LM-17 wtf

[shaddix]

This is similar, my situation here:

I have 4 accounts, 64 characters. 1 main toon, 1 mule for whatever, and then 62 gardening mules.

The mules are named with numbers one through 62.
The first two gardening only accounts house 1-32.
MY main character account then houses 33-46
And then the third gardening account has 46-62

Somehow, they banned mules 1-32, skipped 33-46, then banned 47-62.

So either they are lying about having an individual look over the account before ban, or they just have a bunch of dumbasses working for them, probably both.


all the same info on all 4 accounts as well

[Gummybear]

There has been no logical reasons why some accounts have been banned and others not. In my case 5 of my 6 accounts are fine, the ones I strictly log on to craft or fish on are all fine. The one account that has done nothing but move between cities to camp AH and I bought them airship passes was the one banned.

Based on whats been going on we can pretty much deduce they are not personally banning anyone and its all done through scrpts.

[Gadritan]

Apologies for the double post.

I had put off calling on my mule account because, frankly, I couldn't be bothered to talk to these people again after all the hassle they've put me through. Well, I finally got around to it today, and the guy I spoke to informed me that my mule account was permanently banned.

I told the guy I was pretty confused, considering I went through the same thing on my main account last month and that it was unbanned, yet this account wouldn't be? Same set of credit cards, same name on the accounts, so how is one illegal but another is not?

He merely said he'd submit a ban complaint for the account. I don't really give that much of a shit because it was my mule, but I did have plenty of things on the account that I didn't want to lose, and a few things I wanted to give to a friend before the end of the month.

This just further reinforces my decision that I should stop playing, if they're going to jerk people around like this. How are two accounts under the same name, using the same cards that also have my name on them checked and resolved differently? I'm personally baffled. I told him to submit the ban complaint and place a note on it that I have two accounts with the same situation. I want to know why one was banned and the other wasn't.

This further cements their stupidity in my brain.

Try contacting them online and requesting a supervisor. When I called about the LM-17 I received, they said that it was perma for "irregular activity." I talked to them online and requested a supervisor when the dipshit I was talking to couldn't give me any more info other than requesting I send a photo ID to begin the investigation process. The supervisor however, said that whomever I spoke with on the phone was misinformed and that I could send a notary form instead of the ID and that I would regain access to the account with no strikes/penalties and there would be no investigation.

Mine was banned for requesting a charge back, and it's apparently their policy now to auto-ban anyone who does so. Which is somewhat ironic since the primary reason a charge back is requested is because you were billed incorrectly by them to begin with (which was the case here).

Needless to say, there's no reason I should have to go through this to begin with. So they can eat a dick. Not gonna' bother with it other than reporting it to the BBB (like it'll do any good).

[Aksannyi]

I don't really care that much, tbh. I gave them the last of my money last month, I really only wanted to log onto it to give a few friends some things, and shut it down completely. If they restore it, great, otherwise, meh.

[Kimomo]

I haven't played in over 2 years, I just wanted to check up and update some stuff on POL and it turns out my account has been banned, it was perfectly fine during May. But why would they ban an account that's been inactive for 2 years and have no relations to "gardening"? I'm somewhat affected, but not too much since I'm not playing. They better get their act together, because this is just wrong.

[Lovex]

They are a terrible company and treat their customer base like shit.

I am not playing FF14 for this very reason, this company has treated us like shit and taken our money and I really don't want to see them profit off my free time or anyone's, until they stop treating us like we don't deserve some respect.

I'm not QQing but I'm -this close- to just not coming back to game at all. I don't know why it pisses me off so much that they treat us like this but it does. I feel stupid giving them my money.

A company should be satisfying its customers not vise versa. They have a responsibility to treat us with some respect. They don't. They jerk us around and take our money and I hope some of you consider this when FF14 comes out. No, I'm not one of a salvage duppers or anything and I'm not banned.

It's just disgusting to me, that this company treats its customers so poorly....

[HadesChubbs]

Apologies for the double post.

I had put off calling on my mule account because, frankly, I couldn't be bothered to talk to these people again after all the hassle they've put me through. Well, I finally got around to it today, and the guy I spoke to informed me that my mule account was permanently banned.

I told the guy I was pretty confused, considering I went through the same thing on my main account last month and that it was unbanned, yet this account wouldn't be? Same set of credit cards, same name on the accounts, so how is one illegal but another is not?

