Time Thievery!

[Brill Weave]

There's a fuck load of other more obscure things they would need to learn as well that would come in time. But those are essentially the big ones.

[Dmitry]

I guess I'm quite unqualified for that. If you need a network administrator though...

[Dimmauk]

You are going to have to decide which will be more of a headache then. Training new guy or dealing with smoking man.

I still think raising your concerns with stealing time with upper management and HR, have them talk to the employees in a group meeting. That why he gets mad at the procedure and management, and not blame you. Who know, he might quit if he get pissed. Then you are stuck training a noob anyways.

[Gryffes]

OP, you have turned yourself into "The Man" as such I can only recommend you get it stuck to you.

[Brill Weave]

OP, you have turned yourself into "The Man" as such I can only recommend you get it stuck to you.

I literally laughed at this. If we ever need a network administrator I'll let you know Dmitry. But I wouldn't wish that trainwreck on anyone. Our operating systems are archaic at best. We still go down twice a year for an entire weekend for file resizing, forcing us to use handwritten call sheets. Yup, no backup system. At all.

[Xiona]

have you talked to him instead of playing the "IMYOURBOSSRABBLERABBLE". any good manager would have had that taken care of in one person to person talk. when you throw authority into peoples faces you get nothing accomplished and breed an atmosphere of us vs them.

managers should really get training on this before theyre allows to babysit.

[Skjie]

Find someone in your department who could be cross trained. Explain that because he is the only person doing that task, you would feel more comfortable with his knowledge being shared in case of accident or during his vacation. Once that other person is mostly trained and ready to go, on his ass. Also, document everything.

[Ramor]

judging from what brill has told us (and again, this is my only context for what i'm about to suggest) this guy is just an old guy who could give two shits what anyone thinks because he knows he's somewhat irreplaceable and he's essentially capped on his vacation/pay so there's nothing for him to really gain, and there's nothing they can really do to him without the company losing big or at very least having an extremely frustrating time

[Dimmauk]

have you talked to him instead of playing the "IMYOURBOSSRABBLERABBLE". any good manager would have had that taken care of in one person to person talk. when you throw authority into peoples faces you get nothing accomplished and breed an atmosphere of us vs them.

managers should really get training on this before theyre allows to babysit.

I agree about the Management training. I've worked with alot of Managers that had no idea how to deal with many types of people and cultures.

[jmc]

In depth geographical knowledge of multiple rural and city locations. Towing restrictions, procedures, and risks involved with towing any particular vehicle. Knowledge of up to the minute traffic delays and construction closures/lane restrictions. Excel, Word, Powerpoint, Lotus Notes, Campana, Mapping software, and Call Reasoning knowledge. Ability to multitask effectively.

That's just some of the crap I would need his replacement to know before I would feel comfortable with them being on their own.

Hire a former police/fire/ems dispatcher..... alot are getting laid off, and majority of them can handle that with ease.

So like others have said.... put it out there, that your looking and you might get surprised.

[Jodwahh]

According to my speedy calculations he's taking roughly 180hours of smoke breaks a year. That pretty much 3 working weeks at 40 hours a week. Might wanna put it to HR that way if he really is bothering you that much.

[_chuchu]

As people have mentioned, have the talk and assert your authoritah like a baws. If that doesn't work, and neither does what HR can possibly do for the time being, then I'm sure it won't take absurdly long to find people that match those qualifications, especially since the job market (manager side) has an immense advantage in being able to be picky right now.

According to my speedy calculations he's taking roughly 180hours of smoke breaks a year. That pretty much 3 working weeks at 40 hours a week.Might wanna put it to HR that way if he really is bothering you that much.

^ You could also put in a word to HR about lost productivity if this problem persists with other agents and not just this one. It could help prod the lazier agents into being more productive.

At some call centers that require agents to log in, they gotta rack up enough points to get term'd with no questions asked. Each infraction earns a fraction of a point towards the total allowed (and reset after a predetermined time, also set by HR.) Removal of points are at management discretion, but point reports are presented to the agent at least every week with their hours.

[Teffy]

how is a smoke break less productive than making and responding to a thread on BG?

If he's doing his job, who really cares, if he isn't then just give him more smoke breaks and hope he gets cancer.

[MisterBob]

I'm glad I'm salaried

[SamanosukeShiva]

how many times i gotta tell u that he's the motherfucking boss and he can do any motherfucking thing he wants!

no srsly, it's fucking 9 o clock, dont think he still at the office/ w/e

[Soa]

First thing you need to do is document everything. Write down what time he leaves, what time he comes back, the date, everything. Then show it to him and tell him to shape up or you are going to HR about it.

If things don't improve go to management and show them everything you documented, and they can't really blow it off because you have hard proof.

At the very least they'll have to talk to him about it and maybe things will improve from there.

[EckoGecko]

If he gets the job done at the end of the day then what is there to complain about?

[Shenrien]

Just fire him

[Zeb]

Take one of your other workers, and sit them down next to this guy and have him train them.

[Brill Weave]

how is a smoke break less productive than making and responding to a thread on BG?

Because while I'm responding I'm physically present on the floor. I've gone to half a dozen seminars over the last three years as well as a few workshops along the way. So I'm more than equipped to handle the situation. The thing is that he does his job. He knows the job well. I've discussed the issue with HR and I'm just going to have him sign in and out when he leaves. I explained to him that we're doing this because he is a habitual time thief and any time that he goes over the alotted ten minutes for his break, it will deducted from his vacation time.

He still maintains that he's only gone for ten minutes or less everytime he leaves.