I phoned Dell, and the guy used Go-To-Assistant and was able to get a "hands on" view on my problem, and said that it's probably a software issue (he wanted me to call a different department which charges fees per hour of conversation...) . But see the problem is, this used PC came with Windows XP already installed back to factory settings, and IT HAS NO CD DRIVE. So I have to end up buying an external cd drive eventually. This is actually a laptop I'm setting up for someone with all the essentials, I was able to download alot ointer ware online, even the one for the lexmark printer software (from their website) etc.