Had this problem myself with two of my accounts. Reactivated one account with my Visa Debit card, second account wouldn't take the account. Waited three days, trying at various times during the day but hours between each attempt. Wasn't working, nor was it taking any other card of mine.
I went to the local CVS Pharmacy and bought a Greendot card. Activated it in about 10minutes on the phone with the automated service, plugged in the information to POL and it worked instantly.
Whether you want to take this path and then update your information once the account is ready is up to you. But Greendot worked for me.
You have been connected to SEI POL Michael A..
SEI POL Michael A.: Hello, Juan, thank you for contacting the PlayOnline Information Center. How may I assist you today?
Juan Cabrejos: hello
Juan Cabrejos: Michael
Juan Cabrejos: maybe today will be a better day for my account status
Juan Cabrejos: at the end of the month
Juan Cabrejos: i recieve LM-17 error
Juan Cabrejos: then it got fixed
Juan Cabrejos: but it begin again
Juan Cabrejos: i ask SEI agents
Juan Cabrejos: and told me there is an investigation of my account
Juan Cabrejos: because the Credit card have problems
Juan Cabrejos: i call my CC bank
Juan Cabrejos: they told me they try to comunicate with SE with no luck...
Juan Cabrejos: thers several players in FFXI that have the same problem
Juan Cabrejos: they got banned for CC fraud
SEI POL Michael A.: Okay, Juan, may I please have your PlayOnline ID?
Juan Cabrejos: but it looks like its a mistake or something
Juan Cabrejos: xxxxxxxx
Juan Cabrejos: i already fill a complaint form
Juan Cabrejos: but i got no answer or mail from SE
Juan Cabrejos: so i still dont know what is going on Michael and i dont know the reason why im banned cause noone tell me anything ....
Juan Cabrejos: pls help me
SEI POL Michael A.: From our records, I'm seeing that the account was flagged for irregular activity.
SEI POL Michael A.: Unfortunately, details as to why a ban or suspension might occur are not disclosed. We use several tools, some of which are automated to evaluate account activity.
Juan Cabrejos: Michael i stiill dont know what to do to get my account back...i never done anything to get banned
SEI POL Michael A.: Is there anything else I can assist you with today?
Juan Cabrejos: ive been playing for 5 years
Juan Cabrejos: and ive been using same CC fro a year at leats
Juan Cabrejos: so which irregular activity ive been doing
Juan Cabrejos: ?
SEI POL Michael A.: My apologies, but I cannot comment further about that issue at this time. Our investigation is ongoing, and we are constantly monitoring account activity to ensure the safety and security of our players.
Juan Cabrejos: who can i talk to get this details of the ban? when im getting the answer of my complain?
Juan Cabrejos: i already wrote some emails to SE and i hvnt get any answer...why is that?
SEI POL Michael A.: We have been fielding emails from many of our customers, and we are doing our best to resolve their issues in a timely fashion. If you have submitted an email complaint already, you should hear back shortly from our account staff. Is there anything else I can assist you with?
Juan Cabrejos: yes Michael
Juan Cabrejos: can you provide me with an email or a phone or fax of someone that investigate my account so he can explain me exactly the reason i got banned?
SEI POL Michael A.: If you would like any further information about your account, you are welcome to write a letter to William Bisby, our manager. The address is 999 N. Sepulveda Blvd. 3rd Floor El Segundo, CA 90245
Juan Cabrejos: or someone that have a clue of whats going on? its not just me ..i know thers a lot of people that have the same problem .. .bluegartr.com/forum/77075-lm-17-wtf.html......... check this forum thers alot of people with the same issues
Juan Cabrejos: doe s he have an email?
SEI POL Michael A.: That is only address available at this time.
Juan Cabrejos: willian Bisby i mean
SEI POL Michael A.: Is there anything else I can assist you with today?
Juan Cabrejos: well Michael
Juan Cabrejos: ive been getting the same answer of SEI agents for over 3 weeks almost
Juan Cabrejos: this is not helping me
Juan Cabrejos: is there anything else i can do ?
