lose apparently a lot of money so this is how they're stopping it. I don't know how my CC did a charge back. I really think they need a different fucking code so people don't shit themselves when they log on.

I got my accounts back and changed my shorts. Took a 5 min phone call but I still think it's fucking stupid.