My loans are also with AES right now...granted they started with nelnet, got consolidated by one company who i forget...who went out of business and my loans got sold to ISM...who stopped doing loans and sold it to AES...who it's been with for a couple years now.
I've needed to put my loans in forebearance 2 times in the last 2 years, both times they did it within hours of my request and i have had 0 issues with them.
XI Wiki

