Tutorial part I agree with.
The rest has nothing to do with casual friendliness or unfriendliness, but rather SE's "comfort zone" being console land, and them not being able to step away from that. The fact that they think actual PC gamers want anything to do with a gamepad is laughable. It's such a tremendous step back from mouse + keyboard to a controller that only primarily console gamers rationalize the advantage away (this includes a sizable number of people who play(ed) FFXI on PC with a controller... just playing a game on a PC doesn't make them PC gamers).
The poor design decisions on UI and control schemes come from a desire to streamline development for a multi-platform MMO, which I guess makes sense aside from the fact that the whole premise is utterly retarded. Even the utter kludge that is Crystal Tools can be most aptly blamed on SE's console-centricity, since they had to build their game engine to the lowest common denominator of console GPUs and evidently decided that the additional work and expense to actually build a decent engine for a PC game was undesirable.
XI Wiki



