This is Producer/Director Yoshida.
Please note that we will not be posting more detailed information on this issue as this could potentially assist similar fraudulent activities or attacks. Also, there are several posts in this thread and some users could get lost in the text, so we’ve put together a basic explanation on the emergency shutdown below.
Current Status
No. of affected cases: Approximately 200
Prerequisite: Those who were logged in.
Affected Locations: Parts of certain worlds only
Affected Area: Only portions of zones players were in
Only affected those who possessed more than several hundred thousand gil (Excluding gil deposited with retainers)
Only those who fulfill these conditions and have been targeted by fraudulent third parties have been affected.
Review policy: No large-scale roll backs/Each case will be individually addressed by the operations team.
Details on the Emergency World Shutdown
This current emergency maintenance seems to have been confused with the other recent scheduled maintenances. Please accept our apologies for the confusion this may have caused.
Immediately after the escalation of this incident reached me, the operations team proceeded to announce the shutdown procedure as a ‘scheduled emergency maintenance”.
This was going to notify players of the shutdown in advance. However, as this was an external attack, and so much more urgent, we decided that a world shutdown notification in this case could have actually increased the frequency of third party attacks and initiated an emergency world shutdown.
As this is an urgent matter, we will post further announcements on this thread and on the NEWS, and we have prepared an emergency flow. Thank you for your patience and understanding.