Security Token Fix

[Hank]

Back in April when I received my security token I screwed up and set my SE account to EU instead of NA. Because my FFXI was NA, the two wouldn't sync and I couldn't use my token (read: satchel). Well, today SE sent me an email that the problem was fixed.

Dear PlayOnline Customer,

We are pleased to inform you that your Square Enix Security Token has been reactivated and is now ready for use. You can now log into the Square Enix Account Management System with your North American Square Enix account and register your Security Token. Please make sure that you do not link a European Square Enix account to the Token. We do apologize for any inconvenience you have dealt with over this issue.

If you require further assistance, please contact us at the PlayOnline Information Center at (858) 790-7529 or PlayOnline.com via live chat. The hours of operation are from 9:00 am to 6:00 pm PST Monday through Friday.

Thank you,
=================================
PlayOnline Information Center

I didn't remember my SE account's password, so I went to the website and had them resend it to me. When I got it I realized that the server the email came from was EU. So while my token is reactivated, my old account is useless. I made a new NA SE account and now my token works fine. I figured I'd post this in case anyone else was in a similar situation as me and I could help them avoid potential annoyance lol

tl;dr Don't use your old busted SE account with a reactivated security token. Make a new SE account and attach your old token to that.

[Comedies CaitSith]

I did this same thing, and i just called SE last Thursday and they said they would look into the matter and when the changes were made they would send me an email and then i could link my token with my account. How long did it take them to get back to you about yours?

[Hank]

4 months lol.

[Windfoxster]

Hi, i am about to receive my token this week after waiting for 4months lol.

After reading your post, am i right to say that you have to have a SE account that sync with your FFXI account within the same region? IE, if your token is activated with your EU account, any FFXI accounts (NA region) that linked to your Square-enix EU account will not have an effect? Cause during that time in April, i created this SE account (EU) and now i noticed that my FFXI account is NA. Since i am from singapore and both UK and NA speaks english, thought it won't have any issue.

So right now, i have to recreate another SE account?

[Hank]

I would assume so. I accidentally created a EU (UK) SE account and it didn't work with my NA pol account. You should probably ask SE themselves, though.

[bungiefan]

The guide stickied on this very forum tells you that your SE account region has to match your POL account region. The game has three regions of release (Asia, North America, Europe/Australia), so match your account regions. It will tell you the POL account cannot be linked if the region doesn't match.

[AmarenFairy]

Haha i just woke up this morning. I had totally forgot about it and gave up hope. Opened up my emails and saw that they had sorted my issue out, 4 months later. Slack bastards.

Works fine now i have linked it with a NA account. Satchel gogo!