Process help

[jimbobsonofgod]

Warning complete wall O text coming up, but here it goes gonna break it down into a few posts.

first error message comes up twice
cannot open registry key for install path of playonline-compatible software ID=1000

Then this error message follows
unable to start the playonline viewer please ensure you are logged into your computer under an account with administrator rights

open up POL again and it boots up fine.

Avg 8 spybot ad-aware all come up clean haven't run kasper yet cause I have zone alarm installed.

Here is Hijacked this log
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\anvshell.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Fraps\fraps.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\PlayOnline\SquareEnix\PlayOnlineViewer\pol.e xe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ig?hl=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [anvshell] anvshell.exe
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: %NVSVC.name% (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

[jimbobsonofgod]

here is process explorer of POL

Process explorer

Process PID CPU Description Company Name
System Idle Process 0 28.67
Interrupts n/a 8.00 Hardware Interrupts
DPCs n/a 4.67 Deferred Procedure Calls
System 4 1.33
smss.exe 472 Windows NT Session Manager Microsoft Corporation
csrss.exe 544 0.67 Client Server Runtime Process Microsoft Corporation
winlogon.exe 568 Windows NT Logon Application Microsoft Corporation
services.exe 660 2.00 Services and Controller app Microsoft Corporation
svchost.exe 836 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 900 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 968 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1008 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1060 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1152 Generic Host Process for Win32 Services Microsoft Corporation
vsmon.exe 1280 TrueVector Service Zone Labs, LLC
aawservice.exe 1720 0.67 Ad-Aware 2007 Service Lavasoft
spoolsv.exe 1900 Spooler SubSystem App Microsoft Corporation
avgwdsvc.exe 1108 AVG Watchdog Service AVG Technologies CZ, s.r.o.
avgrsx.exe 1968 AVG Resident Shield Service AVG Technologies CZ, s.r.o.
nvsvc32.exe 1368 NVIDIA Driver Helper Service, Version 52.16 NVIDIA Corporation
SpySweeper.exe 1416 Spy Sweeper Engine Webroot Software, Inc.
alg.exe 2584 Application Layer Gateway Service Microsoft Corporation
lsass.exe 672 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1600 Windows Explorer Microsoft Corporation
CTSysVol.exe 2780 CTSysVol.exe Creative Technology Ltd
anvshell.exe 2800 ASUS nVidia Series Shell AsusTeK Computer Inc.
zlclient.exe 2944 ZoneAlarm Client Zone Labs, LLC
avgtray.exe 3008 AVG Tray Monitor AVG Technologies CZ, s.r.o.
TeaTimer.exe 3036 1.33 System settings protector Safer Networking Limited
fraps.exe 3488 Fraps
notepad.exe 3572 Notepad Microsoft Corporation
procexp.exe 4064 8.00 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
rundll32.exe 3016 0.67 Run a DLL as an App Microsoft Corporation
pol.exe 3676 38.67 PlayOnline Viewer SQUARE ENIX CO., LTD.
firefox.exe 3140 5.33 Firefox Mozilla Corporation
notepad.exe 3860 Notepad Microsoft Corporation

