Playonline Email - No 3-D = No Service Sept 1st 09

[Ratatapa]

^ That. The standard reps have provided me with incorrect information EVERY SINGLE TIME! No exceptions. I've always had to move up in the chain of command to get any real answers.

I'd ask to speak to a supervisor and verify it with them before I started to put any stock into what the run of the mill rep said. They do nothing to familiarize themselves with your account before giving you answers. So they're rather uninformed on your particular situation. They also LOVE those scripted answers, so they'll feed you that bullshit all day long as long as it makes you content.

WEll as sad as it is, i worked in a call center once, (for a ISP company) and it's not always the representative (sp) fault, usually, in call center you have a Protocol of Questions/answers to give, and "stuff you can and can't check".

So the situation you have now about them not giving you info, is not SE's only but mostly all call centers bullshit

[Sarial]

POL has always had problems updating multiple accounts with the same CC info on the same day, wait a while (perhaps even as long as 24hr) and try again. Friend of mine has 4 or 5 separate accounts and goes through hell anytime he has to resub his CCs.

I didn't have to resubmit my stuff, though. Just her. Calling SE now.

Protip: Your call will be answered in the order in which it was recieved.

[ringthree]

Let's call it what it is then, risk management. They're willing to lose some unknown number of their legitimate playerbase just to cut and cauterize the RMT (lol typed RDM at first) legion that plagues them.

Yep, and it's because the RMT changed their strategy. Back with RMT were paying their bills and farming it out SE didn't care, but once the RMT switched their strategy to smash and grab accounts and not paying for their accounts SE had to do it to make their money.

This might have a beneficial side effect of further squeezing out the RMT, but they will just find new and interesting way of fucking everyone over.

Yeah... buying gil and accounts doesn't hurt anyone. /sarcasm off.

[Gadritan]

WEll as sad as it is, i worked in a call center once, (for a ISP company) and it's not always the representative (sp) fault, usually, in call center you have a Protocol of Questions/answers to give, and "stuff you can and can't check".

So the situation you have now about them not giving you info, is not SE's only but mostly all call centers bullshit

Yeah, I completely understand that. That's why I said to talk to a supervisor. Even the reps that are intelligent enough to help you out are pretty much handcuffed by their own policies.

[Nattack]

WEll as sad as it is, i worked in a call center once, (for a ISP company) and it's not always the representative (sp) fault, usually, in call center you have a Protocol of Questions/answers to give, and "stuff you can and can't check".

So the situation you have now about them not giving you info, is not SE's only but mostly all call centers bullshit

its not about fault though, its about whether they know what they're doing or not.

I worked for Comcast Home Networking, the big wigs never care about communication, they just give you a task whether you know what to do or not.

training resources: 0$, not even paper

[Edrakali]

Weird I called SE 1 week ago and I told the guy that my country has no banks that support 3-D Secure service so he said he will change my billing information if I can confirm my account information (PoL ID, PoL registeration code, address, etc)... After going through those questions he asked for my credit card info (the un-verified one) But unfortunately it got declined and currently I am investigating that.

To all those disparate people... I have been searching about this since this month (since my card expires this month). Basicly if you live in the US you can EASILY get a debit card that supports 3-D secure from Western Union or the nearest Walmart, if you don't then you can have a friend in the US pay for you (he must have your PoL info) and you could pay him back with paypal or something.

[Nattack]

Yep, and it's because the RMT changed their strategy. Back with RMT were paying their bills and farming it out SE didn't care, but once the RMT switched their strategy to smash and grab accounts and not paying for their accounts SE had to do it to make their money.

This might have a beneficial side effect of further squeezing out the RMT, but they will just find new and interesting way of fucking everyone over.

Yeah... buying gil and accounts doesn't hurt anyone. /sarcasm off.

wont affect RMT unless they're using a north american account


edit: A friend from the US?

guess i shouldnt have burned those bridges on my 22nd birthday. but they just kept serving me shots.

[ringthree]

wont affect RMT unless they're using a north american account

It's got to be more expansive than that. There is definitely a group in Japan lobbying for this protection for Japanese companies. It was mentioned in a previous thread, but I can't find it now.

[Sarial]

"Accounts have been suspended as early as yesterday"

Even though the e-mail says you won't be canceled until the first, they reserve to cancel you. . .yesterday.

[Gadritan]

Basicly if you live in the US you can EASILY get a debit card that supports 3-D secure from Western Union or the nearest Walmart

Uhhhhh no?

[EvilSid]

I'm glad I've found a prepaid credit card supported by Verified by Visa here in Italy, but I'm ready to say goodbye to the 60% of the playerbase

[Siniroth]

So uh, will this halt PS2 users too? I have my CC info input on a PS2 and I had no issues, nor have I gotten a new email either

[Gadritan]

Basicly if you live in the US you can EASILY get a debit card that supports 3-D secure from Western Union or the nearest Walmart

May be a regional thing. I just called Wally World and either the local yocals are just retarded (which may be the case, I think it's a requirement to work at this one) or it's not supported in my area. Tried WU and no dice there either.

[Retrieving/C.D/Searain]

I'm glad I've found a prepaid credit card supported by Verified by Visa here in Italy,

for future reference: was it a PostePay by chance?

[Aksannyi]

I like how some people think it's so easy to get credit.

[ramp]

No mail yet, although if it hits, it means bye bye ffxi.
Getting a credit card is a major major pain in the ass over here, video game isn't worth switching banks /cards to do so.

[Vito]

Wonder how big of a hit my friends list will take this time...

[Koolayde]

Remember everyone, they are doing this for OUR protection.

/sarcasm

[DancingEdge]

<.<

Credit is annoying.

People with shitty credit who're unemployed probably stand a better chance at getting a credit card than I do as an employed and decently well off person who simply doesn't use credit for much.

[Xyle]

SE was walking the tightrope of sanity for a long time now. Was only a matter of time before they fell off.

Provided the e-mail was not an elaborate troll, if it was, I tip my hat to you, I see SE doing this in waves. If they were intelligent in their execution, it would lower the public outcry. One thing that we learned about the Warden/AV issue is that the only way to make SE respond to anything, is bad press.

Some people are going to respond to this as "Fuck this shit." and cancel their accounts. Others will want to do something about it. SE will not respond to anything unless we generate an outcry large enough that it spreads through the MMORPG communities and the internet itself.

The question is how...