Registered Game Code on wrong acct

**Snprphnx** · 2013-08-26 21:14

So, I clicked the wrong option, and I registered the the full game code as a new service account, instead of linking it to my existing beta 4/early play account.

Anyone know if i can delete the new acct and relink the full code to the existing acct?

**Snprphnx** · 2013-08-26 21:19

Scratch that, I think I found it

**HoneyBear** · 2013-08-29 06:32

Hey, what have you found? I registered my collectors edition on another service account to my beta phase 4 one which has all my characters.

**Cesaria** · 2013-08-29 07:21

There's an automated form to send to SE somewhere on their website if you've done this - they seem to have a big delay on even acknowledging the tickets raised though (talking 18hrs+ to get an automated acknowledgement mail back). Up to 2 week wait to get it fixed as well.

**Kiarax** · 2013-08-29 07:28

Originally Posted by Cesaria

There's an automated form to send to SE somewhere on their website if you've done this - they seem to have a big delay on even acknowledging the tickets raised though (talking 18hrs+ to get an automated acknowledgement mail back). Up to 2 week wait to get it fixed as well.

Form is here:
http://support.na.square-enix.com/fa...la=1&kid=68218
And EU:
https://support.eu.square-enix.com/c...83&la=2&daxx=2

I tried speaking to live support to see if I could get the process sped up with no luck, just gotta wait it out and hope they don't keep you waiting 2 weeks. I sent in a ticket a few days ago with nothing so far, hopefully I got in before the masses.

**tyven** · 2013-08-29 07:46

karate why would you make this nub mistake?

**Kiarax** · 2013-08-29 08:24

Originally Posted by tyven

karate why would you make this nub mistake?

Because their site design was complete shit when the site opened! They fixed it a couple hours later.

**Nermie** · 2013-08-29 17:58

So, I made the same nub mistake on my PS3 CE. I submitted a ticket earlier and after waiting 2 hours online (while at work) to get chat support - I received this response:

TL;DR

I created two Service Accounts: Beta3 (Service Account 1) and Collector's Edition (Service Account 2)
The trial will end tomorrow, after that I cannot play the Beta3 (Service Account 1) character
Any characters I create on the Collector's Edition (Service Account 2) will be deleted when they fix the problem
When the problem is fixed I will be able to play the Beta3 (Service Account 1) character on the Collector's Edition (Service Account 2)
Any time between tomorrow and when they fix my Service Accounts will be wasted 30-day free trial time
They apologize for the inconvenience...
I am upset.

Spoiler: show

Agent: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.

Agent: So you accidentally created a new service account, is that correct?

You: Yes, I did.

Agent: And you already filled out our online form?

You: I did fill it out but I have not heard back from you yet.

Agent: May I have that ticket number please?

You: The ticket number is XXXXXXX.

Agent: I have escalated this issue for you. This process may take up to 2 weeks, but we have heard of it being addressed earlier that. We are advising customer to check their account daily for an updated status to this issue.

You: Thank you. That seems like a long time - does that mean I will not be able to play the character that's on the Service Account that's associated with Beta3?
You: Since that trial is expiring within 1 day.

Agent: Correct, but as I stated, check it every day as we have hear of it being finished sooner.

You: At the same time, my 30-day trial on the Collector's Edition will continue be used up even if I can't access the character on the Beta3 Service Account?

Agent: Unfortunately that is the case in the instance.

You: And, I cannot create a new character on the Collector's Edition Service Account on the Excalibur server, which has my Beta3 character?

Agent: Correct, in essence that service account 2 will be banned.

You: Sorry, when i see the word Banned I become a little concerned. Do you mean unable to create a character on Excalibur or "banned" as in - unable to play?

Agent: Any characters on Service Account 2 will be inaccessable from the point of the CE transfer. The only characters available to play will be on Service Account 1, and any created after that point.

You: Oh - that's unfortunate. That means that until this resolved: 1) I won't be able to play my Service Account 1 (Beta3) characters, and 2) Any characters I create on Service Account 2 (Collector's Edition) will be erased. Can you verify that? Just to be sure I don't waste any time making/playing characters.

Agent: That is correct.

You: Ouch!

Agent: I do apologize for the inconvenience.

You: Hey - apparently it's my fault. I was trigger happy..
You: But it is a bit inconvenient... thanks for the apology.

Agent: Are there any different issues I can assist you with right now?

You: I don't really have much else to say right now.
You: I'm upset, but not much we can do until your team is able to resolve it. Thanks for your time.
You: And thanks for escalating it.

Agent: You are welcome, best of luck to you.
Agent: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!

**Cesaria** · 2013-08-30 04:09

Husband got hit by the rather ambiguous meteor icon and he's just been on the phone with SE who apparently are pushing phone call ones through in a couple of hours if you get a helpful rep. This was UK customer service though. Half an hour on hold apparently.

