LM-17 wtf

[StrangeLove]

Sorry for the necro, but apparently playing the game is considered RMT activity now. Haven't played for years so I decided to start a new character yesterday. I created two different characters. One on Caitsith, my old server, and one on Midgard to try and get together with the people from another thread starting over. Was good throughout the day. Woke up this morning and tried to log and I got hit with LM-17. I hope they'll at least refund my Security token. Never in the previous 4 years did I have any problems with SE.

Of course no one can help and I imagine this Ban complaint will take weeks to 'look into'.

Agent Kim: Hello, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Kim: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with as much of the following information that you can:
Agent Kim: PlayOnline ID
PlayOnline Registration Code
Current Credit Card information, first 4 and last 4 digits only.
Registered Name
Phone Number
Date of Birth
Complete Home Address (Not email address)
Me: ID:
Me: CC
Me: Me
Me:
Me: 9-9-86
Me: address
Agent Kim: Thank you, . One moment please.
Me: Oh you want registration code. Sorry,
Agent Kim: Ok, I am back. Thank you for holding.
Agent Kim: The reason why your account received the LM-17 error was that it was determined that there was possible RMT activity done on the account.
Me: RMT activity?
Agent Kim: That's what I do see on here as the reason.
Me: I just created the characters yesterday and played the game.
Agent Kim: At this point then, , the only thing that I can do is for me to file a ban complaint for you.
Me: you've got to be kidding.
Agent Kim: This will be sent to the Special Task Force who will review your account. If the ban was made in error, they will notify you by email if it's reversed.
Me: wow. I imagine this is going to take weeks?
Agent Kim: There is no estimated time as it is handled by them. We only input the complaint in.
Me: Who do I talk to for a refund?
Me: 1 day I got to play. 1 day.
Me: This is ridiculous.
Agent Kim: If you are speaking about the software, then I would suggest for you to return it to the retailer you purchased the game from.
Agent Kim: As of right now, you have not been charged by us for a monthly fee.
Me: Cause retailers take back opened PC games, right?
Me: I guess file the complaint, please.
Agent Kim: Okay, what would be an email address you can be contacted by, ?
Me: @gmail.com
Agent Kim: Thank you. I have filed the complaint in for you. Once again, there is no estimated time, but you will be contacted if the ban on your account has been reversed.
Agent Kim: Are there any other issues I can assist you with right now, ?.
Me: no
Currently experiencing network delays, one moment please....
Network connection re-established.

I actually read through all these banning threads and just brushed them off. Silly me.

[bungiefan]

I love how they say to take the game back to a store for a refund. No retail outlet will take opened games back for a refund, they tell you you have to have the software company refund your money, as only they can deal with the registration codes and remove your ability to use the software. This is standard practice everywhere that sells software, though the logic behind it is faulty considering I don't know anyone that would buy a game, burn a copy, and then take it back for a refund when they can simply download a version with the protections already removed.

[Guppy]

Edit: Just checked on my pre-paid CC I've always used for FF and noticed they charged me 3 days after my suspension and them stating that it would not be charged during the suspension. God damn. That's what started this whole thing. They charged me when they shouldn't have and I had to request a charge back and it got my account suspended. wtf wtf wtf.

A merchant's contract with a credit card company can carry a fine of a hundred dollars or more for each chargeback, once some threshold has been reached. I'm guessing SE has to have passed this limit, thanks to a combination of RMT fraud, flaky POL billing mess-ups, and rage-quit chargebacks.

There's probably some intense pressure on customer service to deal harshly with any instances of credit card problems, even when it stemmed from their mistake originally.

[Silenka]

SE is a fucking bullshit company anymore.

Also,

Me: 9-9-86

WTF you have the same birthday as me but 1 year later.

[Charismatic]

born one day after me rather than one y ear

[acheronn]

Thought I'd post here to give some hope to some fellow players that received the email stating you were banned due to a chargeback on your CC.

I was LM17'd back in September, contacted chat support numerous times and they always gave me the canned response "You were banned for irregular activity.. We will resubmit a ban reversal review" blah blah

Last month I tried contacting them again and received the same response. Today I spoke with "Agent Kim" Once I verified the Credit card on file she told me "Please wait a moment while I reverse the ban." /joy

I guess its all about finding the right person ^^

Now that I uninstalled FFXI I have to wait 6 hours while pol is updating.. man I cannot wait to log in! Goodluck all

Edit: Just remembered I had around 10mil on the AH when I was banned.. wonder if that will be in my dbox ;o