Do you see the fucking irony here? If you understand we can't understand each other without a dialogue, why do you think SquareEnix can understand us if they don't communicate with us?
I thought it was an evidence, but if you really want an explanation, I will give it to you.
Let's say you're at a fanfest and you're asked a question about a cheese sandwich. You think it's funny and bring the idea back to the developper who implement it to the game. What you don't know however is that everyone around was pissed at the stupid question, and adding it to the game piss them off even more. If you were in the crowd, maybe you would have realized this, but how can you since you stayed with them a whole 10 minutes.
The people who make the game should be the one listenning to the "issues". It's always a gamble if a 3rd party (or a 4th ) pass the message around. Why? Because sometime, you need to actually ask a question, to understand the question that was asked to you...however, someone who isn't directly related might miss the subtetly of the initial question.
And let's go with a quiz now.
Q) Why are people pissed at the cheese sandwich in the first place?
1) Because cheese sandwich are serious business
2) Because someone wasted a precious question on something useless when they know it's the only time of the year where they can "hope" to get an answer.
3) Because they were hungry
People want answer. We need them to appreciate the game, and Squareenix isnt answering.