SEI POL Michael A.: Juan, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
Juan Cabrejos: .....?
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
The last bullshit i got from SE........i guess Bill Bisby is our last hope...if he does exist....
Anyone have contact Bisby? ty
Uzur
I have 3 gardening accounts that go tbanned for "irregular activity" guy came back on and told me it was for RMT. Dude refunded the charges for this month and sent "ban complaint". He was gonna give me an address, probably mr bisby? Anyway hopefully shit will be good when they supposedly call me in the next few days after unban.
This may be of some interest to those that got banned. Have any of you used mules for gardening with wildgrass seeds, then sold the results to a npc?
I would post a link, but need 10 posts and all, Allakhazam's FFXI General Discussion forum there is a thread by Wadus titled "Banned for RMT?" where several people including myself have receive the LM-17 for using this method for making gil.
Yes, got it friday. They refunded my charges for this month though, since they charged on the 2nd and banned on the 3rd, I'm apparently waiting for someone to call me and say if they are unbanned or not. If not, goodbye ffxi, fuck you and your shitty fucking service and your shitty fucking STF.
I'm one of those that posted on the Alla site regarding my LM-17 from last night apparently because of my gardening mules. My husband used the 15 mules on my account to grow ice ore/platinum leaf which he then sells to fund his relic horn. He has 15 mules on his main also, as well as on a friends' account that was given to him when the friend quit FFXI. Neither one of those accounts were banned, however when he called in to SE, the POL ID of his own account was linked to mine because of the so-called RMT activity.
Beware to anyone with gardening mules... they have sunk to a new low by these bannings. I'm not saying that RMT's don't use gardening mules, but to do mass bannings just because you have gardening mules seems ridiculous to me.
It's such poor business to ban these accounts for the gardening mules, because gardening even in large quantities of mules, is not the most "get rich quick" scheme. I average 20-25k per character every week, deducting the cost of my seeds which is about 3.5k a stack so I would need several accounts to make significant strides gil-wise.
I will never play 14, or buy anything SE related again
Yea the account that got banned for me was a gardening account and they said it was banned do to rmt activity...so nice SE ban legit players cause they garden.
By the way I have never sold what I've gotten from harvests to NPCs on the mules. Only thing I did was ah crap like crystals on the banned account.
Annewandering of Garuda got banned on 6 July.
Anybody who knows Anne knows that she's as honest a player as there is in the game. She uses gardening and crafting mules, just like most of us, but she's no RMT.
She's a very sweet retired lady with a husband and son with major health problems, and the game is her major social activity.
She has to be careful with money and uses some form of prepaid debit card. I suspect that this is where the problem lies: an accounts receivable department that is almost as bad as Yahoo's and that can't handle the card numbers changing frequently.
If anybody from the Square Enix Community Team is reading this: get this issue resolved pronto.
There is/was a thread here called "New RMT Exploit or gimmick" also reflecting the rmt activity related to bastok gil garden rmt and the effect on nearby players. There are people who posted up that they are gardening wildgrass for npc sales just fine.
Still, I would not be surprised if legitimate players are getting lumped with the mass amount of people gardening and selling the crops flat out. Perhaps they do not distinguish anymore.
A while back, I accidentally got all wildgrass from 10 pots trying to grow something else. Paranoid yes, but I refused to sell it to npc because I did not want to be confused for rmt.
If you are gardening en mass for gil, maybe spend some time leveling the character or don't sell things in bastok to that galka RSE dealer if you are.
Just like Remedy, Cherry Muffins and mob blood in prior updates, I think npc buy back price on wildgrass crops will get cut this update.
More than likely these gardening accounts are being flagged because they are acting in an RMT-like pattern. That is, they have multiple characters with a single purpose designed to replicate a particular action. Since SE doesn't recognize "mules" as players do, so all they see are multiple characters sending off hoardes of gil/items to a single character that collects it.
Based on testimonials, it's not limited to the number of mules (I've heard as few as 5 and as many as two full accounts), or the types of seeds, or the yield.