Friends got LM-17. HELP!

[Brytor]

I actually ran into an issue with multiple accounts on one Card. I had my account and my son's account on one Card and my mule accounts on another. When my bank issued me a new card (and new number) I just put them all on one. When SE did their billing it actually triggered my Bank's fraud detection because of the multiple charges in response SE locked almost all the accounts (including ones the charges went through on) because the bank started giving back a possible fraud response. My bank actually called me about it when it happened which allowed me to get on the phone with SE and get things straightened out which only take a few hours thankfully.

[ringthree]

Two of my friends got LM-17 for sharing the same credit card on 2 different accounts, plus having another account on that card. When they call SE they are told that it is under investigation and that they are suspected of RMT activity due to the multiple accounts on one card. What should they do? Is it possible to fix this?

That can not be correct. I currently pay for 5 accounts. I have paid for 2 accounts for several years, 3 accounts for over 2 years, and I ping between 3 and 5 accounts all the time.

They may be suspected of RMT activity, and they may have multiple accounts on one card, but they are not being suspected of RMT activity just because they have multiple accounts on one card.

[Eanae]

Possible scenarios:
1. Charge Back. Two accounts in my linkshell got LM-17 for charge backs. They called SE and had their accounts back within 3 days (SE approved their charge back before they did it, if they charged backed without notifiying SE then lol).
2. People who don't know how to bot safely.
3. Used obvious cheats.

[Draylo]

I'm going with #2 or #3!

[Phoenixtail]

Everyone in this thread seems to be thinking along the lines of "SE does their job at billing, account bans and customer service correctly."

I'm not a big SE basher, but they are seriously fuck ups when it comes to managing accounts. It's possible (probable) that these people were doing something against the ToS, but not 100%.

Either way your answer is call SE and bitch, moan, whine, complain, explain.

[ringthree]

Everyone in this thread seems to be thinking along the lines of "SE does their job at billing, account bans and customer service correctly."

I'm not a big SE basher, but they are seriously fuck ups when it comes to managing accounts. It's possible (probable) that these people were doing something against the ToS, but not 100%.

Either way your answer is call SE and bitch, moan, whine, complain, explain.

You know, I used to agree with that. I used to think that most of the SE customer service reps had to be fucking fucktards. But every one of my interactions with SE has been positive and helpful and the customer service rep went out of their way to help me in every way possible.

I have come to the conclusion, not just from this, but from my real life job also, that the customer is always wrong.

Honestly, I think there are so many complaints because most people are fucking fucktwits, and don't know how to deal with customer service, let alone other human beings in a positive manner.

That being said, there are many issues with SE like auto-bans for charge backs or LS banks getting banned for "RMT" activities. But that is not on a customer service level. Their customer service is actually quite good.

[Lilkerm]

Haven't talked to them in a day or 2, but the 3 accounts that were on the card were not the only ones, just the only active accounts. According to the quote SE was suspecting them of buying/trading accounts.. which they honestly weren't doing. These people aren't those type of gamers. I told them to call SE over and over until they fix it, which tends to work.

Honestly there is nothing more to it. The last time one of them bought gil was over a year ago.

[Izzy]

I had an account banned for simply adding my credit card to the account. They said "suspected RMT activity" when all the mule was, was an Einherjar mule used to collect feathers.

I called them up and got it worked out, but it was a pain in the ass for the 4 days I had to work it out with them.

They false-positive way more often than any company should.

[Phoenixtail]

You know, I used to agree with that. I used to think that most of the SE customer service reps had to be fucking fucktards. But every one of my interactions with SE has been positive and helpful and the customer service rep went out of their way to help me in every way possible.

I have come to the conclusion, not just from this, but from my real life job also, that the customer is always wrong.

Honestly, I think there are so many complaints because most people are fucking fucktwits, and don't know how to deal with customer service, let alone other human beings in a positive manner.

That being said, there are many issues with SE like auto-bans for charge backs or LS banks getting banned for "RMT" activities. But that is not on a customer service level. Their customer service is actually quite good.

Ok I can agree to this. Most people are idiots and call up "WTF YOU BAN ME 4 FUCKFAEC?! I KNOW SALVAGE TRYPS" I'm guessing.

Though some GMs I've run into are complete and utter cuntmuffins, I've heard when people call that the customer service reps were good.

I had an account banned for simply adding my credit card to the account. They said "suspected RMT activity" when all the mule was, was an Einherjar mule used to collect feathers.

I called them up and got it worked out, but it was a pain in the ass for the 4 days I had to work it out with them.

They false-positive way more often than any company should.

Yeah I have a friend who was banned randomly for "RMT Activity" even though none happened at all... I know.. I was on the account a lot. Was really odd, but he's since quit the game and is too lazy to get the account back. I want the damn gaiters on it though!

[ringthree]

Ok I can agree to this. Most people are idiots and call up "WTF YOU BAN ME 4 FUCKFAEC?! I KNOW SALVAGE TRYPS" I'm guessing.

Though some GMs I've run into are complete and utter cuntmuffins, I've heard when people call that the customer service reps were good.

I didn't say anything about the GM's. I don't consider them customer service in the same sense as dealing with charges on your CC, etc.

GM's range wildly, but Senior GM's are for the most part great.

[Thalandor46]

An in-game friend of mine had not been playing for a while since she lost her job and was trying to save some money. I offered to put her account under my card so she could play again. So I logged on to her account (from accross the country) and changed the billing information to my card. About a week later, she was banned. Talked with chat support, they said "suspicious credit card activity", and told us that we needed to fax them a copy of an ID that matched the billing information. I did just that, and when we didn't hear back after 48 hours (the amount of time the chat rep told us), went back to chat support. Explained the situation and asked why we hadn't heard back, and after looking into the matter, they said the account was permanently banned, specifically stated that no specific reasoning was given, and said no further action could be taken. Tried to fight back, but the rep hid behind the user agreement ("we have the right to ban anyone at anytime with or without reason") and would not budge. So my generosity got a good friend of mine banned. Yeah, I felt fantastic about that one, let me tell you.

[aduidarnenye]

I've had three accounts on my credit card, switch all of those accounts to my husband's card, canceled one and switched two back to my credit card, switched them both back to my husband's, and switched one back to my credit card in the past two years. Haven't been banned yet.

[Izzy]

I'll second the SGM statement. If you're getting a fucktarded GM, simply insist you speak to a SGM, and you'll get someone who knows what the fuck they're talking about.

[LinktheDeme]

I'll second the SGM statement. If you're getting a fucktarded GM, simply insist you speak to a SGM, and you'll get someone who knows what the fuck they're talking about.

Except for the fact unless its a technical issue they'll deny it almost instantly. And when they allow you to talk to an SGM, it'll have to be at some obscure time within the next 2-3 days. At least that is my own personal experience.

[Phoenixtail]

Except for the fact unless its a technical issue they'll deny it almost instantly. And when they allow you to talk to an SGM, it'll have to be at some obscure time within the next 2-3 days. At least that is my own personal experience.

Same. I've sat online for days waiting for contact from SGMs and never got it.

I'd say GMs should have some sort of customer service standards to be held to, but I didn't mean to put them on the same level as the customer service reps you'd speak to on the phone.