The complaints are:
1. Licensing of the online games software disguised as a sale
2. Monthly fees ("fees") to play online games
3. Penalties for late payment fees
4. Interest charges for late payment fees
5. Charges while the online game account is suspended
6. Termination of the right to use the online game for late payment of the fees
7. User restrictions and conditions related to the online games
8. Termination of game data for late payment of the fees
Lets see...
1) Normal for mmos
2) Normal for mmos
3) Sounds like a credit card company
4) Sounds like a credit card company
5) Sounds like a scam company
6) Hello, if you don't pay for something, are you shocked that they cut it off?
7) Their game, their rules
8 ) Their game, their rules
All in all, this set of complaints seems to boil down to: "your billing department is confusing."