We have reason to believe that an unknown person gained unauthorized access to a
third-party vendor’s server located in Japan that hosts the SQUARE ENIX ONLINE SHOP
(Square Enix-branded merchandise).
http://www.square-enix-shop.com
We are assessing the full extent of this potential breach to determine what personal data, if
any, was compromised, and will provide more detailsas soon as possible. To this point, we
have not identified any personal data that was actually downloaded and/or removed from
the server.
We understand that some of Square Enix, Inc.’s U.S.customers may have non-financial
(such as name, mailing address, phone number and email) account data on this server. The
server in question does not store credit card information for our U.S.
customers. Additionally, this server and vendor are not connected to any other Square Enix
online services.
In response, Square Enix has temporarily suspended operation of the SQUARE ENIX
ONLINE SHOP service during our investigation. The suspension will continue until we
complete our investigation and implement counter-measures. We will update you as we
learn more.
We always recommend that you monitor your credit cards and credit reports for any
suspicious activity.
We sincerely apologize for any inconvenience causedby the suspension of the SQUARE
ENIX ONLINE SHOP. We take data security extremely seriously and we regret any
inconvenience this may have caused our customers and fans. We appreciate your patience
and support at this time.