LM-17 wtf

[Myrrh_Quetz]

Just so people know. It's not a banning for no reason. I got hit with this last month and the guy I talked to on the phone said it was a new way for SE to prevent people from doing false Charge backs(A lot of people didn't actually have a charge back so I don't know). Apparently they were losing a lot of money off false charge backs.

It's still stupid and all that but there is a "reason".

[nitsuj]

*goes to check his CC info is up to date*

[Darlin]

Has anyone ever reported SE/PoL to the California's Attorney General's office?

[TaruMortis]

Has anyone ever reported SE/PoL to the California's Attorney General's office?

For what? Their ToS means they can ban your shit for whatever reason.

[Minions]

For what? Their ToS means they can ban your shit for whatever reason.

ding ding ding we have a winner. You have no right to play this game, if SE decides for any reason (or no reason at all)!

[Kaishen]

Chat transcript #2

SEI POL Michael: Hello, Jacob, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.

Me: ok

SEI POL Michael: You've contacted us earlier regarding the issue correct Jacob?

Me: i have, but i have discovered new information since then.

SEI POL Michael: All bans on their own are permanent. However give me one moment while I look yours up.

Me: understood, but a number of other people i have spoken to who were banned last night presumably for the same reason, since we all had the credit card charge back ban issue last month, were told by SE that their account was being investigated and would likely be returned to them

SEI POL Michael: Correct, we have been issuing those statements out when accounts have met a certain criteria.

SEI POL Michael: What is the first 4 and last 4 digits of your card?

Me: XXXXXXXX

SEI POL Michael: Thank you, card number is verified. Give me one moment.

SEI POL Michael: Have you already submitted a ban complaint?

Me: i was told by te person i spoke with this morning that a complaint had been filed on my behalf, but i have no record of it other than the chat transcript

SEI POL Michael: I do see here that it has been investigated and you will be contacted regarding the issue.

SEI POL Michael: Depending on when you've called in, we've received newer information as to what happened.

Me: i did the chat as soon as it opened at 9am this morning

Me: (well 940am after the wait)

SEI POL Michael: Yeah, we've been updated since then.

Me: can you tell me the result of the investigation and whether i may get my account back?

SEI POL Michael: Basically accounts that were banned this time were for fraudulent charges initiated on the account.

SEI POL Michael: The system picks that up automatically as a flag and bans it.

Me: even though it did the same thing last month and i got it cleared up?

SEI POL Michael: Going over your account itself, I do see here that it's been the same name for the past 12 months.

SEI POL Michael: The thing that happened last time was a bit different, it was broader in scope.

Me: ok

SEI POL Michael: Since it has been escalated, expect a contact from us within 48 hours for that to be reversed.

SEI POL Michael: I cannot guarantee that it will be 48 hours but that's what we've been told regarding this issue.

Me: okay

Me: do you know how they will contact me? phone or email?

SEI POL Michael: Usually phone number is the first contact unless noted.

SEI POL Michael: Are there any other issues I can assist you with right now, Jacob?

Me: i don't think so. thank you, this was much more helpful than my chat this morning.

SEI POL Michael: I do apologize for this morning, we had no info to work on as it just hit us immediately in the morning.

Me: you and me both

SEI POL Michael: Thank you for visiting PlayOnline Chat support, Jacob! Take care and hope to see you online!

[Aksannyi]

Okay well, I am pretty pissed off. I changed my credit card information at the beginning of the month after the first LM-17 thing came up, because my other one was due to expire anyway. I got this same bullshit again, and well, they are just dicking people around.

I specifically asked the guy I spoke to after the first issue if this was going to be a monthly occurrence, and he said no. ORLY?!?! And now I have to wait 48 hours for them to go through their investigation.

This is shoddy customer service at best. I'm tired of it. I know SE Rep was reading this ... READ THIS: STOP FUCKING SUCKING AT EVERYTHING, GET YOUR SHIT TOGETHER.