He merely said he'd submit a ban complaint for the account. I don't really give that much of a shit because it was my mule, but I did have plenty of things on the account that I didn't want to lose, and a few things I wanted to give to a friend before the end of the month.

This just further reinforces my decision that I should stop playing, if they're going to jerk people around like this. How are two accounts under the same name, using the same cards that also have my name on them checked and resolved differently? I'm personally baffled. I told him to submit the ban complaint and place a note on it that I have two accounts with the same situation. I want to know why one was banned and the other wasn't.

This further cements their stupidity in my brain.

You dont even play anymore, and your boyfriend just sold his character (including a Linkshell's bellona's.) Just follow in his footsteps.

[Kimomo]

I'm going to complain to C&S. I will question their action as to why they would ban a 2 year, inactive account, besides being inactive for too long, when there's still the thought of coming back.

Can't be CC issues, because it's impossible to cheat in not paying a game you haven't played in 2 years.

I never thought this would happen to me. So and but...

I'm going to make them pay! 8)

[Ohaigaiz]

You dont even play anymore, and your boyfriend just sold his character (including a Linkshell's bellona's.) Just follow in his footsteps.

ohshit drama inc

[HadesChubbs]

ohshit drama inc

Naw, just sick of her posting like she still plays and has a reason to bitch... needs to stop.

[Ohaigaiz]

Naw, just sick of her posting like she still plays and has a reason to bitch... needs to stop.

it's ok you're still my favorite. wanna cuddle babe?

[Fridell]

Naw, just sick of her posting like she still plays and has a reason to bitch... needs to stop.

Be my swedish fish!

[Aksannyi]

Naw, just sick of her posting like she still plays and has a reason to bitch... needs to stop.

I had considered coming back, honestly. I do miss playing the game. Until you are able to step inside my shoes for a minute, you won't know how I'm thinking or feeling about the game, so you have no real right to comment on that aspect. It actually would affect me if I got banned.

I enjoy posting on forums, if you have a problem with me Chubbs you can ignore my posts, though I never thought it'd have to come to that.

[Kaishen]

Just got the following email, though I am still connected to my account just fine.

Greetings,

You are being sent this notice to inform you that since you previously requested a credit card chargeback for PlayOnline, the PlayOnline account linked to your credit card has been suspended. Please be assured that we have not chosen this course of action lightly, but instead see it as a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts.

To reactivate the PlayOnline account, which will not incur any negative strikes against it, please contact the PlayOnline Information Center via telephone at (858) 790-PLAY (7529) or by utilizing online web chat at https://secure.playonline.com/supportus/. In order to assist you as quickly as possible we have created a special flow to help players affected by this. The Information Center will be open from Monday-Friday 9am-6pm with a special option setup to quickly assist you with account reactivation. In addition to normal business hours, we will be offering special chat support on Saturday, May 30th, from 11am to 4pm (PDT). For Saturday support please disregard the message on the website stating that chat is unavailable on the weekend.

Please have the following forms of identification ready to expedite the reactivation process.
- PlayOnline ID
- First and last 4 digits of current credit card

We apologize for the inconvenience this will no doubt cause, but hope that you understand the necessary steps behind the decision making process. We hope to hear from you soon.

May 30? Wtf? I got this EXACT same email the first time my account was banned over credit card bs. If they ban me for the third month in a row, I am going to be friggin pissed.

[krazylakshmi]

[QUOTE=Aksannyi;2940712]I had considered coming back, honestly. I do miss playing the game. Until you are able to step inside my shoes for a minute, you won't know how I'm thinking or feeling about the game, so you have no real right to comment on that aspect. It actually would affect me if I got banned.

did u ever get ur main account back?

[Aksannyi]

Yes, I did, I think I posted in this thread about it.

[Norrissnake]

Just got hit by this...... Never tried to charge back anything. SE is useless.

[Veyron]

A friend got hit with this just a few minutes ago :/

[richardd]

yeah zenga told me about this too. i really dont think its anything to worry about. you can still get your account back from chargebacks/cc issues, cant you? i think i seen 1 post where someone didnt ...

[ryskar]

yeah zenga told me about this too. i really dont think its anything to worry about. you can still get your account back from chargebacks/cc issues, cant you? i think i seen 1 post where someone didnt ...

That'd be me. I've called in at least three times, and contacted them online four or five times in the past few months.

I didn't do shit. Not trying to QQ here, just saying not everyone got their account back.