SE support at it's finest

[geno3302]

Background: Friends account got hacked called support center and they changed the password got the account back they told him to go find the "Compromised Account option" to get his shit back. He talks to GM, GM doesn't exactly know but is kind enough, and GM tells him to contact the support center again so this is how the conversation went.

Agent Kim: Hello, *****, thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
*******: hello, no problem
Agent Kim: So you need to do a game data recovery, *****?
*******: yes
Agent Kim: Okay, the terms are located here: http://www.playonline.com/ff11us/rule/uacs01.html
*******: I already talked to the support center, and I have my account back but I'm on the wrong server and none of my items are back
*******: they told me to find the "Compromised Account option" to get my stuff restored
Agent Kim: Right, it would be at the link that I just gave to you.
Agent Kim: If you agree to those terms, ******, contact us back.
*******: That's fine
Agent Kim: Thank you for visiting the SQUARE ENIX Support Center, *****! Take care and hope to see you online!
Thank you for using our SQUARE ENIX Support Center chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.

She left before he could even respond...

[Mathayus]

It's a bot.

[Mayareira]

lol

[Groovebox]

http://i51.photobucket.com/albums/f3...darkhelmet.jpg

[antihero]

you mad?

[TheMysteriousX]

So the GM tells you to contact support, you contact support and they tell you to get the process started, you need to read up on the pro's and con's, and then...?

Not seeing the problem here.

[geno3302]

in the request he asked for game data recovery....was about to say yes to the terms, and now I can't contact them for some reason. Keeps telling me it failed to send the request

I'm not mad....just a little shocked.

And no the order went like this

Support tells me to contact support (apparently that was the "Compromised Account Option") > Didn't figure that out > GM tells me to go talk to support again cause he had no idea what I was talking about and asked for the name of the person who told us to "find the Compromised Account Option" > Contact support again and they link me that page and close the window telling me to contact them again. So now as I said web support isn't working.

[Eticket]

Agent Kim: If you agree to those terms, ******, contact us back.
*******: That's fine

Not sure where the issue is. He didn't really make much of an indication he was looking to continue the conversation with the rep.

[Pikarya]

Can't wait for 14.

[Fottiti]

I've had Agent Kim several times, has twice cut the session off without actually helping me do what I wanted. Was a rude bitch aswell.

[Guitarman]

i'm on 9 months of waiting for them to finish recovering my account. speedy service right there.

[Shenrien]

Can't wait for 14.

why? so you can put up with the same bullshit, just round two?

[BunkMonk]

Background: Friends account got hacked

in the request he asked for game data recovery....was about to say yes to the terms, and now I can't contact them for some reason. Keeps telling me it failed to send the request

I'm not mad....just a little shocked.

And no the order went like this

Support tells me to contact support (apparently that was the "Compromised Account Option") > Didn't figure that out > GM tells me to go talk to support again cause he had no idea what I was talking about and asked for the name of the person who told us to "find the Compromised Account Option" > Contact support again and they link me that page and close the window telling me to contact them again. So now as I said web support isn't working.

So whose account was hacked?













Petty, yes I know, but my friend is horribly bored at work...

[Kipling]

why? so you can put up with the same bullshit, just round two?

Sarcasm?

[shepardG]

Dude, It's because you talked to Kim...


http://1.bp.blogspot.com/_0gE2T9QNEa...imPossible.png

Give her a break for being so short you POMPOUS ASShole!

SHE WAS PROBABLY FIGHTING A ROBOTIC DINOSAUR AND PAYING ATTENTION TO YOU WAS RELATIVLY HARD WITH A FUCKING DINOSAUR ROBOT ATTEMPTING TO EAT YOUR SHIT.

SO CHILL OUT.

[Pikarya]

why? so you can put up with the same bullshit, just round two?

thejoke.jpg.exe

[Beave]

i'm on 9 months of waiting for them to finish recovering my account. speedy service right there.

It's taken me a little over three months now, but from what I hear, I should have my account back next week.

[Wrish]

You expect the CSR to wait there while 100 customers are in line and you take your 3-15 minutes to read and then pontificate over whether you want a full one-time rollback with its stated risks or just a reverse migration?

If you actually read and agreed to the terms, state so, explicitly and promptly, instead of "I have my acct but am on the wrong server... and have no clue what's the next step".

As the terms hint, be sure you conduct the subsequent chat from a secure PC; if you're infected and type your original reg codes, address, and everything... god help you lol.

I had a full rollback once; a GM account freeze from a 2nd comp gave me time to read all the terms and details and quarantine the smart.dll infection, after which I contacted a CSR for a new password. I logged in, found the damage (most items mailed out already + wrong server), made my decision, then called CSR back explicitly for a full rollback.

[Corresapolonia]

Can't wait for 14.

Agent Eorzea: Hello, mindless Minion, thank you for contacting SQUARE ENIX Customer Support for Final Fantasy 14. Just a few moments while I review your question, please.
Minion: Yes please....
Agent Eorzea: so you need your character Restored back?
Minion: Yes exactly. another Person was at my Computer while i was not there. I would really like to have my Character back, since he is already level 15.
Agent Eorzea: Do you know the Terms of our Character Restoring-Service?
Minion: Of Course i do
Agent Eorzea: I see..
Minion: so how fast can you recover my character?
Agent Eorzea: I have to tell you that this Game was released just a couple of months back. why don't you create an other Character with the same name?
Minion: but all my progress in the Game would be lost. you say that you can restore my character.
Agent Eorzea: indeed we can...
Minion: so what about it
Agent Eorzea: we don't really care. the game runs great and we have so much new people signing in our new product that we don't are about so early character losses.
Minion: you don't care?
Agent Eorzea: that's right. just make another character. the game just started. you should be lucky that it happened so early.
Minion: but... that's not how it is supposed to be.
Agent Eorzea: we don't care. we Made AV what the hell do you want from us?

[Neoex]

Agent Eorzea: we don't care. we Made AV what the hell do you want from us?

hahahhaha

This is a standard process that is part of game data recovery it happens everytime. They direct you to a link and have to close a chat session, I have a feeling it has to do with internal legalities/protocol that has been formulated.