Are you actually reading the interviews or is your trust in their community management based on some conjured fiction? That the ratio of straightforward answer/"we'll take that question back to japan" has gone from 0/20 to maybe 2/20 is not indicative of improvement by 'leaps and bounds.' SE's overarching message about their direction with FFXI is 'look forward to more exciting developments soon!' and shrouds enough obscurity over the details that no matter what comes out they can claim it was part of their plans all along. They release content for their MMO fairly regularly like any developer should but when the community identifies a problem (hey look AV can't be killed), they say nothing. Community works around the problem (lolzerg it), they ninja fix it and continue to say nothing.
This is the disjoint between the quality of the content they release, which is often pretty good, and their 'black box' approach to every community relations problem that comes their way. They're the Dick Cheney of MMO community relations.
Community: "There's a clear problem with your game. This has got to be a bug."
SE: "We don't want to spoil the surprise for our players who wish to solve the problem on their own."
Community: "Hey we noticed you took action vis-a-vis [insert problem here] but it creates huge problems for [insert class here]. Do you have any plans to deal with it?"
SE: "We are actively monitoring the situation."
Community: "Really? It's been well over a year, can you give more details?"
SE: "No."
Community: "I want a cheese sandwich."
SE: "Here you go."
It's that pattern that has not improved since the first time someone trained spiders through Fafnir. Until I see "SE hires full-time North American community relations staff, with offices in America and a Batphone to Japan for Rapture's simultaneous world wide launch" in a headline somewhere, I'm going to be pessimistic about the odds that Rapture will represent a step in a positive direction for the company.
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