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Thread: Which warranty to pursue     submit to reddit submit to twitter

  1. #1
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    Which warranty to pursue

    Ok, I bought a monitor for my PC last November, which took a shit on me in May. I shipped it in for warranty and got a new one. I get my replacement at the end of May, but I had it shipped to my vacation spot, since I was there.

    So, I have it shipped back at the end of July to my home in Florida, and now it isn't working.

    Didn't know the value off the top of my head (since mine was on sale when I got it), so I told staples $200 as the value of my package and paid for the insurance etc.

    That being said, it's a little short, since my monitor is no longer on sale. Should I try going back to the company for another crack at warranty or should I go to staples/ups for a replacement?

  2. #2
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    Quote Originally Posted by Cream Soda View Post
    Ok, I bought a monitor for my PC last November, which took a shit on me in May. I shipped it in for warranty and got a new one. I get my replacement at the end of May, but I had it shipped to my vacation spot, since I was there.

    So, I have it shipped back at the end of July to my home in Florida, and now it isn't working.

    Didn't know the value off the top of my head (since mine was on sale when I got it), so I told staples $200 as the value of my package and paid for the insurance etc.

    That being said, it's a little short, since my monitor is no longer on sale. Should I try going back to the company for another crack at warranty or should I go to staples/ups for a replacement?
    Okay, we have the manufacterer, Staples, and UPS.

    The monitor was fixed using the manufacterer's warranty on the first time it broke, and the replacement was sent to you at your vacation home.

    Later, you mailed the monitor back to Florida at your residence, and when it arrived, it wasn't working. You insured the monitor for $200, but that won't cover the cost of replacing it.

    Does Staples ship packages via UPS where you are? I didn't know that was a service they offered.

    At any rate, the truthful thing to do is to suck it up, take your $200, and let it end there. Technically, if you collect the $200 in insurance, you don't have a legal claim against the warranty because you acknowledge that the shipping company broke it.

    However, since you insured it, you can't go after the shipping company for more money. You can -try- to file a claim on the warranty, and it may work, but at that point you are banking on the fact that there's no obvious damage that the manufacterer can find that would be caused by someone being rough on the monitor. I don't know how savvy the manufacterer or their repair people are in that regard, so try it if you want.

  3. #3
    I'm more gentle than I look.
    Mr. Feathers AKA Mr. Striations
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    hmm on a sidenote, if I go for staples, would it be unheard to go for a refund on my monitor being shipped? That was like 30 bucks

  4. #4
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    Quote Originally Posted by Cream Soda View Post
    hmm on a sidenote, if I go for staples, would it be unheard to go for a refund on my monitor being shipped? That was like 30 bucks

    J-O-B

  5. #5
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    Quote Originally Posted by Cream Soda View Post
    Ok, I bought a monitor for my PC last November, which took a shit on me in May. I shipped it in for warranty and got a new one. I get my replacement at the end of May, but I had it shipped to my vacation spot, since I was there.

    So, I have it shipped back at the end of July to my home in Florida, and now it isn't working.

    Didn't know the value off the top of my head (since mine was on sale when I got it), so I told staples $200 as the value of my package and paid for the insurance etc.

    That being said, it's a little short, since my monitor is no longer on sale. Should I try going back to the company for another crack at warranty or should I go to staples/ups for a replacement?
    Seems to be an ongoing issue.

  6. #6
    I'm more gentle than I look.
    Mr. Feathers AKA Mr. Striations
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    LOL

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