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Thread: xfx gpu support     submit to reddit submit to twitter

  1. 2011-12-30 19:56 #1
    Aylee
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    xfx gpu support

    Ok so i bought a xfx gpu like 6 months ago. Since i installed it my monitors randomly go into power saver mode. Finally on dec 15 i opened a support ticket and tried to get help with it (not really huge issue just really really annoying) . They basically told me to uninstall the drivers and re install them. Did it and didn't work. After a few days wiped computer and re installed everything including the gpu (with drivers they told me to use in the support ticket) still no luck now they basically ignoring me. When i opened the ticket they were replying within 5 minutes. Now im going 3+ days at a time with no reply. Is there anything else i can do to get them to fix the damn thing?

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  2. 2011-12-31 02:39 #2
    LinktheDeme
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    I'd say wait it out probably taking so long because they're trying to push it to the next person and get authorization from superiors. And it is the holidays so people are on vacation takes longer for them to get certain things pushed through etc.

    It didn't take me that long though when I did it and they even upgraded my card from a 4870 to a 4890 because of the hassle (not saying that will happen to you since 4870 is an older card to replace a year ago but still)
  3. 2011-12-31 11:37 #3
    Aylee
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    I just wish they let me know what is going on lol atm seems like they doing nothing but i give em a bit longer..
  4. 2012-01-01 19:05 #4
    Ketna
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    I dont know what is happening to your card, but as someone who had/s an XFX card, i like the company. I had a card that died on me w/in 2 years and it was during a revision change, so when they replaced my card I got the new one as a replacement. I really enjoyed working with them, so I would say give them a few days, they should get it straightened out for you.
  5. 2012-01-01 23:54 #5
    Aylee
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    trying to be patient but its been a week tomorrow with no response from them on the ticket :/
  6. 2012-01-02 07:26 #6
    Pikarya
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    Quote Originally Posted by Aylee View Post
    I just wish they let me know what is going on lol atm seems like they doing nothing but i give em a bit longer..
    Its a big holiday week, especially in the US. Businesses are more lax during this season. Just give it a week or so.
  7. 2012-01-04 14:37 #7
    Aylee
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    so how long should i wait? their last response was on dec 26 :/
  8. 2012-01-04 14:41 #8
    Salodin
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    you gotta remember, technically speaking they've only really had 5 business days to work on your order, even though its been about two weeks to you.
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