LM-17 wtf

[ringthree]

That'd be me. I've called in at least three times, and contacted them online four or five times in the past few months.

I didn't do shit. Not trying to QQ here, just saying not everyone got their account back.

No offense Ryskar, but you just need to call until you get someone that can deal with your issue properly. Calling them and hoping for a call back is about as effective as doing it with any other major company.

[Saithorx]

They really need to notate accounts as to why they are banned. I hate how they always hide behind their Terms of Service stating that they can terminate accounts whether there is a reason or not. That's just wonderful SE, your paying customers really love this response when questioned as to why they are not able to continue playing.

[lovehatehero]

Ok so here's what going down for me. A friend of mine who got deployed to Afghanistan recently decided he didnt want to play and gave his account to me. All good. July he paid for then i changed the CC info, address etc. Well i go to log on today and im slapped with this LM-17 message. The email stated that it was due to a charge back yadda yadda we all know the deal. Well i get on the chat with them and this is what i get.

You have been connected to SEI POL Chris S.
SEI POL Chris S: Hello, --------, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Chris S: May I please have the first 4 and last 4 of the credit card on this account?
Me: ---- ----
SEI POL Chris S: -------, please hold while I look into your issue.
SEI POL Chris S: Ok, I am back. Thank you for holding.
SEI POL Chris S: Unfortunately the account is still currently banned for irregular activity. In order to resolve this, you will need to fax in a copy of your government issued photo ID to us at 310-356-3833. Please make sure to write your POL ID and contact email/phone number on it when you fax it in. You will be contacted after you fax in that required information regarding this account. There is no ETA on how long it will take to process that once sent in to us.
Me: What do you mean irregular activity i was just playing the other day fine?
SEI POL Chris S: Unfortunately there is no further information regarding this. Please see the above statement for what steps are required for this account.


So basically just because i changed the CC info they decided to throw the irregular activity shit up and ban the account. So now I'm stuck trying to get a hold of the guy half way across the world or say screw it.

[Norrissnake]

took me 10 min to get my 3 accounts fixed today.

[Mafai]

maybe irregular activity is when the name on the account does not match the credit card information?

[lovehatehero]

maybe irregular activity is when the name on the account does not match the credit card information?

This is what i am assuming. Which is lame cause some people my use a different CC like a friends or parents or something if they have money issues or what not and they are just making it more difficult/ frustrating for people to have an account. Yes it may stop the once in a while idiot who loses their shit by giving away log in info and someone stealing it but that's what the GM's/ Info center is there to help if that does happen. So lame if you ask me.

[Cdaykris]

I got the same response I am also now playing a friends old account. That he gave to me months after the salvage banning I have been playing on this account for about 6-7 months now so ill try to fax them today.

You have been connected to SEI POL Chris S.
SEI POL Chris S: Hello, --------, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Chris S: May I please have the first 4 and last 4 of the credit card on this account?
Me: ---- ----
SEI POL Chris S: -------, please hold while I look into your issue.
SEI POL Chris S: Ok, I am back. Thank you for holding.
SEI POL Chris S: Unfortunately the account is still currently banned for irregular activity. In order to resolve this, you will need to fax in a copy of your government issued photo ID to us at 310-356-3833. Please make sure to write your POL ID and contact email/phone number on it when you fax it in. You will be contacted after you fax in that required information regarding this account. There is no ETA on how long it will take to process that once sent in to us.
Me: What do you mean irregular activity i was just playing the other day fine?
SEI POL Chris S: Unfortunately there is no further information regarding this. Please see the above statement for what steps are required for this account.


So basically just because i changed the CC info they decided to throw the irregular activity shit up and ban the account. So now I'm stuck trying to get a hold of the guy half way across the world or say screw it.

[Aksannyi]

This is what i am assuming. Which is lame cause some people my use a different CC like a friends or parents or something if they have money issues or what not and they are just making it more difficult/ frustrating for people to have an account. Yes it may stop the once in a while idiot who loses their shit by giving away log in info and someone stealing it but that's what the GM's/ Info center is there to help if that does happen. So lame if you ask me.

That can't be it. My mule account is under my name and so is the credit card I had been paying for it with.

I think they're just full of shit, the only problem I've had is when I was broke sometimes, I would cancel my mule and reactivate when I had the money, that shouldn't put a flag on my account though, that should just make them reasonably assume that I'm broke.

[lovehatehero]

That can't be it. My mule account is under my name and so is the credit card I had been paying for it with.

Well, that would be OK. I'm referencing the fact that the name on the account DOESN'T match the name on the CC. Your example wouldn't cause any concern because the names match. Which is way i think its bs. There are prob a lot of people who say started playing when they were a minor and possibly had their rents setup up the paymetn options with their name. Well this many years down the road they have their own CC now and now that have to get a photo copy of their parents ID. Or as you stated, could be broke as hell and bumming a friends card. Either way its really ridiculous.

