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  1. #1
    Relic Shield
    Join Date
    Apr 2009
    Posts
    1,514
    BG Level
    6

    PlayOnline Security Features Additional Information [Aug 10]

    New post, could not find it posted here. (Mods, please let me know if I should remove the visa/MC links. I did not realize that the links actually came complete with the cut and paste.)

    FINAL FANTASY XI Official Web Site


    Aug. 10, 2009 18:10 [PDT] From: PlayOnline
    http://www.playonline.com/ff11us/imgs/spacer.gif
    PlayOnline Security Features Additional Information http://www.playonline.com/ff11us/imgs/spacer.gif http://www.playonline.com/ff11us/imgs/info/infhr.gif

    We have received a number of questions regarding the newly added security feature on PlayOnline known as the Payer Authentication Service (3-D Secure). We would like to take this opportunity to help clear up certain questions you may have about the new service.

    If you are a Visa customer, you can enroll in this service at the Verified By Visa(r) site: www.VerifiedByVisa.com

    If you are a MasterCard customer, you can enroll in this service at the MasterCard SecureCode(r) site: www.SecureCode.com

    All customers are now required to activate this service before registering a new account or making payment method changes to your current account using the PlayOnline viewer. However, since some credit cards are not eligible for this service, we ask that users that encounter this issue contact the Information Center for further assistance. Please be sure to check with your credit card company if you are not sure if this service is supported on your card.

    If your card is eligible for this service, please be sure to register at the web site before you register for a new account or make payment method changes to a current account through the PlayOnline viewer.

    If your card is not eligible for this service, we encourage you to contact the PlayOnline Information Center for further assistance.

    * If your credit card is expiring and you do not have a 3-D secure compliant card, we ask that you wait until you receive your new card before contacting the Information Center.

    * Please note that if you would like to make a new account for PlayOnline and FINAL FANTASY XI, you must have a 3-D Secure eligible card. If you have purchased the game, have not made a new account, and do not have a 3-D Secure eligible card, please contact the Information Center for a refund of your purchase.

    If you have any questions about these new services, we encourage you to visit the above URLs or contact the PlayOnline Information Center at the below times for further assistance.

    We apologize of any inconvenience this may cause, but would like to assure you that these security features are being put in place to make your game experience a safer one.

    PlayOnline Information Center
    https://secure.playonline.com/supportus/index.html
    Monday through Friday
    9:00 a.m. to 6:00 p.m. Pacific Time http://www.playonline.com/ff11us/imgs/spacer.gif

  2. #2
    Ridill
    Join Date
    Aug 2004
    Posts
    12,275
    BG Level
    9
    FFXIV Character
    Septimus Atumre
    FFXIV Server
    Gilgamesh
    FFXI Server
    Bahamut

    * Please note that if you would like to make a new account for PlayOnline and FINAL FANTASY XI, you must have a 3-D Secure eligible card. If you have purchased the game, have not made a new account, and do not have a 3-D Secure eligible card, please contact the Information Center for a refund of your purchase.
    Why does this read like "We made things more inconvenient for your safety" to me?

    Oh Square, you are making it too easy to not play FFXIV...

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