Blank White Login Screen

[djzombie]

When I open the ff14 executable the login screen comes up but it is blank except for the update page and cancel button. The update page button does nothing.

Was wondering if anyone had the same problem and has run across a fix for this.

I've read on many forums that it has to do with a combination of internet explorer security settings and flash in internet explorer.

The genius development team thought it would be a good idea to use a combination of 3 different companies code on their login screen rather than writing their own.

Anyways, here is what i've tried so far:

1.) Uninstalling/reinstalling 3 different versions of internet explorer
2.) Resetting the internet settings on each of those versions
3.) Uninstalling/reinstalling flash/shockwave on all 3 different versions of IE
4.) Gone through each version of IE and made sure all activex and java options were enabled
5.) Lowered my security settings on each version of IE
6.) Added square-enix.com to the trusted sites section of each version of IE
7.) Tried some command line fixer app that was supposed to reset registry permissions

Answers to common questions:

1.) Antivirus / Firewall: uninstalled antivirus; firewall is default windows and is currently completely off.
2.) I am not on a college campus
3.) My router has firewall exceptions and upnp enabled.
4.) OS: Vista x64 SP2

From what I gather the problem stems from a combination of IE & Flash. The reason I think this is because in firefox I can load the na.finalfantasyxiv.com site fine, however in IE regardless of the version/configuration the site continues to tell me that I need to update to the latest java/flash(which i've done already, in total about 12 times, across 3 different browsers.)

If the two sites(login & na.ffxiv.com) use the same display methods that would show a consistent problem relating to flash/IE.

As a last resort I put in a ticket with square enix support. They'll probably tell me to do all the shit I've already done, or worse, reinstall, which from others experiences doesn't fix the problem either - just delays the inevitable.

Any help would be appreciated, though I have little hope anyone will have a fix, I scoured the internet today for about 10 hours in total with no luck.

Thanks yall.

[djzombie]

24 hours after I submit my ticket to SE i finally get a response saying that they RECEIVED my ticket. Not that they have a solution for me - but that they just now got around to looking at it and I should have a response within 48 hours. As far as I can tell the system is automated. Now what the hell kind of backlog do they have if it is taking an automated system 24 hours to respond.

Anyways - I gave up - reinstalled my operating system today.

My IE/Flash problems are resolved - still working on installing and updating FF14 - but I suspect since I can load the ff14 site on IE there won't be any more problems.

[Gulkeeva]

http://lodestone.finalfantasyxiv.com...f97ff39500f74b

should answer your question

[djzombie]

yeah - thats bs cause all my video drivers were updated.

it was working fine 2 days before windows update updated me to IE8.

I got a response today:
***
Dear Customer,

Regarding your request for technical support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. Please contact us during our normal business hours at (310) 846-0345?or by visiting www.playonline.com and select the Service and Support link for our online chat support so that we may properly assist you. Hours of operation are 9:00 am to 6:00 pm PST Monday through Friday.

Thank you for contacting the SQUARE ENIX Support Center.
***
Thanks thats very helpful Squeenix.

FF14 is working fine since my OS reinstall, thanks for trying though.