[Aksannyi]

Well that was the account of mine that got banned. The other one (my main) is actually in my ex-husband's name (same last name) but under my card. And it's fine, not banned.

There's no reasoning behind it, I think they just spin a wheel or something.

[lovehatehero]

I guess i must just be unlucky then cause this "wheel" got my main last month as well. Because I have been deployed multi time and each time had given people access to(with a power of attorney so it was legal even under their gay ToS) it they paid for it, SE said to many CC's been on the account perma'd. SO lame guess this mean get rid of my alt and just call it quits ; ;

[icharis]

I would appear that I was lucky this time, the luck I didn't have on my alt that I posted about some pages back.

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SEI POL Stephen H: Hello, Icharis, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Stephen H: Okay Icharis, I see you are receiving an LM-17 error when trying to log in and received an email regarding this matter.
Me: yes
SEI POL Stephen H: For this particular issue I will need you to provide the first 4 and last 4 digits of the credit card paying for the account.
Me: #### ####
SEI POL Stephen H: Icharis, please hold while I look into your issue.
SEI POL Stephen H: Ok, I am back. Thank you for holding.
Me: np
SEI POL Stephen H: Okay Icharis, can you please attempt to log in now?
Me: ok
Me: Okay, now I get a reactivate screen.
Me: Did this happen because my account is empty?
Me: I get paid on the 1st and 15th.
Me: bank account*
SEI POL Stephen H: I do not believe so. The email that you got is all the information we can provide.
Me: I've never asked my bank to do a chargeback like the email stated.
Me: So it makes me worry.
Me: Especially with all the people getting wrongfully banned lately.
Me: Is there any department that would know why exactly it happened so that I can make sure that never happens again?
SEI POL Stephen H: Well, that is a matter of perspective/opinion. But Fortunately we were able to resolve your issue and get your access issues resolved. We do apologize for the inconvenience you have dealt with over this issue. We are constantly looking at ways to improve the quality of our service to assist you in the best possible way.
SEI POL Stephen H: Unfortunately there is noone who you can speak to who will be able to provide you with further information.
SEI POL Stephen H: This should not happen again regardless.
Me: Okay, well here's hoping! ^^ I <3 my account.
SEI POL Stephen H: Are there any other issues I can assist you with right now, Icharis?
Me: Thanks for the help Stephen.
Me: That's it, have a great day.
SEI POL Stephen H: You too!
SEI POL Stephen H: Thank you for visiting PlayOnline Chat support, Icharis! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

[Saithorx]

All of your accounts are banned for no reason. Nothing anyone can do about it. GJ on covering your asses SEI. I'm still awaiting the day my day comes.

https://secure.playonline.com/suppor...polmember.html
3.2d) SEI MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ANY PLAYONLINE ACCOUNT AT ANY TIME, WITH ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE.

[Fridell]

I would appear that I was lucky this time, the luck I didn't have on my alt that I posted about some pages back.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SEI POL Stephen H: Hello, Icharis, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Stephen H: Okay Icharis, I see you are receiving an LM-17 error when trying to log in and received an email regarding this matter.
Me: yes
SEI POL Stephen H: For this particular issue I will need you to provide the first 4 and last 4 digits of the credit card paying for the account.
Me: #### ####
SEI POL Stephen H: Icharis, please hold while I look into your issue.
SEI POL Stephen H: Ok, I am back. Thank you for holding.
Me: np
SEI POL Stephen H: Okay Icharis, can you please attempt to log in now?
Me: ok
Me: Okay, now I get a reactivate screen.
Me: Did this happen because my account is empty?
Me: I get paid on the 1st and 15th.
Me: bank account*
SEI POL Stephen H: I do not believe so. The email that you got is all the information we can provide.
Me: I've never asked my bank to do a chargeback like the email stated.
Me: So it makes me worry.
Me: Especially with all the people getting wrongfully banned lately.
Me: Is there any department that would know why exactly it happened so that I can make sure that never happens again?
SEI POL Stephen H: Well, that is a matter of perspective/opinion. But Fortunately we were able to resolve your issue and get your access issues resolved. We do apologize for the inconvenience you have dealt with over this issue. We are constantly looking at ways to improve the quality of our service to assist you in the best possible way.
SEI POL Stephen H: Unfortunately there is noone who you can speak to who will be able to provide you with further information.
SEI POL Stephen H: This should not happen again regardless.
Me: Okay, well here's hoping! ^^ I <3 my account.
SEI POL Stephen H: Are there any other issues I can assist you with right now, Icharis?
Me: Thanks for the help Stephen.
Me: That's it, have a great day.
SEI POL Stephen H: You too!
SEI POL Stephen H: Thank you for visiting PlayOnline Chat support, Icharis! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

Is this real? Looks too good to be true or is there some background story when you had to contact and spam the POL service for 5 weeks?