**Kiarax** · 2013-08-30 04:41

I just contacted them again through live support an hour ago:

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Chris: Good morning, how can I help?
You: Good morning! I registered my FFXIV CE code to the wrong service account. I filled out the ticket on the XIV support page but I was told to contact live support or phone to get it resolved
SEE Agent Chris: Ok, can I take your name, date of birth e-mail address and SQUARE ENIX ID please
You: XXXXXX, XX/XX/XXXX, [email protected] and my ID is XXXXXXXX
SEE Agent Chris: Thank you. Can you also confirm the registration code you used, the service account the game is on and the service account you wanted it on
You: Reg code is XXXX XXXX XXXX XXXX XXXX, it created a new account (service 2), it should be on service 1
You: If its possible to see characters there should be one on Leviathan server. No characters on service 2
SEE Agent Chris: Thank you for waiting. I have escalated this case to our head office now to request the game is moved to the correct service account. We will get back in touch as soon as there is an update for you.
You: My hero!
You: Any estimation on how long I may need to wait?
SEE Agent Chris: Unfortunately, we do not have a timescale however our head office are working on this as a priority
You: Alrighty, thanks a bunch! Hope you have a great day!
SEE Agent Chris: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!

Saw people on OF claiming 1-6 hour turnover so I'm hoping I'll be good tomorrow. I'll update if I catch it fixed any time soon. Was 0 queue for live support (EU) too so it might be a decent option for anyone waiting, I hear US queues are butts though.

**Cesaria** · 2013-08-30 06:18

Exact same thing my husband was told about the escalation to head office (blimey - consistency among customer service reps - the world is ending!). Hasn't been done as of yet and he called first thing this morning - I just checked on his login.

**Kiarax** · 2013-08-30 08:16

[email protected]
1:52 PM (15 minutes ago)

Dear Customer,

Thank you for contacting the Square Enix Support Centre.

We are happy to inform you that we have moved your Collector's Edition registration to the desired service account.

As this is a one-off replacement, we will not be able to handle any further such requests.

Please be aware that the service account you mistakenly registered the code on will be cancelled and will become inaccessible.
Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

Fk yeah, gave me the full 30 days too (was listed as 26 days on account 2)! If you're in the same boat do not hesitate to contact them. They only operate Mon-Fri I believe so today may be your last chance for the weekend.

**Headspace** · 2013-08-30 08:42

Originally Posted by Kiarax

Fk yeah, gave me the full 30 days too (was listed as 26 days on account 2)! If you're in the same boat do not hesitate to contact them. They only operate Mon-Fri I believe so today may be your last chance for the weekend.

contac them through that form?

**Ohemgee** · 2013-08-30 08:43

Ok - so where the hell do I register my PS3 serial code?

Its a 6-3-6-3 digit serial code that I can't find it anywhere to register properly

edit: I'm retarded and sleepy, its on the back of the booklet.

**Kiarax** · 2013-08-30 08:47

Live chat support or phone call. I'm not sure how to get to the NA live chat but for EU I had to go through the FFXI support page since the XIV one has no live chat link.

**Headspace** · 2013-08-30 08:56

Yeah there's no link for NA either and it wants my PlayOnline registration code to proceed to live chat

edit: ok found a form that doesn't require it, jesus fuck SE

edit: and their hours are pacific time zone..

**Kiarax** · 2013-08-30 09:09

Originally Posted by Headspace

Yeah there's no link for NA either and it wants my PlayOnline registration code to proceed to live chat

Here's what I did (with NA URL for you):
http://support.na.square-enix.com/co...php?id=20&la=1
1) Hit Get Support
2) Account/Billing - Information Change, I put "XIV registered to wrong service account" in the contact details box.
3) Click Next twice
4) Proceed to Chat Support
5) Fill in required (* by them) fields, for phone/payment I just threw in 0000. For detailed condition I just wrote something along the lines of "Registered XIV to wrong service and need it resolved".
6) Pray you get someone helpful and don't have a long queue!

Some dude yesterday fed me straight up bs saying he can't help and escalating it will only make it take longer, on the off chance that happens insist otherwise. You can find random logs/pictures on the OF to call them on their bullshit if need be. I had this one on hand just incase:

Good luck!

**Headspace** · 2013-08-30 09:17

Honestly, if I could just delete my old character and recreate it on the new service account and get my preorder items on my new service account, I'll just make a new character. It's not like I was far anyways. This is some of the most complicated shit. Typical SE

edit: and by the time I get SE's help (after 12pm EST) it'll be time to start getting 1017 errors.

**grozny** · 2013-08-30 09:54

I originally registered my code online before early access. I have been playing fine since early access til last night. Today the game launcher is telling me that I need to enter my registration code and when I do, it tells me that the code is already used.

Is this the problem everyone is having?
As far as I know I only have the one SE account. Where would I view the service accounts that people mention?

Edit:
I finally found the mogstation.. I see that I have one account tab on the account status area.

Account Status
FINAL FANTASY XIV 1

The following services are available for this service account:
FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.

Account Type
None

Service Account Status
Inactive

Why is it inactive, and how do I fix that?

**Rehn** · 2013-08-30 10:12

Same prob here. EA but now no access. Might call customer support when I'm home

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