Of course not, but I don't think any companies gives players what they want, it's just that some can accurately pinpoint what their playerbase should get and they do it properly. I gave you an example earlier where Blizzard employee tell people why they couldn't get what they wanted, and the argument was logically sound.
SquareEnix logic make absolutely no sense, their answers are evasive at best, and they fail at convincing us that we have to accept this. Even worse, they often try to give player "what they want", except they picked some retarded request.
"We would like to have monster pet" ---> Pankration
Did they really listen? The request in the first place was retarded and couldn't work, so why did they made some half assed content to give people what they want? Why bother with a system like pankration if your game can't support it? I enjoyed pankration for what it was, but was it a good time investment? I doubt so.