[ryskar]

I got the same thing. They said "it's a little different this time."

So now I'm on some waiting list with all you guys. I got warned not to contact them again for at least 48 hours (this was my first time contacting them...)

Serious business, I guess.

Oh yeah, last time they didn't email me to notify me that I was unbanned. I just happened to try logging on after I got home from work at 11:30 pm on a Saturday, and I was in... What about everyone else?

[Greg]

I got this too, didn't even realize it until I read this thread and tried to log on. I JUST updated my CC info too... Fucking bullshit.

[liquinas]

What exactly is the issue anyway, and is it only with Visa cards?

[Aksannyi]

The first issue was apparently for chargebacks, if you've ever had one, you got the "ban" message.

This issue, apparently, is if you've changed your card often. Doesn't matter which kind. They seem to see it as fraud. The only cards I've used have been my own, and my mom's once or twice. They saw the different name, asked me about it, and I told them it was my mother's card and that the differing last name was my maiden name. The guy said that he escalated it and that I should hear back in 48 hours.

I'm annoyed, to say the least.

[liquinas]

Wonder how often is often. I've had my account on my gf's card for about a year and I actually need to switch it to another card soon since she moved banks. Now I'm concerned about doing so >_>

[Nattack]

couldnt they have just done it both at the same time? seriously. if i didnt just convince a friend to start playing again. hurr this sucks

[krazylakshmi]

idk this is pretty dumb i've been playing for at least 4 and a half years 11 75's >_> very good equip rich also last month i had got the rollback Lm-17 then i've spoke to 2 ppl yesterday saying it was a Perm Banned but i didnt even do anything i really dont wanna restart cuz i had alot of shit they had sent a email for the unban thing but im fixin to call again in like a hr n 40min hoping the 2 people i talked to didnt know what the fuck they was doing or hope i get that email saying the unban was revoked cuz like i said i honeslty dun wanna restart

[Kaishen]

Has anybody that got hit by this managed to get their account back yet?

[krazylakshmi]

gdi i think i talked to a black lady ? not racist but she wasnt very smart i had to say my verfi account repeat 3 times..lol anyways she said over meybe 5k accounts had this happpen so... she told me like i would either be called or a email again they cant just return it back on... reallly gay cuz last month i had talked to the dude like 15min after my shit got turned back on and said this was only gonna be a one time thing which sucks cuz she did not have a answer so now i gotta wait for a phone call or email... missed bcd last nite 4 whms droped... orz 3 war missed both,, so fuckin gay plus i had gotten thf to 37 to 59 in 2 days really sad cant play atm this is fail

[krazylakshmi]

pretty bad they cant just turn the account back on like last nite i use to live in florida and my friend bro worked for them .. woulda been golden by now, but i gotta wait pretty sad been lookin for a good free MMO i ordered another card gonna lvl another char rdm taro gonna aim for 3 days... so i will have a PL account that will be cool but yea this is fail last month it happend on a friday i think had to wait till mondey but now gotta wait (((((((((((( sad face

[isladar]

You're really hard to understand.

[LM17]

I called SE, basically if you're credit card has ever had fraudulent activity (i.e. your number was stolen, card cancelled, etc) you were mass banned.

9/10 people can get it reversed after 48 hours by calling and getting a ban petition filed. There are no guarantees on this or on the time frame.

Hopefully these get resolved in the next few days. You're supposed to get an email or a call once they have reviewed it and made a decision.

I'll post an email when I get one...

[xmeilynx]

Called PlayOnline this morning, yes this issue is only occurring for ppl that had a problem with their CC info last month- theyre being investigated as to stop fraudulent charges. File for a ban complaint- as I was told- I'll go a "bit faster" if you have access to a fax machine. Fax PlayOnline a copy of you photo ID along with your PlayOnline ID.
Fax # 310 356 3833

Do NOT add in CC info or passwords of any kind.


This matter "should be solved" within 48 hours.

GL to everyone that was banned. Hope we all get our accounts back.


-Meilyn