AT&T Randomly Cancelling iPhone 4 Pre-Orders?
http://cache.gawkerassets.com/assets...atattatat2.jpghttp://cache.gawkerassets.com/assets...x_atatatat.jpgThe
saga continues. A reader forwarded us this note he got from AT&T, simply stating that his iPhone 4 preorder had been cancelled, for no apparent reason. And he's not the only one.
Updated: More cancellations, including some from Apple.
Even for AT&T, a company that's proven itself adept at frustrating its customers, last week's iPhone 4 preorder was a
clusterfuck of impressive proportions. Servers meltdowns,
privacy breaches, redundant charges and
mixed-up shipments—it had it all.
So it's not entirely surprising that there seem to be some aftershocks from the fiasco, and they're arriving in the form of cancelled orders. A reader, Craig, found the above email in his inbox last night, informing him that his two iPhone pre-orders were no more. It read:
Your iPhone order has been cancelled.
Your credit card has not been charged.
If you believe you have received this email in error, please return to the AT&T store where you placed your order.
Sincerely,
AT&T
As of the time he wrote, his credit card still had the "pre-authorized" charge. We figured it might be a fluke, but then we got this troubling email from another reader, with the subject "IPHONE ORDER CANCELLED!"
My apple order got cancelled, ive been calling back and forth to Apple and ATT.. they both have no idea why it was cancelled, att says apple was out of stock and apple says att said i wasnt eligible.... they say alot of people are calling about it
A lot of people are calling about it? That's no good. Apple and AT&T playing the blame game? That's even worse. It's hard to say how widespread the issue is, but a quick search shows that some cancellations have been
rearing their tiny, ugly heads for the last few days. At this point, I'm not going to consider my pre-order a
guarantee until I have a new iPhone in my hands next week.
Now, we realize that this pre-order slapped AT&T's services with an
unprecedented amount of traffic, and, hey, maybe come next weekend everything will have worked out and we'll all be drinking beers and talking to each other on FaceTime and saying, "Man, that pre-order shit actually had me worried!" But if Thursday rolls around and a sizable amount of customers who were promised new iPhones don't in fact get them, well, it could get ugly.
Update: Reader Alex wrote in to say that his iPhone 4 pre-order was cancelled, too, from Apple's side:
My iphone pre-order was cancelled from APPLE. I used the same info on booth apple and att online pre-order page and APPLE cancelled on me.
"Dear Customer,
We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order. To complete the
purchase of your iPhone, please visit an Apple Retail Store or an AT&T
company-owned retail store.
To locate an Apple Retail Store near you, please visit
.
We apologize for this inconvenience.
Sincerely,
Apple Online Store Team
And another from Apple:
you wanted people to let you know if our orders were cancelled. mine was cancelled by apple for no apparent reason.
And another:
Mine was cancelled out of the blue too.
Lonely bumper:
http://cache.gawkerassets.com/assets...bumperlulz.jpg
Has your iPhone 4 pre-order disappeared into thin air? If so,
shoot us an email to let us know. [
Thanks Craig, Sean]
Send an email to Kyle VanHemert, the author of this post, at
[email protected].