LM-17 wtf

[lovehatehero]

I just got off the chat with SE and they told me my account was permabanned after a week of waiting. Either this rep is an idiot or they are seriously jerking people around. Cause this is crazy.

[Aidin]

tl;dr = LM-17, came here, read thread, POL chat, hope he wasn't lying and it gets fixed!



So, I logged on to LM-17. First thing I did was check the other account on the credit card, and then all the accounts linked to my SE ID. Second, I came here and read this thread. Then I contacted POL Support. Here's what I got

Wait one moment while you are being connected. To better assist you, please have the following information ready:
PlayOnline ID,
Full name on the account,
Date of birth,
PlayOnline registration code,
First 4 and last 4 digits of the CC.
You have been connected to SEI POL Joevan.
SEI POL Joevan: Hello, Tim, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
Tim: ok
SEI POL Joevan: For verification purposes, may I please have the first and last 4 digits of your credit or debit card?
Tim: #### ####
SEI POL Joevan: We have verified that your account was banned due to charge-back.
Tim: oh thank god
Tim: That's a huge relief
SEI POL Joevan: Unfortunately, we are unable to unban your account at this time. We ask that you leave us your contact information, and we will file a ban complaint for you as we investigate this further.
Tim: What contact information do you need? Email and Phone?
SEI POL Joevan: Either one or both.
Tim: [email protected]
Tim: and (###) ### ####
SEI POL Joevan: Thank for giving us this information. Are there any other issues I can assist you with right now, Tim?
Tim: I guess not, Unless you know why it can't be reversed? Its the STF investigating it or something?
SEI POL Joevan: it was banned only recently, and attempting to unban it now will cause an error when updating.
SEI POL Joevan: We need to give it at least a day's time to process before we can change it again.
Tim: Oh, ok, I read that some people we're having that problem earlier today. Thanks for your help!
SEI POL Joevan: You're welcome, and thank you for visiting PlayOnline Chat support, Tim! Take care and hope to see you online!
Your session has ended. You may now close this window.

[Izzy]

This just happened to my Einherjar mule. I have two other accounts on the same credit card and they're fine.

This has to be the absolute worst customer service ever haha. You can't even contact them because it's outside PST business hours.

Remember when Sonomaa said SE was trying to kill their own game? hahah

[Jiggawhat]

they keep telling me im perma banned has anyone been told they were perma banned but not, cause I think its game over for me.....

[richardd]

I just got off the chat with SE and they told me my account was permabanned after a week of waiting. Either this rep is an idiot or they are seriously jerking people around. Cause this is crazy.

i seriously doubt anyone would get a perma for a billing issue. EVER. unless there was something else you did, to add onto it, lol.

even than, having them stall it out still sucks monkey tits. i hope they have a completely new staff or something for XIV.

[Aksannyi]

Well if they do the investigation and do determine it's fraud - even if it isn't, since SE is pretty retarded, after all - then they can ban you, it's just as good of a reason as botting or using App. Actually I'd think that credit card fraud would be a pretty strong reason to ban someone.

[Jiggawhat]

im on 360 ive never done anything like apps or anything
but after there investagation idk if i can get my account back

[Izzy]

I'm just more annoyed that they LM-17'd a simple Einherjar mule we have. Am I going to come home tomorrow and see that my main account has been banned simply because I decided to put more than one account on a credit card?

[jmc]

Been reading through this thread....

are people still getting banned for charge backs today?

I lost my debit card (linked to account) 3 weeks ago, and I have not updated my CC information yet. Am I gonna get the banhammer? >.> (with no way to verify my CC information, as I don't have the card)

[uzuraga]

talked again with SE agent.....