Process: pol.exe Pid: 3676

Name Description Company Name Version
ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.01.2600.5512
adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.01.2600.5512
ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.5512
app.dll PlayOnline Viewer App Module SQUARE ENIX CO., LTD. 1.18.0007.0000
ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0001
avgrsstx.dll AVG Resident Shield Starter AVG Technologies CZ, s.r.o. 8.00.0000.0134
CLBCATQ.DLL Microsoft Corporation 2001.12.4414.0700
comctl32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.5512
comctl32.dll Common Controls Library Microsoft Corporation 5.82.2900.5512
COMRes.dll Microsoft Corporation 2001.12.4414.0700
consolebg.dll
CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512
ctype.nls
d3d8.dll Microsoft Direct3D Microsoft Corporation 5.03.2600.5512
d3d8thk.dll Microsoft Direct3D OS Thunk Layer Microsoft Corporation 5.03.2600.5512
D3DIM700.DLL Microsoft Direct3D Microsoft Corporation 5.03.2600.5512
DCIMAN32.dll DCI Manager Microsoft Corporation 5.01.2600.5512
DDRAW.dll Microsoft DirectDraw Microsoft Corporation 5.03.2600.5512
DINPUT8.dll Microsoft DirectInput Microsoft Corporation 5.03.2600.5512
distance.dll
DNSAPI.dll DNS Client API DLL Microsoft Corporation 5.01.2600.5512
drawdistance.dll
dsound.dll DirectSound Microsoft Corporation 5.03.2600.5512
FFXi.dll MMORPG SQUARE ENIX CO., LTD. 3.00.0000.0000
FFXiMain.dll MMORPG SQUARE ENIX CO., LTD. 3.00.0000.0000
FRAPS.DLL Fraps 2.01.0000.2264
GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.5512
HID.DLL Hid User Library Microsoft Corporation 5.01.2600.5512
hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.01.2600.5512
Hook.dll Windower Hook Windower Development Team 3.04.0000.0000
IMAGEHLP.dll Windows NT Image Helper Microsoft Corporation 5.01.2600.5512
IMM32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.5512
IPHLPAPI.DLL IP Helper API Microsoft Corporation 5.01.2600.5512
kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.5512
KsUser.dll User CSA Library Microsoft Corporation 5.03.2600.5512
lightluggage.dll
locale.nls
midimap.dll Microsoft MIDI Mapper Microsoft Corporation 5.01.2600.5512
MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.01.2600.5512
MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation 5.01.2600.5512
msacm32.drv Microsoft Sound Mapper Microsoft Corporation 5.01.2600.0000
MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.01.2600.5512
msi.dll Windows Installer Microsoft Corporation 3.01.4001.5512
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.5512
mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.01.2600.5512
NETAPI32.dll Net Win32 API DLL Microsoft Corporation 5.01.2600.5512
ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.5512
NTMARTA.DLL Windows NT MARTA provider Microsoft Corporation 5.01.2600.5512
nView.dll NVIDIA nView Desktop and Window Manager 52.16 NVIDIA Corporation 6.14.0010.5216
nvwddi.dll NVIDIA nView Display Driver Interface Lib, Version 52.16 NVIDIA Corporation 6.14.0010.5216
ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.5512
OLEAUT32.dll Microsoft Corporation 5.01.2600.5512
pol.exe PlayOnline Viewer SQUARE ENIX CO., LTD. 1.18.0007.0000
polcore.dll PlayOnline Viewer POLCore Module SQUARE ENIX CO., LTD. 1.18.0007.0000
PolHook.dll PlayOnline Viewer polhook Module SQUARE ENIX CO., LTD. 1.18.0007.0000
PSAPI.DLL Process Status Helper Microsoft Corporation 5.01.2600.5512
rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.01.2600.5512
recast.dll Recast Dynamic Link Library Windower 1.07.0002.0000
RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.5512
rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.01.2600.5507
rtutils.dll Routing Utilities Microsoft Corporation 5.01.2600.5512
SAMLIB.dll SAM Library DLL Microsoft Corporation 5.01.2600.5512
Secur32.dll Security Support Provider Interface Microsoft Corporation 5.01.2600.5512
SETUPAPI.DLL Windows Setup API Microsoft Corporation 5.01.2600.5512
SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.5512
SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.5512
sortkey.nls
sorttbls.nls
stdole2.tlb Microsoft Corporation 5.01.2600.5512
SXS.DLL Fusion 2.5 Microsoft Corporation 5.01.2600.5512
tparty.dll
unicode.nls
USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.5512
uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.5512
VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.5512
wdmaud.drv WDM Audio driver mapper Microsoft Corporation 5.01.2600.5512
WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.5512
winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 5.01.2600.5512
WINTRUST.dll Microsoft Trust Verification APIs Microsoft Corporation 5.131.2600.5512
WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.5512
WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.01.2600.5512
WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.01.2600.5512
wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.5512
xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.01.2600.5512

Anything out of place?
Should I unistall zone alarm to run kasper ?

[Ohemgee]

It happened to me without Zone Alarm.

[Suterusu]

There is a tech help forum, this isn't advanced.


Edit: Incase you can't find it:

http://www.bluegartr.com/forum/forumdisplay.php?f=70

[finamenon]

I get this same problem too, I was hoping someone here would have an idea of what it was ; ;

[jimbobsonofgod]

friend has the same thing uninstall adobe flash player and just install the newest version reboot your computer and it should clear