[ryskar]

3.2d) SEI MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ANY PLAYONLINE ACCOUNT AT ANY TIME, WITH ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE.

I've come to terms with the fact that I don't own my account, and they can do anything they like without reason.

However... that doesn't mean I have to like it.

Oh well, gives me more time to play BlazBlue... I'm so bad at fighting games, lol.

[ryskar]

sorry, double

[krazylakshmi]

Wait one moment while you are being connected. To better assist you, please have the following information ready:
PlayOnline ID,
Full name on the account,
Date of birth,
PlayOnline registration code,
First 4 and last 4 digits of the CC.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to SEI POL Chris S.
SEI POL Chris S: Hello, troy, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Chris S: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
troy turley: im gettin a Lm17 message when i try to log in
SEI POL Chris S: For security reasons, we are unable to address your account issues without first verifying your identification. Please respond with the following information:
SEI POL Chris S: PlayOnline ID
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Registered Name
Date of Birth
Complete Home Address (Not email address)
Email Address
Number of Content IDs and the name of the characters
Registration Date
SEI POL Chris S: Phone Number


SEI POL Chris S: What about the phone number?
troy turley: 911
SEI POL Chris S: troy, please hold while I look into your issue.
troy turley: that is the current one i honestly dont know what is on it
troy turley: ok
SEI POL Chris S: troy, please hold while I look into your issue.
troy turley: that is the current one i honestly dont know what is on it
troy turley: ok
SEI POL Chris S: Ok, I am back. Thank you for holding.
SEI POL Chris S: Unfortunately this account is banned for Irregular activity. This is a permanent ban with no end date or appeals process. There is a full investigation done into each ban and it was decided that the outcome for this account is a ban.
troy turley: well i think it was due to the name on the credit card was different from my name
SEI POL Chris S: Unfortunately this a full ban with no appeals process. The account will remain banned.
troy turley: http://www.bluegartr.com/forum/77075-lm-17-wtf-12.html is site that alot of ppl that got lm17 error
SEI POL Chris S: Are there any other issues I can assist you with right now, troy?
troy turley: no this is just dumb ive been playin for 4years never gmd then got lm17 for no stupid reason


SE sucks fuck it

[Gadritan]

Guys, you're giving in and giving up far too easy. You have to quote these people and point out the contradictions. The e-mail states you can get your account back with no strikes. That's it. Cut and dry. You have to stick to that and keep going up the chain of command as much as needed and bitch as much as needed until they give you an acceptable resolution.

And yes I know that you shouldn't need to harass them to get things corrected, but this is the real world. Companies do this kind of shit all the time and unless you harass them about it, nothing will change. They know that. It's why they're like that. So stop being idealist and go after them.

Initially I was told on the phone it was perma for irregular activity. Decided to hop online and try to see if I couldn't scare up a supervisor to help clear some of this up. I did indeed request a charge back b/c I was billed improperly.

I was irritated enough that I wasn't going to bother with the notary form, but I think I'm going to try to do so now in hopes of them making another mistake. I was told absolutely that I would have my account reinstated with no strikes or penalties and there would be no investigation and I'm going to hold them to it.