You have been connected to SEI POL Joevan.
SEI POL Joevan: Hello, Juan, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
Juan Cabrejos: hi Joevan
SEI POL Joevan: For verification purposes, may I please have the first and last 4 digits of your credit or debit card?
Juan Cabrejos: ok
Juan Cabrejos: xxxx first 4
Juan Cabrejos: xxxx last 4
SEI POL Joevan: Thank you. We have comfirmed that your account was banned due to illegal activity.
SEI POL Joevan: Unfortunately, we are unable to unban your account at this time. We encourage you to leave us your contact information so that we can file a ban complaint as we investigate this further. Once the investigation is complete, we will contact you as soon as possible. We apologize for the inconvenience.
Juan Cabrejos: Mr Joevan..
Juan Cabrejos: how i fill the complaint?
Juan Cabrejos: im very upset
SEI POL Joevan: We file it for you. Just leave us your contact information.
Juan Cabrejos: ive been using the same Credit card for over a year
Juan Cabrejos: and i never had a problem
Juan Cabrejos: until this month
Juan Cabrejos: and im getting the LM-17 since 1 week now...
Juan Cabrejos: i live in Peru now ...so its hard for me to call USA....
SEI POL Joevan: We apologize for the inconvenience, Juan. Please, leave us your contact information and we will get back to you as soon as possible.
Juan Cabrejos: phone: 511-994233238
Juan Cabrejos: email: [email protected]
SEI POL Joevan: Thank you for this information. Are there any other issues I can assist you with right now, Juan?
Juan Cabrejos: when im getting this answer?
SEI POL Joevan: We do not know when, but you will recieve an answer the moment this investigation is completed.
Juan Cabrejos: ok ty Joevan...how long this can take...already been 1 week
Juan Cabrejos: im calling also my CC company
SEI POL Joevan: I apologize; we just do not know how long this will take.
Juan Cabrejos: so they can contact SE...is there any phone they can contact .?
Juan Cabrejos: a proper legal bank service area?
SEI POL Joevan: Excuse me whilst I escalate this to a supervisor.
Juan Cabrejos: ty
SEI POL Joevan: There is no number available for that kind of service.
Juan Cabrejos: so how my Credit card bank can contact SE about this theme?
SEI POL Joevan: They don't have to.
Juan Cabrejos: hmmmm
Juan Cabrejos: sorry im frustrated
Juan Cabrejos: if the problem is a credit card fraud
Juan Cabrejos: which is really a mistake....how can my credit card bank help me out to solve this problem?
SEI POL Joevan: You will have to discuss that further with your bank.
Juan Cabrejos: because they are the source of the problem according to SE
Juan Cabrejos: hmmm
Juan Cabrejos: ok Joevan
Juan Cabrejos: i understand
SEI POL Joevan: Are there any other issues I can assist you with right now, Juan?
Juan Cabrejos: no Joevan , tnx for ure help...hopefully this situation will be over soon
SEI POL Joevan: You're welcome. Thank you for visiting PlayOnline Chat support, Juan! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!


im soooooo sooooo frustrated.....

pls anyone have other solution or anything?

ty

Uzu

[krazylakshmi]

mine account is 100% gone lol

[Mistress Stowastiq]

Been reading through this thread....

are people still getting banned for charge backs today?

I lost my debit card (linked to account) 3 weeks ago, and I have not updated my CC information yet. Am I gonna get the banhammer? >.> (with no way to verify my CC information, as I don't have the card)

Can you contact your bank/card company and get the old info just to write it down? Surely they have that recorded some place?

[Jiggawhat]

You have been connected to SEI POL Joevan.
SEI POL Joevan: Hello, Juan, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
Juan Cabrejos: hi Joevan
SEI POL Joevan: For verification purposes, may I please have the first and last 4 digits of your credit or debit card?
Juan Cabrejos: ok
Juan Cabrejos: xxxx first 4
Juan Cabrejos: xxxx last 4
SEI POL Joevan: Thank you. We have comfirmed that your account was banned due to illegal activity.
SEI POL Joevan: Unfortunately, we are unable to unban your account at this time. We encourage you to leave us your contact information so that we can file a ban complaint as we investigate this further. Once the investigation is complete, we will contact you as soon as possible. We apologize for the inconvenience.
Juan Cabrejos: Mr Joevan..
Juan Cabrejos: how i fill the complaint?
Juan Cabrejos: im very upset
SEI POL Joevan: We file it for you. Just leave us your contact information.
Juan Cabrejos: ive been using the same Credit card for over a year
Juan Cabrejos: and i never had a problem
Juan Cabrejos: until this month
Juan Cabrejos: and im getting the LM-17 since 1 week now...
Juan Cabrejos: i live in Peru now ...so its hard for me to call USA....
SEI POL Joevan: We apologize for the inconvenience, Juan. Please, leave us your contact information and we will get back to you as soon as possible.
Juan Cabrejos: phone: 511-994233238
Juan Cabrejos: email: [email protected]
SEI POL Joevan: Thank you for this information. Are there any other issues I can assist you with right now, Juan?
Juan Cabrejos: when im getting this answer?
SEI POL Joevan: We do not know when, but you will recieve an answer the moment this investigation is completed.
Juan Cabrejos: ok ty Joevan...how long this can take...already been 1 week
Juan Cabrejos: im calling also my CC company
SEI POL Joevan: I apologize; we just do not know how long this will take.
Juan Cabrejos: so they can contact SE...is there any phone they can contact .?
Juan Cabrejos: a proper legal bank service area?
SEI POL Joevan: Excuse me whilst I escalate this to a supervisor.
Juan Cabrejos: ty
SEI POL Joevan: There is no number available for that kind of service.
Juan Cabrejos: so how my Credit card bank can contact SE about this theme?
SEI POL Joevan: They don't have to.
Juan Cabrejos: hmmmm
Juan Cabrejos: sorry im frustrated
Juan Cabrejos: if the problem is a credit card fraud
Juan Cabrejos: which is really a mistake....how can my credit card bank help me out to solve this problem?
SEI POL Joevan: You will have to discuss that further with your bank.
Juan Cabrejos: because they are the source of the problem according to SE
Juan Cabrejos: hmmm
Juan Cabrejos: ok Joevan
Juan Cabrejos: i understand
SEI POL Joevan: Are there any other issues I can assist you with right now, Juan?
Juan Cabrejos: no Joevan , tnx for ure help...hopefully this situation will be over soon
SEI POL Joevan: You're welcome. Thank you for visiting PlayOnline Chat support, Juan! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!

