Was anyone elses account charged extra?

[Kurokikaze]

When you deactivate/reactivate; your CC info stays saved on the account. You don't need to change anything to reactivate it unless of course you have a new CC. Which is my current dilemma. I've been trying to reactivate one of my accounts but I'm getting owned by this SecureCode bullshit. I guess thats SE telling me "Don't come back." :/

I'm at the point where I may just borrow the game for 360 and install it just to get past the authentication. If that still works that is.

Why is it so hard to GIVE SE money? Do they not want it?

[Izzy]

So an account you had deactivated/canceled/deleted got activated and hacked?

Exactly. You don't have to re-enter the information if the POL account is still active and the card is still valid.

The POL guy told me when I put the card on the account and everything.

[Calintzpso]

I canceled my account august and wasn't billed from September on. I happily play Aion now and visit these boards once in a while to laugh at SE's fuck ups. Today I have a reason, and I was feeling artistic.

I checked my online billing today.

http://i197.photobucket.com/albums/a...58c7a665-1.jpg

...Enhance....Zoom...

http://i197.photobucket.com/albums/a...o/58c7a665.jpg

...

http://i197.photobucket.com/albums/a...e5456655-1.jpg

...hmm...

http://i197.photobucket.com/albums/a...o/e5456655.jpg
The font is made of wut's

Fuck Water-boarding...I want to sodomize every fat ass fucker employed by SE with a bundle of Salty Pretzel sticks. That will "Cut and Cauterize" there hemorrhoids nicely.

Come Monday morning be prepared Square-Enix...

http://i197.photobucket.com/albums/a...o/bd27f3e9.jpg

And I'm all out of gum...

---

You will never look at a pretzel stick the same again.

[Yabby]

Never got double billed before, but alas all good things come to an end

[Kurokikaze]

Seriously, how does SE get away pulling this shit? I want to see Blizzard try something like this.

[Lovex]

Seriously, how does SE get away pulling this shit? I want to see Blizzard try something like this.

They think no matter how shitty they treat their player base, the same people
they ban unjustly, charge extra and screw over. will just play FF14 anyway.
which is all they really care about now anyway.

As a long time customer, part of me doesn't want to see the game die
or the company goto shit but, another big part of me has watched
this company treat us as a customer base, like total trash.

It would be nice if someday they were a taught a lesson as to how
to treat customers, as a business should.

They are very insincere and are determined to alienate us.

[Lahan]

Account not active anymore due to 'Verified by Visa.' I rarely look at the billing, but they don't have charges itemize anywhere within POL?

I remember someone saying they called SE and told them their card company does not do this, and SE fixed it for them so they could still use their card.

[Dooom]

I remember someone saying they called SE and told them their card company does not do this, and SE fixed it for them so they could still use their card.

I also know several people who phoned SE up about this, were told "we'll fix it for you" several times, and got nothing.

[Xavier]

Nice, just checked my balance before heading out to the store, and found I had two charges of $25.90 from Square.

I wonder which account of mine will get banned when I call to complain.

[DAKPluto]

They're doing their monthly maintenance, so the guy can't tell me what the charge is for Q_Q

What kind of fucking dumbasses do a maintenance on their systems keeping you from seeing charges at the very time they do charges...

[DAKPluto]

Exactly. You don't have to re-enter the information if the POL account is still active and the card is still valid.

The POL guy told me when I put the card on the account and everything.

How did the hacked account rack up nearly $50 in one month?

[Lovex]

What kind of fucking dumbasses do a maintenance on their systems keeping you from seeing charges at the very time they do charges...

What I was thinking... Just wow at SE.

[Destinye]

What kind of fucking dumbasses do a maintenance on their systems keeping you from seeing charges at the very time they do charges...

Every company in the world. The major difference is it's likely most never had to deal with a foreign company in this way before so it just seems like a more "in your face" problem. Most of the companies based in your respective country will do maintenance on their systems usually in off hours or dedicate a full day to sometime weeks at a time and unless I've been living under a rock when the technology age hit, it will prevent access to database information, especially if you're in the lowest end of the COC, even more so if you're trying to access said information as a consumer.

This isn't an SE specific problem, it just seems like it because they work differently over there in Japan. It's fucking annoying but SE isn't the only company that would pull this.

[Kaylia]

Exactly. You don't have to re-enter the information if the POL account is still active and the card is still valid.

The POL guy told me when I put the card on the account and everything.

Are you sure? I remember having to input my info again a while back? That's fucking retarded if it's the case.

Anyway, how did they reactivate/steal 3 of your account with that Card? Let's pretend rmt got info from one of your account, the other 2 shouldnt have been billed.

[Kaylia]

Every company in the world. The major difference is it's likely most never had to deal with a foreign company in this way before so it just seems like a more "in your face" problem. Most of the companies based in your respective country will do maintenance on their systems usually in off hours or dedicate a full day to sometime weeks at a time and unless I've been living under a rock when the technology age hit, it will prevent access to database information, especially if you're in the lowest end of the COC, even more so if you're trying to access said information as a consumer.

This isn't an SE specific problem, it just seems like it because they work differently over there in Japan. It's fucking annoying but SE isn't the only company that would pull this.

Pretty sure you're correct. If it was a bank or anything, there is way around it probably, but for a MMO, a 6hours maintenace at the beginning of every month is rather harmless.

[Izzy]

How did the hacked account rack up nearly $50 in one month?

Are you sure? I remember having to input my info again a while back? That's fucking retarded if it's the case.

Anyway, how did they reactivate/steal 3 of your account with that Card? Let's pretend rmt got info from one of your account, the other 2 shouldnt have been billed.

Activation of 5 characters, plus server transfer.

17.95 + 25.00 = 42.95. The account had 5 characters.

[Nymphadora]

I've never noticed a double billing before.

[Xyle]

My account appears to be fine, no double charges at all but I did notice something that looks odd. Take a look on how that charge appears on my statement

10/01/2009 858-7907529SQUAREENIX3 858-790-7529 CA $14.95

wat?

[Kri]

Good luck with your account. Call them and try to get a refund, even if it might get you banned.

time the fuck out. SE can mess up your billing, you call to get refunded the overcharge and they can BAN your char? wow. praying more and more everyday when my cc runs out in nov i cant get back in due to verified by visa bull shit.

[Dooom]

time the fuck out. SE can mess up your billing, you call to get refunded the overcharge and they can BAN your char? wow. praying more and more everyday when my cc runs out in nov i cant get back in due to verified by visa bull shit.

If you request the refund through your bank rather than through SE then yes, you get banned unless you contact SE about it. As for your last part, if you feel that way, why not just quit?