SEI Tier III Gene: My apologies, three stories.
ME: I have no idea where that would have come from.
SEI Tier III Gene: Just making sure.
ME: Yes, 3 stories. One from the e-mail. One from the representative I spoke with on the phone, and one from the previous representative online.
SEI Tier III Gene: I do apologize for the confusion on what you were told when you called in, but the information that Paul told you is correct.
ME: The e-mail also states "To reactivate the PlayOnline account, which will not incur any negative strikes against it, please contact the PlayOnline Information Center"
SEI Tier III Gene: I am reviewing the prior contact of when you called in and the representative will be informed of what he stated.
ME: Which is a lie if what you're now telling me is correct. Is it SE's policy to lie and decieve their customer base?
SEI Tier III Gene: No, I think the representative was mistaken on your situation.
ME: The charge back I had requested coincides with the class action lawsuit being filed against Square Enix. I was charged for a service I was not provided.
ME: And now apparently my account is being suspended for it.
ME: Which is ridiculous
SEI Tier III Gene: The only thing we can do at this point is move forward.
ME: Ok. Let me review this then to make sure I understand you correctly.
SEI Tier III Gene: We need to have you send in the ID and let us take care of the situation.
SEI Tier III Gene: As for the previous contact, that will be addressed.
ME: The e-mail stated that it was suspended due to requesting a charge back. Is that the reason, or is it due to "irregular activity."
SEI Tier III Gene: Charge back.
ME: I just want to make sure I understand what your stance is on this.
ME: Ok. So my account was suspended for requesting a charge back.
ME: Correct?
SEI Tier III Gene: Correct.
ME: Now, I don't understand what would need to be reviewed in that case.
SEI Tier III Gene: Each account is unique and the investigation that we did for this account requires you to send in a copy of your ID for proper verification.
ME: Why would you need my ID?
ME: The CC information matches that of the account
ME: And I don't feel comfortable sending a copy of my photo ID. That's rather sensitive material.
SEI Tier III Gene: Correct, but there is more to it then that. There is internal information that is gathered and it is determined that we need that information to proceed.
ME: A notary form is one thing, my photo ID is something else altogether.
ME: Identity theft is far too common to hand out your ID in such a mannor. You have no pictures of me on file to begin with, so I don't understand the need for a photo ID.
SEI Tier III Gene: That is our procedure, if you are worried about that you can mail us the information instead.
ME: Mail what information?
SEI Tier III Gene: Unfortunately there is no other option at this point.
SEI Tier III Gene: The photo ID.
ME: A picture of my photo ID?
ME: You're misunderstanding, I don't feel comfortable giving you a copy of my photo ID when there is no need to in order to confirm my identity.
ME: It's not a matter of how, it's the fact that I would be providing that information.
SEI Tier III Gene: Well, that is the only option.
SEI Tier III Gene: If you cannot provide that information we will not be able to assist you with this account.
ME: Verifying my identity does not provide you with any more information than you would need to investigate anything.
ME: There's nothing that would give you that you don't have already.
ME: It's a ridiculous request with no foundation as to why it would even be necessary.
SEI Tier III Gene: If you are not willing to go this route, you do not have to, but if you do decide not to, we will not be able to move forward.
ME: This is what I'm going to do
ME: Report this to the better business bureau and attach my name and account to the class action lawsuit that has been filed against your company. I will include the transcripts and e-mail to show that lying and deceiving your customers is common practice.
ME: You've lost another loyal customer who has been with you for years. 1 more to add to the thousands
SEI Tier III Gene: I am sorry you feel that way, but that is incorrect.
SEI Tier III Gene: Is there anything else I can assist you with?
ME: You need to relate this to your higher ups that things need to change with your companies policies
ME: It is correct.
ME: I have been lied to over and over and I'm sick of it.
SEI Tier III Gene: There was simply one misunderstanding.
SEI Tier III Gene: I feel we cleared that up.
ME: No, there wasn't.
SEI Tier III Gene: I am attempting to move forward.
SEI Tier III Gene: If you are unwilling that is up to you.
SEI Tier III Gene: Is there anything else I can assist you with Adam?
ME: No, you are unwilling to work with me to help resolve the situation.
SEI Tier III Gene: I have provided options, I never said there were no options.
SEI Tier III Gene: If I was unwilling, I would not provide an option.
ME: If you'd accept a notary form as a way of confirming my ID and assure me that the account would be reactivated then we can move on.
SEI Tier III Gene: Would you like me to see if we can do that instead? I can make sure with my boss to see.
ME: If I did provide the photo ID, would my account reactivated, or would that simply allow the investigation to accur?
ME: occur*
SEI Tier III Gene: I cannot promise anything, but I will try.
SEI Tier III Gene: If you supplied your ID, that would supply you access to the account.
SEI Tier III Gene: That is the reasoning behind the request.
ME: No, that's the problem. It's stated in the e-mail that I need to verify my ID and my account will be reactivated without any strikes or penalties against it.
SEI Tier III Gene: As long as the information matches.
SEI Tier III Gene: What the email states is correct.
ME: So there would be no investigation? I would verify my information and the account would be reinstated?
SEI Tier III Gene: Correct.
SEI Tier III Gene: We are simply establishing that we are speaking to the proper person.
ME: Ok. If you can verify if a notary form would be sufficient I would greatly appreciate it.
SEI Tier III Gene: One second, let me check.
ME: Thank you.
SEI Tier III Gene: Ok, my apologies for the delay.
SEI Tier III Gene: I spoke to my superior and he is fine with having you send in a notary.
SEI Tier III Gene: We will need you to send in the original, so it will need to be by mail.
SEI Tier III Gene: If you can provide me an email address, I will send that out to you.

[krazylakshmi]

i had recived a email saying the account will remain banned untill proof of ownership is provided so i called n told them what the email said then he said the account will remain perm banned D:

[ryskar]

Guys, you're giving in and giving up far too easy. You have to quote these people and point out the contradictions.

You make it sound like a Phoenix Wright game. :3

I don't have anything else to add, just wanted to say that. SE is inconsistent at best, and at worst... well...