I had almost the same today IDK if I can get my account back atleast he didnt tell me it was perma banned again

[krazylakshmi]

Dear customer,

Upon reviewing the information that you have provided, we have concluded that the action taken on the account will not be reversed. Keep in mind that this action will not be amended until proof of ownership is provided.

Thank you,
PlayOnline Information Center

[Minions]

Dear customer,

Upon reviewing the information that you have provided, we have concluded that the action taken on the account will not be reversed. Keep in mind that this action will not be amended until proof of ownership is provided.

Thank you,
PlayOnline Information Center

Do they read what they type? or did they just add not to the email, and then send it? The "Keep in mind that this action will not be amended until proof of ownership is provided" is very weird. Did you not give the correct information, and thus they will not unban you?

[krazylakshmi]

idk ima call em tmr and tell them the full name address cc stuff and um my PoL reg code

[Staleyx]

Its been 2 days so far for me, they said they would email or call.

[Aidin]

^ Same, I got excited when messenger showed a new Email, but it turned out to be the MSN crap I can't add to my junk list >_>

[sruon]

Not really related, but I got 4 (out of 6) chars deactivated today, and I can't even know why, because of maintenance.

Obviously, I didn't cancel them myself.

[icharis]

You have been connected to SEI POL Joevan.
SEI POL Joevan: Hello, William, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
SEI POL Joevan: For verification purposes, may I please have the first and last 4 digits of your credit or debit card?
Me: #### ####
SEI POL Joevan: The number you provided is not the correct number.
Me: Strange.
Me: #### ####
SEI POL Joevan: We have confirmed that your account was banned due to illegal activity.
Me: Which was?
SEI POL Joevan: Unfortunately, this account cannot be unbanned. We apologize for any inconvience this has given you.
Me: What was the illegal activity?
SEI POL Joevan: Details as to why a ban or suspension might occur are not disclosed. We use several tools, some of which are automated to evaluate account activity.
Me: Then let me talk to your supervisor.
Me: I didn't pay to play for 4yrs to have you tell me that I can't know why I was banned.
SEI POL Joevan: Please wait as I discuss this with a supervisor.
Me: Especially after I waited for 7 working days to find this out.
SEI POL Joevan: We do apologize for the inconvenience you have dealt with over this issue. We are constantly looking at ways to improve the quality of our service to assist you in the best possible way.
Me: Improve the quality of what?
Me: You're not trying to assist me, otherwise you'd be trying to find a way to unban my legit character.
SEI POL Joevan: If you wish to dispute this ban, you can send a letter to our company address with the subject "attn: William Bisby"
Me: What info do I need to provide in the letter?
Me: I still want to know why I was banned.
SEI POL Joevan: Ask whatever you feel needs to be address.
SEI POL Joevan: In the letter, of course.
Me: You guys banned me in the middle of the month along with a ton of other users for no reason.
Me: I want to know why I was banned from this game.
SEI POL Joevan: Ask that in the letter. We cannot further assist you here.
Me: I sent all the info I was asked to send in, including a fax of my driver's license and POL ID and I find out almost a week later that I'm banned for some "illegal activity".
Me: I shouldn't have to write a letter to someone after waiting over a week.
SEI POL Joevan: We are sorry for the inconvenience. Are there any other issues I can assist you with right now, William?
Me: This isn't an inconvenience, this is a joke of something you guys call customer service.
Me: I would like to speak to whoever is above you please.
SEI POL Joevan: He will not tell anything more than what I am telling you now.
Me: Then find someone that will. I've been a loyal customer for over 4 yrs.
SEI POL Joevan: Is there anything else I can help you with?
Me: Yeah, find someone that knows something more than you.
Me: Or will tell me more atleast.
SEI POL Joevan: There is no one here who will tell you more than the information I have provided.
Me: So you just ban customers without reason? Some magic program software that makes the decisions and then you can't back them up?
SEI POL Joevan: Are there any other issues I can assist you with right now, William?
Me: I keep asking questions and you keep asking if there's anything else that you can help with. What -CAN- you assist me with?
SEI POL Joevan: William, I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time.
SEI POL Joevan: Thank you for visiting PlayOnline Chat support, William! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

See me online? This was my 7th conversation with a representative. I have given them all the info they asked for including registration date, birthday, past credit cards used, copy of driver's license, ect.