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  1. #1
    Sea Torques
    Join Date
    Oct 2006
    Posts
    497
    BG Level
    4
    FFXI Server
    Odin

    HELP, long time problem .. still no solution

    So basically after i install ffxiv , and i CLICK the ffxiv buttom in desktop. i get 1-2 sec into ffxiv blackscreen and then immediatly gives me " FFXIV has stopped working" saying a problem caused the program to stop working and thats it. close the program. AGAIN its 1sec after i click the FFXIV icon in desktop.

    so i tried those solution:

    * clicked every device found on device manager and tried to update the software, all of which up to date.

    * used selective start up, diagnostic start up and loading basic drivers and services in MSCONFIG. still not being able to launch it. same exact result

    * re-installed the game from internet download and from CD several times, all of which resulted in the same problem.

    * copied the whole FINAL FANTASY XIV folder from my laptop where i can play in it , and replaced the folder in my PC. still same exact problem.

    * downloaded ATI driver update, and made sure all drivers up to date, still wont load up.

    * used compatibility mode for XP , vista and all others.

    * played with administrator rights and user account managment.

    * uninstalled the anti-virus software, ran FFXIV which didnt start up still , reinstalled the antivirus software.

    * used a .bat file to set up a code where it dedicate proccessor use to the program and still didnt start.

    the only thing i discrasefuly mention, is that i am running bootcamp since its imac i5 ( it was a gift!) , but anyways I hope someone find me a solution or another idea to try

    Thanks!

    below are detailed info:

    Error Detail:

    Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c9203ae
    Faulting module name: atiumdag.dll, version: 8.14.10.716, time stamp: 0x4b0c9cbe
    Exception code: 0xc0000005
    Fault offset: 0x00210be6
    Faulting process id: 0x3b0
    Faulting application start time: 0x01cb6eeb20da9703
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivboot.exe
    Faulting module path: C:\Windows\system32\atiumdag.dll


    my Specs


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
    Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Number of Processors Logical Core Count 4 Physical Core Count 4
    BIOS Default System BIOS
    Language English (Regional Setting: English)
    Physical Memory 4085.906MB
    Virtual Memory 2047.875MB
    Page File 8169.957MB
    Storage C:\ Hard Disk Drive Total Disk Space 915.316GB Free Disk Space 705.630GB
    Storage F:\ Hard Disk Drive Total Disk Space 15.875GB Free Disk Space 4.963GB
    Storage G:\ Hard Disk Drive Total Disk Space 2794.510GB Free Disk Space 1212.305GB
    DirectX Version DirectX 11
    Graphic Device(s) ATI Radeon HD 4850
    +Device \\.\DISPLAY1
    +Chip ATI display adapter (0x944A)
    +Maker ATI Technologies Inc.
    +Video Memory 505.207 MB
    +Shared Video Memory 1786.953 MB
    +DAC Type Internal DAC(400MHz)
    +Display Mode 2560 x 1440 (32 bit) (59Hz)
    +Driver atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumd va,atiumd6a.cap,atitmm64.dll
    +Driver Version 8.14.0010.0716
    +Driver Date 16/01/2010 01:14:13 AM
    +Driver Language English
    +Vertex Shader 3.0
    +Pixel Shader 3.0
    +Vertex Texture Supported
    Sound Device(s) Speakers (Cirrus Logic CS4206A (AB 81))
    +Device ID {29D0F88D-8F67-461C-ADBE-0502537F216C}
    +Device Name HdAudio.sys
    +Driver Version 6.01.7600.16385
    +Driver Language English
    +Driver Date 14/07/2009 03:07:00 AM
    Sound Device(s) Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 81))
    +Device ID {84E65E3B-1F36-411D-98FE-1CF065B32925}
    +Device Name HdAudio.sys
    +Driver Version 6.01.7600.16385
    +Driver Language English
    +Driver Date 14/07/2009 03:07:00 AM
    Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
    +Name Mouse
    +Notes Axis 3 Button 8 Field of View 0
    Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
    +Name Keyboard
    +Notes Axis 0 Button 128 Field of View 0
    Input Device(s) {B7CF9260-32A9-11DF-8003444553540000}
    +Name Apple Keyboard
    +Notes Axis 0 Button 8 Field of View 0
    Input Device(s) {E2531270-32A2-11DF-8001444553540000}
    +Name Apple IR Receiver
    +Notes Axis 0 Button 5 Field of View 0


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000CF4
    C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe 00000D0C
    C:\Program Files (x86)\Internet Explorer\iexplore.exe 000011B8
    C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe 00000FB4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 00001394
    C:\Program Files (x86)\VIVA Broadband\VIVA Broadband Utility\CManager.exe 000010A0
    C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000D04
    C:\Program Files\Alwil Software\Avast5\AvastUI.exe 00000D14
    C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10k_Ac tiveX.exe 00001248

  2. #2
    Sea Torques
    Join Date
    Oct 2006
    Posts
    497
    BG Level
    4
    FFXI Server
    Odin

    Solved it! for those who have similar problem check below:

    somehow while writing this thread , I said why don't i just type atiumdag.dll in google, turns out there was thread about it in AMD. what they did basically is un-installing all ATI drivers THEN the important part. download driver sweeper> restart PC in safe mode> run driver sweeper to make sure it cleans all files and registery for ATI. (this is what i didnt do all the time). AFTERWARD, just click on updating driver from device manager to download it automatically and not from AMD. works like a charm now.