Little offtopic, but I work in a call center as well, for an ISP, not doing outgoing most of the time, but Tech and Customer Service, and this is the one place i've stayed the longest becase it's exactly as you described: Tried out Bell, and some other ISPs (also in Quebec), and the training is light on the technical HIGH on the sales, they want it in EVERY call.

Literally "You hear music in the background? Suggest our music service. You hear children? Suggest our music services. Most will say no, but some will say yes." Not a direct quote, but pretty damn close.

That said, the place I work know does not do that. They tell us to make a sale when we can, if the customer doesn't like their speed, offer them an upgrade if the connection is working right (obviously if the connection is broken, and providing bad speed, we try and fix that first). It does have it's own problems though, but not one's that make me feel like i'm more of an ass than I already am.

That said, it all depends on the person you get calling you. Some are like sales robots, they don't care, DnL List? They don't care. You purchase something? They don't care. THen you get the asses who WILL mark your # down for future calls, and the occasional guy who will TRY to abide by your wishes, but is lkely screwed by a shitty system at the office.


Quote Originally Posted by Mirinika View Post
I've worked for several call centers and the only thing that you need to know is , we don't give a shit. That's all. Be it for customer service or for surveys or other stuff , the policy is usually to keep calling and calling and calling and calling and calling.The customer doesn't matter. Only money does and there's always a way to convince you , always. That's how the company usually view customers. That's how it was in all the call centers I've worked for anyway. I've never been to a call center where there was a do not call list. That's not saying much because I did a lot more technical service than surveys and sales but still , it's always the same philosophy : It's always about how quickly you can end the call , how much money you make per call, how much services you offered them etc. Even when I was doing technical service the main goal of each call was to sell as much shit as possible. Solving the problem was a distant goal on the list. And also I've never worked at a call center where there was a way to input a complaint about something. There's always an e-mail to contact an executive comitee( which always got shit done but no one wanted to contact them ... "I WANNA TALK TO A REAL PERSON, NOT A STUPID COMPUTER" ) but that's pretty much all. If it can help you I also live in Quebec. Oh yeah , whoever you're talking you hates you to no end so there's no real need to try to find a way to piss him off he's already pissed.